How Do I Open a Trust Account at Citibank?

Opening or retitling

In a branch

Available

Certification form

None published

Steps at Citibank

1. 1
   Visit a Citibank branch to open the account.
2. 2
   Provide the additional information and documents Citibank requires to maintain Special Title Accounts.

What it costs

Citibank does not state the opening deposit, monthly fee, or fee-waiver balance for a trust account.

Schedule that applies

Appendix 1: Fee Schedule of the Citibank Consumer Deposit Account Agreement (effective November 20, 2025, as amended through October 23, 2026)

For trust accounts

A trust account under the same tax ID as its consumer owners may count toward Citi's combined balance for a Relationship Tier waiver. A new CD titled to a trust is priced off the rate sheet in effect when the application was submitted. For the Citi Savings promotional rate, a formal trust deposits new money directly into the savings account.

What to know at Citibank

Citibank titles a trust's deposit account as a Formal Trust Account, a Special Title ownership type defined as "an account owned by a revocable or irrevocable formal trust created with a document prepared by a legal professional." In some cases the trust must have its own TIN. The Certificate of Trust is obtained from "your personal legal counsel".

Not in Citibank's published guidance

• Which documents it asks for
• Whether it can be opened online, by phone, or by mail
• Whether the account is opened under the grantor's SSN or the trust's EIN
• Whether a certification of trust or the full trust document is needed
• Whether an existing account can be retitled to the trust
• Whether a branch appointment is needed
• Whether every co-trustee must sign or appear
• Whether you must already bank there
• Whether the account comes with online banking, checks, or a debit card

After the grantor dies: the successor trustee at Citibank

1. 1
   Call the Citi Estate Services Unit at 1-833-956-0413 (TTY 711 or other Relay Service, Monday to Friday, 8 a.m. to 9 p.m. ET) or visit a branch to get started.
2. 2
   Gather the death certificate (in most cases an original or a certified copy), valid ID for the claimant, a Certificate of Trust, and the trust agreement pages identifying the successor trustee.
3. 3
   Send the documents by mail to Citibank Service Center, PO Box 6051, Sioux Falls, SD 57117-6051, or by fax to 1-866-215-6523.

Citi handles a deceased customer's trust-titled deposit account through the Trust Bank Accounts track of its Estate Services Unit. That track has no digital upload step: documents go by mail or fax.