What happens to Care.com account when the owner dies

Generally no standing balance. Care.com discontinued its in-platform booking and payment system on February 28, 2026, so caregivers are paid directly by families off the platform (cash, check, or a third-party payment app) rather than through an in-app balance. Unpaid wages are traced through the family who employed the caregiver. For bookings on or before February 28, 2026, the estate can ask Care.com Customer Care about any payment still held.

No. A Care.com paid membership auto-renews indefinitely until cancelled by the user and is non-refundable, so it keeps billing the card on file each term until someone cancels it. The estate should cancel the membership promptly — from the account settings page (Manage account, then Manage or Cancel Plan, then Cancel Recurring Billing), or by asking Customer Care if the account cannot be accessed.

HomePay (Breedlove & Associates, LLC, a Care.com company) is a separate payroll service that direct-deposits wages into the caregiver's own bank account. Those funds are located through the caregiver's bank, not held by Care.com. The estate would contact HomePay for payroll, pay-stub, and tax-document questions, and trace deposited wages through the caregiver's bank account.

No. Care.com's Terms of Use state that a member may not assign or transfer the account to anyone else or permit anyone else to use it. There is no documented beneficiary designation and no self-service transfer. A surviving family member who needs care would create their own Care.com membership rather than take over the deceased member's account.

Care.com does not publish a required-document list for deceased-member requests. Requests of this kind typically call for a certified death certificate, documentation showing authority to act for the estate (such as Letters Testamentary or Letters of Administration), the email address on the account, and photo identification for the requester. Because there is no published procedure, confirm the exact documents with Care.com Customer Care.

There is more than closure. Beyond cancelling the recurring membership, an estate can ask Care.com to release any amount it still holds for bookings that took place on or before February 28, 2026 (Care.com routes those payment questions to its Customer Care team), to refund the unused portion of a prepaid membership term, to provide the account's billing history so post-death charges can be reconciled and disputed, and — for a deceased caregiver — to provide the record of which families the member was booked with, since that is the trail to wages now owed off the platform. The refund request runs against Care.com's Terms of Use, which state that payments are non-refundable with no credits for unused or partially used subscriptions (Section 8.6), so it is a discretionary courtesy request. Care.com decides each of these at its discretion; there is no published procedure.