What to do when a Atmos Rewards account holder dies
Alaska Airlines has a formal process for transferring points after an account holder dies — approximately 2 weeks for processing
Alaska Airlines Customer Care (Memorial Miles, AIM Department)
Phone1-800-654-5669
Mailing Address
Alaska Airlines Customer Care, Attn: AIM Department, P.O. Box 13670, Des Moines, WA 98198
Timeline
Approximately 2 weeks for processing
WebsiteSubmit claim online →
Verified Apr 2026
When a Atmos Rewards account holder passes away, Alaska Airlines allows points to be transferred to family members.
The transfer process typically takes approximately 2 weeks for processing.
How to request a transfer
Follow these steps to initiate a transfer of Atmos Rewards points after the account holder's death:
1
Contact Alaska Airlines Guest Care at [1-800-654-5669](tel:+1-800-654-5669) and reference "Memorial Miles." The agent will direct you to the current submission channel for documentation (customer service has historically accepted mail to Alaska Airlines Customer Care, Attn: AIM Department, P.O. Box 13670, Des Moines, WA 98198).
2
Provide required documentation:
- •Photocopy of the legal death certificate
- •Name and account number of the deceased member
- •Name(s) and Atmos Rewards account number(s) of the beneficiary or beneficiaries
3
Points can be split among multiple beneficiaries, each of whom needs their own Atmos Rewards account (enrollment is free at alaskaair.com/enroll).
4
Allow approximately 2 weeks for processing, though some transfers complete sooner.
Required Documents
- Photocopy of the legal death certificate
- Deceased member's name and Atmos Rewards account number
- Beneficiary name(s) and Atmos Rewards account number(s)
Timeline
Approximately 2 weeks for processing
Frequently asked questions
Memorial Miles is Alaska Airlines' fee-free program for transferring a deceased member's points to one or more beneficiaries. You need a copy of the death certificate and the account numbers of both the deceased and the recipient(s). The program continues under the Atmos Rewards rebrand, though it is not spelled out in the published Terms and Conditions; it is an internal customer-service policy handled by Guest Care.
No. The Memorial Miles program transfers points at no charge, unlike most other airlines that charge fees or do not allow post-death transfers at all.
Yes. Points can be split among multiple beneficiaries, each of whom needs their own Atmos Rewards account.
Alaska Airlines does not specify that the requester must be the executor. A family member with a copy of the death certificate and the relevant account numbers can initiate the request by calling Guest Care at 1-800-654-5669.
Yes. Mileage Plan became Atmos Rewards on September 2, 2025, with HawaiianMiles transitioning on October 1, 2025. The two programs merged into a unified loyalty program covering Alaska Airlines, Hawaiian Airlines, and 30+ global airline partners. Existing account numbers were retained and miles converted to points at a 1:1 ratio. The Memorial Miles program continues to operate.
Yes. Alaska Airlines offers a 10% discount off the lowest available fare for travel within the next 7 days due to the death of an immediate family member. The discount must be booked by phone with a Reservations team member or at an airport ticket counter (not online) and is valid on flights operated by Alaska, Hawaiian, Horizon, and SkyWest. Call [1-800-252-7522](tel:+1-800-252-7522) to book a bereavement fare; for hearing-impaired (TTY) assistance, call 1-800-503-0101.
The account remains active and points remain in the account. Under Atmos Rewards, points have no expiration date, so a long period of inactivity does not cause forfeiture. This is different from the pre-2024 Mileage Plan rule, which required activity every 24 months.
Once transferred, points are subject to the program's standard terms. Having the deceased account holder's details documented in advance makes the transfer process significantly easier for the family.
Alaska Airlines Customer Care (Memorial Miles, AIM Department)
Phone1-800-654-5669
Mailing Address
Alaska Airlines Customer Care, Attn: AIM Department, P.O. Box 13670, Des Moines, WA 98198
Timeline
Approximately 2 weeks for processing
WebsiteSubmit claim online →
Verified Apr 2026