What happens to Chairish balance when the owner dies

Chairish, Inc. has a formal process for transferring balance after an account holder dies

Chairish, Inc.

Marketplaces & Resale

chairish.com
Chairish, Inc. logo

Chairish Customer Service

Mailing Address

Chairish, Inc., 548 Market Street, Suite 69473, San Francisco, CA 94104 (mail only; no packages accepted)

HoursPhone: Monday to Friday 5:00 AM to 7:00 PM PT; Saturday and Sunday 8:00 AM to 5:00 PM PT. Email and contact form: Monday to Friday 5:00 AM to 8:00 PM PT; Saturday and Sunday 8:00 AM to 8:00 PM PT

Chairish Customer Service (no dedicated estate team published)

Mailing Address

Chairish, Inc., 548 Market Street, Suite 69473, San Francisco, CA 94104 (mail only; no packages accepted)

Timeline

Chairish does not publish a timeline for deceased-seller or estate requests; these are handled individually through support@chairish.com, the contact form, or +1 888-871-7229. Chairish states that "most calls will be responded to the same day but if not, certainly within 24 hours," but that commitment covers ordinary support contact, not an estate review. For ordinary payouts, a sale becomes final after the buyer's 48-hour return period elapses or a local pickup or local delivery is completed; payment is typically issued within about six days of the order being marked delivered or picked up; Stripe Connect payments then typically take 2-5 business days (issued any day of the week) and PayPal payments typically under 48 hours (weekdays), with a further 3-5 days possible depending on the bank. A separate 30-day clock runs on an unclaimed PayPal payment before it returns to Chairish. Because Chairish has not documented how it processes an estate's balance claim, expect the timeline to depend on the support team's review.

HoursEmail and contact form: Monday to Friday 5:00 AM to 8:00 PM PT; Saturday and Sunday 8:00 AM to 8:00 PM PT
Verified Sep 2026

Chairish does not publish a deceased-seller or estate-succession process. All 137 articles in its Help Center were pulled and scanned again on 2026-09-16 and none addresses death, an estate, an heir, a next of kin, an executor, a personal representative, or probate. Section 30 ("Assignment") of the Terms of Service states that a user "may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Chairish's prior written consent," and adds that "any assignment in violation of this provision is null and void." There is no beneficiary designation and no self-service account transfer. The practical estate asset is the seller payout balance. Chairish collects the buyer's money at the time of sale and holds the proceeds until pickup or delivery is confirmed, so money for sales in flight is sitting with Chairish rather than with the seller. A sale becomes final after the buyer's 48-hour return period elapses or a local pickup or local delivery is completed; payment is typically issued within about six days of the order being marked delivered or picked up, and then takes 2-5 business days to land through Stripe Connect or under 48 hours through PayPal, with a further 3-5 days possible depending on the bank. The estate may seek the balance by contacting Chairish support with proof of death and proof of authority to act for the estate. Because Chairish reviews these situations individually rather than through a published procedure, the policy is classified as case-by-case: the balance is a debt that may be claimable, but the documentation, timeline, and outcome are not publicly documented and are determined by Chairish on request. Continuing to operate the seller account, or transferring listed inventory under a new owner, likewise requires Chairish's written consent. Section 25 ("Termination") adds the risk the estate is working against: Chairish may terminate or suspend an account without notice for reasons including "extended periods of inactivity," and "account termination may result in the destruction of any Content associated with your account."

How to request a transfer

To request a transfer of Chairish balance after an account holder's death, follow these steps:

