What happens to a Care.com account when someone dies

A concern submitted through the Help Center form gets an email reply typically within 1 to 2 business days; a privacy request gets a response within 30 to 45 days or as required by law.^{1, 2}

There is no self-service account transfer at death, and Care.com makes no undertaking to hold an account open.³

Care.com reserves the right, in its sole discretion, to immediately terminate access to all or part of the site and services, with or without notice for any reason or no reason (Section 5).³

Closing a family account disables the profile, closes any open job posts and removes access to and the history of all Care.com information, including messages to and from caregivers. Cancelling the subscription alone does not close the account.⁴

A family account cannot be closed through the iOS app; closure runs through the desktop site after the subscription is cancelled.⁴

Closing a caregiver account permanently removes access to and the history of all Care.com information, including messages and applications; pausing it keeps the profile, account information, applications and message history on file.⁵

Care.com removed the option to send a booking request on January 20, 2026 and ended in-platform bookings and payments on February 28, 2026.⁶

Care.com ended its Care Rewards program; Care Rewards have no cash value and cannot be redeemed for cash or credited toward other purchases on Care.com.⁶

As of March 1, 2026, all jobs posted on Care.com pay outside the Care platform and direct deposit through Care.com is not currently available, so no account holds a payout balance.⁷

Care.com does not have any enforcement or mediation capability in disagreements between families and caregivers, so unpaid wages are owed by the family, not by Care.com.⁷

Families pay caregivers directly, and payment takes place outside of the Care.com platform.⁸

Pay run through HomePay, provided by Breedlove & Associates, LLC, a Care.com company, was direct-deposited into the caregiver's own bank account, so those funds are traced through the caregiver's bank.⁹

Under Section 8.5 (Reward Points), unused points are forfeited immediately on loss of membership status or account closure.³

Paid membership subscriptions and recurring fee-based services continue indefinitely until cancelled by the user, and a subscription renews at the end of its term for an equivalent period (Section 8.2).³

Payments are non-refundable, with no refunds or credits for unused or partially used subscriptions, services or products, even if the account is closed or the membership cancelled in the middle of a term (Section 8.6).³

Care.com's refund policy states that plans, subscriptions, background checks and add-ons are nonrefundable.¹⁰

A subscription bought in the Care.com iOS app and managed by Apple is cancelled in the App Store. Add-ons cancel separately from Manage My Memberships, but add-ons bought before October 10, 2025 stop only when the whole membership subscription is cancelled.¹¹

A cancelled membership runs to the end of the current billing term; Care.com sends a cancellation confirmation email, and the account page shows the date the plan changes to a free guest account.¹¹

Cancelling HomePay does not cancel the Care.com membership, and cancelling the membership does not end HomePay. HomePay bills as Breedlove & Associates, LLC on the card statement.¹²

A credit card can be removed from the account only once the account has reverted to a free Guest plan.¹

Care.com takes information, access and deletion requests through a privacy web form, gives privacy@care.com as the privacy contact, and responds within 30 to 45 days or as required by law. A deletion request is irreversible.^{2, 13}

Payroll, pay-stub, direct-deposit and tax-document questions for a household that used HomePay^{9, 14}

Cancelling a HomePay subscription bought directly from HomePay¹²