Planning ahead for your Care.com account
Care.com, Inc. account cannot be transferred and have no beneficiary option — here is what you can do while the account is active
Care.com Customer Care
Care.com, Inc. - Legal Department (no dedicated estate team published)
Care.com, Inc., Attn: Legal Department, 2801 N. Central Expwy, Suite 1150, Dallas, TX 75204
Care.com, Inc. does not guarantee transfer of account after death. Lifetime planning provides options for managing account and controlling who has access to them.
How to protect your Care.com account
6 steps for managing your Care.com account during your lifetime:
Family sharing
Care.com does not offer family sharing, pooling, or co-ownership of an account, and its Terms of Use prohibit assigning or transferring the account or letting anyone else use it (Section 3.2, Exclusive Use). A membership and account belong to a single member. The Terms also limit what a member may use the account for: a care seeker may use the Services "only to find care for yourself, your parents, your children, your grandchildren, or individuals for whom you are otherwise the legal guardian," and a care provider "only to find care jobs for yourself."
Should you save your passwords for your family?
Some people store account passwords so a family member can sign in later. The practice has three practical limits:
- Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
- It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
- Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
Frequently asked questions
Record the account email for your executor and note whether you hold a paid plan, on what billing term, and where it is billed - a subscription bought in the iOS app may be managed by Apple, which your executor would have to cancel in the App Store. Note any add-on subscriptions and any HomePay subscription separately, since neither is cancelled by cancelling the membership and HomePay bills under the name Breedlove & Associates, LLC. If you are a caregiver, keep your own records of who employs you and what you are owed, because Care.com no longer processes payments. Tell your executor to pause rather than close the account, since closing removes the message history.
Not on Care.com. It removed booking requests on January 20, 2026 and ended in-platform bookings and payments on February 28, 2026, so there is no in-app balance to inherit. For a caregiver, unpaid wages are owed directly by the families who employed them, and any payroll run through HomePay was direct-deposited into the caregiver's own bank account - so the money lives in the caregiver's bank and in the families' records. For a family member, the only recurring Care.com money runs the other way: the paid membership and its add-ons keep billing the card on file until cancelled. Point your executor to your bank and card statements, your own job records, and the account email.
Recording that a Care.com account exists, alongside other accounts, gives a fiduciary the information needed to reach the operator through its official process.
There is no beneficiary designation option for Care.com. This account type does not support naming a recipient the way bank or investment accounts do.
Sources
Data sourced from Care.com, Inc. primary sources (16 pages reviewed). How we research.
Care.com Customer Care
Care.com, Inc. - Legal Department (no dedicated estate team published)
Care.com, Inc., Attn: Legal Department, 2801 N. Central Expwy, Suite 1150, Dallas, TX 75204
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