1
Contact Chairish support to report the seller's death and ask about the payout balance, the account, and any active listings. See Contact Chairish. Chairish publishes four channels:
  • Email support@chairish.com, or use the contact form at support.chairish.com/hc/en-us/requests/new (support team available Monday to Friday 5:00 AM to 8:00 PM PT; Saturday and Sunday 8:00 AM to 8:00 PM PT)
  • Phone +1 888-871-7229 (Monday to Friday 5:00 AM to 7:00 PM PT; Saturday and Sunday 8:00 AM to 5:00 PM PT)
  • Live chat, via the chat icon in the lower-right corner of the website during regular business hours. Chairish notes chat is not available in its mobile apps
  • Mail to Chairish, Inc., 548 Market Street, Suite 69473, San Francisco, CA 94104 — Chairish states this address is for mail only and that no packages will be accepted
2
Be ready to provide documentation establishing the death and your authority to act for the estate. Chairish does not publish a required-document list for this situation, but estate claims of this kind typically call for:
  • A certified copy of the death certificate
  • Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
  • The email address on the Chairish seller account
  • Government-issued photo identification for the person making the request
3
Ask Chairish what it is holding. Chairish collects the buyer's payment at the time of sale and holds the proceeds until pickup or delivery is confirmed, so money for sales in flight sits with Chairish rather than with the seller. A sale becomes final only after the buyer's 48-hour return period elapses or a local pickup or local delivery is completed, and payment is typically issued within about six days of the order being marked delivered or picked up. Sales that have not yet cleared the return period will not have paid out.
4
Request a payout statement for each order. Chairish states that a seller can contact support with an order number and "we can provide a detailed payout statement showing the sale amount, fees, and net payment so you can reconcile your records." That statement is what lets the estate reconcile the balance rather than rely on a screen total. A payout is the item sale price minus Chairish's commission and any services or fees the seller chose, and Chairish notes that buyer-paid sales tax is collected and remitted by Chairish and is not passed to the seller.
5
Confirm where payouts were being sent — a PayPal account or a bank account connected through Stripe Connect — so the estate can locate funds that have already left Chairish. Money already paid out is recovered from those receiving accounts, not from Chairish. Two mechanics matter here:
  • Chairish states that once a payout has been initiated it cannot be redirected, so changing the payment details on file does not pull back a payment already in motion
  • A PayPal payment can sit "unclaimed" if the receiving address is not confirmed. Chairish states the money "remains in limbo for up to 30 days before automatically returning to the sender" — a real risk when nobody is monitoring the decedent's PayPal account, so raise any unclaimed payment with support promptly
6
Ask whether any order is on hold or has been reopened. Chairish pauses payment while it investigates an issue or claim on an order, and states that if an item is not the one purchased, or is determined to be inauthentic after the order has closed, the order "will be reopened, and payment withdrawn if another solution is not achieved." A stated balance can therefore still move. If the seller was in the Elite Seller Program, also ask about returned items: under the Elite terms, all payments previously issued for a returned item "will be debited to your Chairish account, resulting in a negative account balance," later payouts are applied against that balance first, and Chairish states it has the right to charge the credit card on file if the balance stays negative for three months.
7
Get the tax reporting from the payment processor, not from Chairish. Chairish states plainly that it "does not issue 1099K's to sellers" because it uses third-party settlement organizations such as Stripe and PayPal to process seller payments, and that those organizations are responsible for filing and distributing 1099-K forms. If the estate needs the decedent's marketplace income reported for a final individual return or an estate income tax return, the form comes from Stripe or PayPal.
8
Decide what to do with items still listed for sale and with the seller account itself. Because Section 30 of the Terms requires Chairish's written consent for any account transfer, confirm with support before relying on the account continuing to operate, and arrange to remove listings and recover the physical inventory that has not sold. Note that Section 25 lets Chairish terminate an account for reasons including extended inactivity, and that termination "may result in the destruction of any Content associated with your account," so an account left untouched is not a safe place to leave the records.

Required Documents

  • Certified copy of the death certificate
  • Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
  • The email address on the Chairish seller account
  • Government-issued photo identification for the person making the request
  • Order numbers for any sales still open, so support can produce a payout statement for each

Timeline

Chairish does not publish a timeline for deceased-seller or estate requests; these are handled individually through support@chairish.com, the contact form, or +1 888-871-7229. Chairish states that "most calls will be responded to the same day but if not, certainly within 24 hours," but that commitment covers ordinary support contact, not an estate review. For ordinary payouts, a sale becomes final after the buyer's 48-hour return period elapses or a local pickup or local delivery is completed; payment is typically issued within about six days of the order being marked delivered or picked up; Stripe Connect payments then typically take 2-5 business days (issued any day of the week) and PayPal payments typically under 48 hours (weekdays), with a further 3-5 days possible depending on the bank. A separate 30-day clock runs on an unclaimed PayPal payment before it returns to Chairish. Because Chairish has not documented how it processes an estate's balance claim, expect the timeline to depend on the support team's review.

