What happens to Atmos Rewards points when someone dies
Alaska Airlines publishes its own process for a deceased person's account; the request starts by phone at 1-800-654-5669.
Alaska Airlines' terms allow Atmos Rewards points to transfer to a family member after the account holder dies.
Alaska Airlines publishes its own process for a deceased person's account: Guest Care request for a deceased member's points (historically "Memorial Miles"); the request starts by phone at 1-800-654-5669. The request takes 3 documents. Alaska Airlines Guest Care (deceased-member point requests) answers at 1-800-654-5669 (Monday-Friday 7:00 AM-7:00 PM PT; Saturday 8:00 AM-5:00 PM PT).
How to request a transfer
- •A photocopy of the death certificate.
- •The member's name and Atmos Rewards account number.
- •The name and Atmos Rewards account number of each person who is to receive points.
- •How the points divide if more than one person is named.
- •The Customer Care form, which accepts PDF and image uploads.
- •Or by mail to Alaska Airlines Customer Care, P.O. Box 68900 - SEAGT, Seattle, WA 98168-0900.
- •10% off the lowest available fare, for travel within the next 7 days, for the immediate family.
- •Bought by phone or at an airport counter only, for flights on Alaska, Hawaiian, Horizon and SkyWest.
- •Guests over 18 must be Atmos Rewards members, with their Atmos Rewards numbers added to the reservation.
Required Documents
- Photocopy of the death certificate: What the request has historically turned on; Guest Care confirms the current requirements.
- Deceased member's name and Atmos Rewards account number
- Name and Atmos Rewards account number for each person receiving points: Each recipient needs their own free Atmos Rewards account, because a credit needs a destination account number.
What Alaska Airlines says happens3
- Who owns the asset
The Conditions of Membership state that accrued points, including purchased points, "do not constitute the property of the member to whose Atmos Rewards account the Points have been posted."1
- How requests are reviewed
A request to credit a deceased member's points is discretionary: it is addressed to Alaska's internal practice rather than a Terms entitlement, and Alaska reviews it on its own terms.1
- Inactive accounts and expiry
Points do not have an expiration date and may remain in an account indefinitely while the program has not been terminated, so a deceased member's balance does not lapse on a clock. The Conditions of Membership carry no inactivity lock and no forfeiture clause.1
Not in Atmos Rewards's published guidance7
- A mailing address for a written request
- How long a request takes
- A complete list of the documents to send
- A deceased-member page or procedure
- A current name for the practice under the Atmos brand
- A deadline for a request
- An estates portal, submission email or fax
Sources1
A written request to Alaska Airlines can ask it to transfer the points to a named family member, preserve the account while the estate is opened and close the account.
Digital Assets Recovery Letter for Atmos Rewards drafts that request from the estate's details.
Sources
Data sourced from Alaska Airlines primary sources (6 pages reviewed). How we research.
Atmos Rewards estate claims
Alaska Airlines Guest Care (deceased-member point requests)
Phone
Hours
Website
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
What Happens to Jointly Owned Property When an Owner Dies?
See what your state records when a joint tenant with right of survivorship dies: an affidavit, the death certificate or a new deed.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
