Planning ahead for your Care.com account
Care.com, Inc. account cannot be transferred and have no beneficiary option — here is what you can do while the account is active
Care.com, Inc. does not guarantee transfer of account after death. Lifetime planning provides options for managing account and controlling who has access to them.
How to protect your Care.com account
4 steps for managing your Care.com account during your lifetime:
Family sharing
Care.com does not offer family sharing, pooling, or co-ownership of an account, and its Terms of Use prohibit assigning or transferring the account or letting anyone else use it (Section 3.2). A membership and account belong to a single member.
Should you save your passwords for your family?
Some people store account passwords so a family member can sign in later. The practice has three practical limits:
- Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
- It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
- Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
Frequently asked questions
Record the account email for your executor and note whether you hold a paid membership and on what billing term, since it auto-renews indefinitely until cancelled and is non-refundable. If you are a caregiver, keep your own records of who employs you and what you are owed, because Care.com no longer processes in-platform payments. If you are paid through HomePay, note the bank account where wages are deposited and keep your HomePay pay stubs and tax documents.
Care.com discontinued its in-platform booking and payment system on February 28, 2026, so there is no in-app balance to inherit on a caregiver account. For a caregiver, unpaid wages are owed directly by the families who employed them (paid by cash, check, or a third-party app), and any payroll run through HomePay is direct-deposited into the caregiver's own bank account — so the money lives in the caregiver's bank and in the families' records, not on Care.com. For a family member, the only recurring Care.com money is the paid membership, which keeps billing the card on file until cancelled. Point your executor to your bank statements, your own job records, and the account email so they can cancel the membership and trace any wages owed.
Recording that a Care.com account exists, alongside other accounts, gives a fiduciary the information needed to reach the operator through its official process.
There is no beneficiary designation option for Care.com. This account type does not support naming a recipient the way bank or investment accounts do.
Sources
Data sourced from Care.com, Inc. primary sources (8 pages reviewed). How we research.