Download instructions for the whole estate

Frequently asked questions

Chairish does not publish a deceased-seller or estate-succession process — all 137 articles in its Help Center were checked and none addresses death, an estate, an heir, an executor, or probate — and Section 30 of its Terms of Service makes the account non-transferable without Chairish's prior written consent. The main estate asset is the payout balance: money Chairish is holding for sales that have closed or are closing. The estate contacts Chairish support at support@chairish.com or +1 888-871-7229 with proof of death and proof of authority to act for the estate, and Chairish reviews the situation case by case.

The payout balance is money Chairish is holding for the seller, so it is a debt the estate can ask Chairish to release. Chairish collects the buyer's payment at the time of sale and holds the proceeds until the item is confirmed picked up or delivered, which means money for sales in flight is sitting with Chairish rather than with the seller. Chairish documents no procedure for an estate, so the executor contacts support, provides proof of death and proof of authority, and Chairish reviews the request individually. A sale is final only after the buyer's 48-hour return period elapses or a local pickup or delivery is completed, and payment is typically issued about six days after the order is marked delivered or picked up, so recent sales may not have paid out yet. Chairish decides how to handle the request; no outcome is promised.

Not automatically. Section 30 ("Assignment") of Chairish's Terms of Service states that a user "may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Chairish's prior written consent," and that any assignment in violation of that provision is null and void. There is no beneficiary designation and no self-service transfer. Continuing to operate the account, or keeping its listings selling under a new owner, would require Chairish's written consent.

Chairish does not publish a required-document list for a deceased seller, because it publishes no deceased-seller procedure at all. Estate claims of this kind typically require a certified death certificate, documentation showing authority to act for the estate (such as Letters Testamentary or Letters of Administration), the email address on the account, and photo identification for the person making the request. It also helps to have the order numbers for open sales, since Chairish will produce a payout statement per order. Confirm the exact documents directly with Chairish support.

Funds already paid out are no longer part of the Chairish balance — they went to the payout destination on file, which is either a PayPal account or a bank account connected through Stripe Connect. Stripe payments typically take 2-5 business days to land and PayPal payments typically under 48 hours, with a further 3-5 days possible depending on the bank. Chairish also states that once a payout has been initiated it cannot be redirected. Watch for one trap: Chairish states that an unclaimed PayPal payment "remains in limbo for up to 30 days before automatically returning to the sender," which is a live risk when nobody is monitoring the decedent's PayPal account. The estate should identify the destination account to trace paid-out funds, and approach Chairish about the balance it is still holding and the sales still closing.

Yes, so an executor should not treat a stated balance as final. Chairish pauses payment on an order while it investigates an issue or claim, and states that if an item is not the one purchased, or is determined to be inauthentic after the order has closed, the order "will be reopened, and payment withdrawn if another solution is not achieved." Separately, under the Elite Seller Program terms, all payments previously issued for a returned item "will be debited to your Chairish account, resulting in a negative account balance"; later payouts are applied against that balance first, and Chairish states it has the right to charge the credit card on file if the balance stays negative for three months. Resolve any open returns or claims with support before relying on a balance figure.

No. Chairish states that it "does not issue 1099K's to sellers" because it uses third-party settlement organizations such as Stripe and PayPal to process seller payments, and that those organizations are responsible for filing and distributing the forms. An estate that needs the decedent's marketplace income reported — for a final individual return or an estate income tax return — gets the 1099-K from Stripe or from PayPal, whichever the seller used. Chairish can still supply per-order payout statements, and the Seller Dashboard's My Sales History page offers a downloadable export of sold items, which is worth capturing while the account is still reachable.

Once transferred, balance are subject to the program's standard terms. Having the deceased account holder's details documented in advance makes the transfer process significantly easier for the family.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Chairish, Inc. primary sources (9 pages reviewed). How we research.

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