
What happens to Chairish balance when someone dies
Chairish publishes no process specific to a deceased person's account; a written request goes by email to support@chairish.com.
Chairish decides what happens to Chairish balance after a death case by case; its terms promise no transfer.
Chairish publishes no process specific to a deceased person's account; a written request goes by email to support@chairish.com. The request takes 5 documents. Chairish Customer Service answers at 1-888-871-7229 (Monday-Friday 5:00 AM-8:00 PM PT; Saturday, Sunday 8:00 AM-8:00 PM PT (email and contact form)).
How to request a transfer
- •Email support@chairish.com, or use the contact form.
- •Call +1 888-871-7229, Monday to Friday 5:00 AM to 7:00 PM PT, or Saturday and Sunday 8:00 AM to 5:00 PM PT.
- •Use live chat on the website. Chat is not available in the mobile apps.
- •Mail Chairish, Inc., 548 Market Street, Suite 69473, San Francisco, CA 94104. The address takes mail only, no packages.
- •Request a payout statement for each order showing the sale amount, fees and net payment.
- •Ask which orders are still inside the 48-hour return period, on hold for a claim, or reopened.
- •Ask about any negative balance from returned items if the seller was in the Elite Seller Program.
Required Documents
- Death certificate
- Documentation showing authority to act for the estate: For example, letters testamentary or letters of administration.
- The email address on the Chairish seller account
- Government-issued photo identification for the person making the request
- Order numbers for any sales still open: Support can produce a payout statement for each order.
What Chairish, Inc.'s terms say at death
- 30. Assignment
“You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Chairish's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent. Any assignment in violation of this provision is null and void.”1
What Chairish, Inc. says happens5
- Continuing a shop, channel or listing
Continuing to operate the seller account, or transferring listed inventory under a new owner, requires Chairish's written consent.1
- Inactive accounts and expiry
Chairish may terminate or suspend an account without notice for reasons including extended periods of inactivity.1
- Deletion and data retention
Account termination may result in the destruction of any content associated with the account, and Chairish states it cannot promise that it can recover or restore anything.1
Chairish retains personal data for as long as the account is open.2
- Verifying the requester
The Privacy Policy's privacy-request route, with a 45-day response, runs on an authorized agent mechanism that requires the consumer's own written permission.2
- Balances, payouts and refunds
Chairish holds the buyer's money until pickup or delivery is confirmed, and pays Elite sellers 50% at 72 hours and 50% after delivery plus the return period. It pauses payment during a claim, and an order found wrong or inauthentic after closing is reopened and payment withdrawn if no other solution is reached.3
A sale becomes final after the buyer's 48-hour return period or a completed local pickup or delivery. Payment is typically issued about six days after the order is marked delivered or picked up, then takes 2-5 business days by Stripe Connect or under 48 hours by PayPal, plus possibly 3-5 days depending on the bank.3
A payout is the item sale price minus Chairish's commission and any services or fees the seller chose; buyer-paid sales tax is collected and remitted by Chairish and is not passed to the seller.4
Support can provide, for an order number, a detailed payout statement showing the sale amount, fees and net payment.4
Payouts go by bank transfer through Stripe Connect or by PayPal. Updated payment details apply to future payouts, and a payout already initiated cannot be redirected.5
A PayPal payment can sit unclaimed if the receiving address is not confirmed, and it remains in limbo for up to 30 days before automatically returning to the sender.5
Under the Elite terms, payments issued for a returned item are debited to the seller's Chairish account, creating a negative balance that later payouts repay first; Chairish may charge the card on file if the balance stays negative for three months.6
Other companies and product lines involved2
Not in Chairish's published guidance5
- A process for a deceased account holder
- How long a request takes
- A complete list of the documents to send
- Whether a certified death certificate is required
- A form for estate requests
Sources7
- 1.Terms of Service
- 2.Privacy Policy, Last Updated June 29, 2026
- 3.Seller Payment Schedule
- 4.Seller Payment Processing
- 5.Seller Payment Accounts
- 6.Elite Benefits and Terms
- 7.Seller Tax Liability
A written request to Chairish can ask it to refund an unspent balance, provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened and close the account.
Digital Assets Recovery Letter for Chairish drafts that request from the estate's details.
Sources
Data sourced from Chairish, Inc. primary sources (8 pages reviewed). How we research.
Chairish estate claims
Chairish Customer Service
Phone
Hours
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Is this your situation?
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Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
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A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.

