Can you pass on your Care.com account when you die?
Care.com reviews requests about a Care.com account after a death case by case.
Protecting Care.com account while the account is active
No beneficiary designation, account can only be redeemed, not transferred, and 6-step plan.
How to protect your Care.com account while you are alive →Someone died. Handling Care.com account after a death
Transfer is handled on a case-by-case basis, 10-step process, and 5 required documents.
What happens to a Care.com account when someone dies →Care.com is a marketplace that connects families with caregivers for childcare, senior care, pet care, and housekeeping. Families hold a recurring paid membership to search for and contact caregivers; caregivers hold an account, sometimes with a paid membership, to be found and hired.
Care.com decides what happens to a Care.com account after a death case by case; its terms promise no transfer. Care.com allows no transfer of the account while the holder is alive.
What happens to Care.com at death
- Case by case
Care.com's Terms of Use make the account non-transferable, and anything an estate asks Care.com for about a deceased member's account is decided ad hoc.1
Naming who acts after a death
- Designation
Care.com offers no beneficiary designation or self-service account transfer, and its Terms of Use prohibit assigning or transferring the account or letting anyone else use it.1
Other companies and product lines involved2
- HomePay by Care.com (Breedlove & Associates, LLC)
Payroll, pay-stub, direct-deposit and tax-document questions for a household that used HomePay2, 3
Phone: 1-888-273-3356
Email: info@myhomepay.com
Hours: Monday-Thursday 8:00 AM-6:00 PM CT; Friday 8:00 AM-5:00 PM CT
- HomePay client service
Cancelling a HomePay subscription bought directly from HomePay4
Phone: 1-888-273-3356
Email: clientservice@myhomepay.com
Sources4
- 1.Care.com Terms of Use, Last Updated October 14, 2025
- 2.HomePay by Care.com
- 3.HomePay for caregivers
- 4.How do I cancel my HomePay subscription?
Care.com publishes no process specific to a deceased person's account; a written request goes by mail to Care.com, Inc., Attn: Legal Department, 2801 N. Central Expwy, Suite 1150, Dallas, TX 75204. There is no way to name a beneficiary or successor on a Care.com account.
Sources
Data sourced from Care.com, Inc. primary sources (17 pages reviewed). How we research.
Care.com customer support
Care.com Customer Care
Hours
Website
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