What happens to Care.com account when the owner dies

No. Care.com ended in-platform bookings and payments on February 28, 2026 and tells caregivers that as of March 1, 2026 all jobs posted on Care.com pay outside the platform, and that direct deposit through Care.com is not currently available. There is no in-app balance. Care.com also states that it "does not have any enforcement or mediation capability in disagreements or misunderstandings between families and caregivers," so unpaid wages are a claim against the family who employed the caregiver. Care.com tells caregivers that receipts for past bookings are in their own email, sent from hello@care.com - searching the decedent's inbox for that sender is the fastest way to reconstruct what was paid.

No. A Care.com paid plan auto-renews indefinitely until cancelled and is non-refundable, so it keeps billing the card on file each term until someone cancels it. Cancel it from the desktop site under Account & Settings, then My Plan, then Cancel Subscription. If the subscription was purchased through the Care.com iOS app and is managed by Apple, Care.com cannot cancel it - it has to be cancelled in the App Store. Add-on subscriptions such as Unlimited Background Check or Feature Your Job Post cancel separately, and a HomePay subscription is not ended by cancelling the Care.com membership.

Cancel the billing right away; close the account last. Care.com states that closing a family account means "removing access to and history of all your Care.com information, including messages to and from caregivers," and that closing a caregiver account means "permanently removing access to and history of all your Care.com information, including messages and applications." It also says cancelling a subscription without closing the account leaves the jobs and messages reachable. On a caregiver account there is a pause option that Care.com describes as keeping the profile, account information, applications, and message history on file. Get the billing history and any correspondence record out first.

HomePay by Care.com, provided by Breedlove & Associates, LLC, a Care.com company, is a separate payroll service that direct-deposits wages into the caregiver's own bank account. Those funds are located through the caregiver's bank, not held by Care.com. Care.com states that "canceling HomePay does not cancel your Care.com membership, and canceling your Care.com membership does not end your HomePay subscription," and that HomePay appears on a card statement as "Breedlove & Associates, LLC." Payroll, pay-stub, and tax-document questions go to the HomePay team at (888) 273-3356.

No. Care.com's Terms of Use state that a member "may not assign or transfer your account to any other person or entity, or permit any other person or entity to use your account" (Section 3.2, Exclusive Use). There is no documented beneficiary designation and no self-service transfer. A surviving family member who needs care creates their own Care.com membership rather than taking over the deceased member's account.

Care.com publishes no required-document list for a deceased member, because it publishes no deceased-member process at all. Requests of this kind normally call for a certified death certificate, documentation showing authority to act for the estate such as Letters Testamentary or Letters of Administration, the email address on the account, and photo identification for the requester. Bring the decedent's card statements as well, so every recurring charge is identified. Confirm the exact documents with Care.com Customer Care, whose published hours are Monday to Friday, 8:00 am to 6:00 pm Eastern time.

There is more than closure. Beyond cancelling the recurring membership and its add-ons, an estate can ask Care.com to refund the unused portion of a prepaid term and reverse any charge posted after the date of death, to provide the account's billing history so post-death charges can be reconciled and disputed, to preserve the account's records while the estate is opened, and - for a deceased caregiver - to provide the record of which families the member corresponded with or applied to, since that is the trail to wages now owed off the platform. The refund request runs against Care.com's published refund policy and its Terms of Use, which state that payments are non-refundable with no credits for unused or partially used subscriptions even if the account is closed mid-term, so it is a discretionary courtesy request. Care.com decides each of these at its discretion; there is no published procedure.