Can you pass on your Chick-fil-A points when you die?
Chick-fil-A's terms forfeit Chick-fil-A points at death. While alive, the account holder can use transfers to another member.
Protecting Chick-fil-A points while the account is active
No beneficiary designation, lifetime transfer options for points, and 7-step plan.
How to protect your Chick-fil-A points while you are alive →Someone died. Handling Chick-fil-A points after a death
Points are forfeited under the official terms, 5-step process, and 5 required documents.
What happens to Chick-fil-A points when someone dies →Chick-fil-A One is the free loyalty program inside the Chick-fil-A app. Members earn points on qualifying purchases, redeem them for food rewards, and earn tier status (Silver from 1,000 points, Red from 4,000, Signature from 10,000). An account can also hold loaded funds.
Under Chick-fil-A's terms, Chick-fil-A points are forfeited when the account holder dies. While the account holder is alive, Chick-fil-A allows transfers to another member.
What happens to Chick-fil-A at death
- Forfeited at death
Chick-fil-A One points are forfeited at death. The Terms make participation personal and non-transferable and state that points, rewards and member benefits do not constitute property of any participant.1
Naming who acts after a death
- Designation
Chick-fil-A One offers no beneficiary designation, and points and tier status pass to no one at death.1
Other companies and product lines involved1
- CFA Servco, Inc. (Gift Card Customer Support)
Issues the Chick-fil-A One Digital Gift Card that holds loaded funds; automated gift card balance line2
Phone: 1-888-232-1864
Sources2
- 1.Chick-fil-A One Terms & Conditions, Last Updated March 23, 2026
- 2.Gift Card Terms and Conditions
Chick-fil-A publishes no process specific to a deceased person's account; a written request goes in through Chick-fil-A's support ticket system. There is no way to name a beneficiary or successor on a Chick-fil-A account.
Sources
Data sourced from Chick-fil-A, Inc. primary sources (12 pages reviewed). How we research.
Chick-fil-A customer support
Chick-fil-A CARES
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Hours
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