How to protect your Care.com account while you are alive
There is no way to name a beneficiary or successor on a Care.com account. Care.com allows no transfer of the account while the holder is alive.
Care.com decides requests about a Care.com account after a death case by case, so nothing in its terms promises a survivor anything; what the account holder sets up in advance is what holds. There is no way to name a beneficiary or successor on a Care.com account. Care.com allows no transfer of the account while the holder is alive.
How to protect your Care.com account
Naming who acts after a death
- Designation
Care.com offers no beneficiary designation or self-service account transfer, and its Terms of Use prohibit assigning or transferring the account or letting anyone else use it.1
What Care.com, Inc.'s terms say about sharing and transfers5
- Pooling with family
Care.com does not offer family sharing, pooling or co-ownership of an account; a membership and account belong to a single member.1
- Transferring the account or registration
Under Section 3.2 (Exclusive Use) of the Terms of Use, a member "may not assign or transfer your account to any other person or entity, or permit any other person or entity to use your account."1
- Family plans and household sharing
A care seeker may use the services only to find care for themselves, their parents, children or grandchildren, or individuals for whom they are the legal guardian, and a care provider only to find care jobs for themselves.1
- Fees
A paid plan is billed by term, monthly, quarterly or annual, and renews automatically until cancelled; payments are non-refundable.2
- Exporting and backing up data
The Billing History page shows all payments made to Care.com, including memberships, subscriptions and background checks; it is on the desktop site only, not in the app or on the mobile website.3
Sources3
- 1.Care.com Terms of Use, Last Updated October 14, 2025
- 2.What is the Care.com automatic renewal feature for families?
- 3.Where can I find a receipt for my subscription?
Should you save your passwords for your family?
Some people store account passwords so a family member can sign in later. The practice has three practical limits:
- Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
- It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
- Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
Sources
Data sourced from Care.com, Inc. primary sources (17 pages reviewed). How we research.
Care.com customer support
Care.com Customer Care
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