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Chairish, Inc.

Marketplaces & Resale

chairish.com

What happens to Chairish balance when someone dies

Chairish publishes no process specific to a deceased person's account; a written request goes by email to support@chairish.com.

Chairish decides what happens to Chairish balance after a death case by case; its terms promise no transfer.

Chairish publishes no process specific to a deceased person's account; a written request goes by email to support@chairish.com. The request takes 5 documents. Chairish Customer Service answers at 1-888-871-7229 (Monday-Friday 5:00 AM-8:00 PM PT; Saturday, Sunday 8:00 AM-8:00 PM PT (email and contact form)).

How to request a transfer

1
Contact Chairish support to report the seller's death and ask about the payout balance, the account and any active listings. Use any channel:
  • •Email support@chairish.com, or use the contact form.
  • •Call +1 888-871-7229, Monday to Friday 5:00 AM to 7:00 PM PT, or Saturday and Sunday 8:00 AM to 5:00 PM PT.
  • •Use live chat on the website. Chat is not available in the mobile apps.
  • •Mail Chairish, Inc., 548 Market Street, Suite 69473, San Francisco, CA 94104. The address takes mail only, no packages.
2
Send the death certificate, letters testamentary or letters of administration, the email address on the seller account, and photo ID for the person making the request.
3
Ask support what Chairish is holding, and give the order numbers of any sales still open:
  • •Request a payout statement for each order showing the sale amount, fees and net payment.
  • •Ask which orders are still inside the 48-hour return period, on hold for a claim, or reopened.
  • •Ask about any negative balance from returned items if the seller was in the Elite Seller Program.
4
Trace money already paid out through the PayPal account or the Stripe Connect bank account on file, because it is recovered from those accounts, not from Chairish. Raise any unclaimed PayPal payment with support before its 30-day clock returns it to Chairish.
5
Request the 1099-K from Stripe or PayPal, not Chairish, for the final individual return or the estate income tax return.
6
Remove unsold listings, recover the physical inventory, and get Chairish's written consent before anyone keeps operating the account. Act before the account sits inactive for long, because termination for inactivity can destroy the account's content.

Required Documents

  • Death certificate
  • Documentation showing authority to act for the estate: For example, letters testamentary or letters of administration.
  • The email address on the Chairish seller account
  • Government-issued photo identification for the person making the request
  • Order numbers for any sales still open: Support can produce a payout statement for each order.
Download instructions for the whole estate

What Chairish, Inc.'s terms say at death

30. Assignment

“You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Chairish's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent. Any assignment in violation of this provision is null and void.”1

What Chairish, Inc. says happens5

Continuing a shop, channel or listing

Continuing to operate the seller account, or transferring listed inventory under a new owner, requires Chairish's written consent.1

Inactive accounts and expiry

Chairish may terminate or suspend an account without notice for reasons including extended periods of inactivity.1

Deletion and data retention

Account termination may result in the destruction of any content associated with the account, and Chairish states it cannot promise that it can recover or restore anything.1

Chairish retains personal data for as long as the account is open.2

Verifying the requester

The Privacy Policy's privacy-request route, with a 45-day response, runs on an authorized agent mechanism that requires the consumer's own written permission.2

Balances, payouts and refunds

Chairish holds the buyer's money until pickup or delivery is confirmed, and pays Elite sellers 50% at 72 hours and 50% after delivery plus the return period. It pauses payment during a claim, and an order found wrong or inauthentic after closing is reopened and payment withdrawn if no other solution is reached.3

A sale becomes final after the buyer's 48-hour return period or a completed local pickup or delivery. Payment is typically issued about six days after the order is marked delivered or picked up, then takes 2-5 business days by Stripe Connect or under 48 hours by PayPal, plus possibly 3-5 days depending on the bank.3

A payout is the item sale price minus Chairish's commission and any services or fees the seller chose; buyer-paid sales tax is collected and remitted by Chairish and is not passed to the seller.4

Support can provide, for an order number, a detailed payout statement showing the sale amount, fees and net payment.4

Payouts go by bank transfer through Stripe Connect or by PayPal. Updated payment details apply to future payouts, and a payout already initiated cannot be redirected.5

A PayPal payment can sit unclaimed if the receiving address is not confirmed, and it remains in limbo for up to 30 days before automatically returning to the sender.5

Under the Elite terms, payments issued for a returned item are debited to the seller's Chairish account, creating a negative balance that later payouts repay first; Chairish may charge the card on file if the balance stays negative for three months.6

Other companies and product lines involved2

Stripe

Payouts already sent to the Stripe Connect bank account, and the 1099-K for them7, 5

PayPal

Payouts already sent to the PayPal account, and the 1099-K for them7, 5

Not in Chairish's published guidance5

  • A process for a deceased account holder
  • How long a request takes
  • A complete list of the documents to send
  • Whether a certified death certificate is required
  • A form for estate requests

Sources7

A written request to Chairish can ask it to refund an unspent balance, provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened and close the account.

Digital Assets Recovery Letter for Chairish drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Chairish, Inc. primary sources (8 pages reviewed). How we research.

Chairish estate claims

Chairish Customer Service

Hours

Monday-Friday 5:00 AM-8:00 PM PT; Saturday, Sunday 8:00 AM-8:00 PM PT (email and contact form)

Mailing address

Chairish, Inc., 548 Market Street, Suite 69473, San Francisco, CA 94104 (mail only; no packages accepted)
Verified Sep 2026

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