How Do I Open a Trust Account at Citibank?

Opening or retitling

In a branch

Available

Online

Not stated

By phone

Not stated

By mail

Not stated

Appointment

Not stated

Co-trustees

Not stated

Existing account

Not stated

What proves the trust

Not stated

Certification form

None published

What it costs

Opening deposit

Not stated for trust accounts; no minimum opening deposit for a Checking account or Savings account; $500 minimum to open a Certificate of Deposit

Monthly fee

Not stated for trust accounts

Fee waived at

Not stated for trust accounts

Other waivers

Not stated for trust accounts. Unlike an estate account, a trust-owned account is not excluded from EDI accounts: its balance "may be included in CAMB", which earns a Relationship Tier waiver

Schedule that applies

Appendix 1: Fee Schedule of the Citibank Consumer Deposit Account Agreement; Monthly Service Fee and Non-Citi ATM Fee Chart (CDAA effective November 20, 2025, as amended through October 23, 2026)

For trust accounts

The CDAA names trusts in three fee-adjacent rules and no fee: (1) "EDI accounts with the same Tax Identification Number as consumers, including those owned by revocable and irrevocable trusts, may be included in CAMB" -- so a trust account can count toward a Relationship Tier, while "accounts owned by Estates" are excluded; (2) a new CD "with a Special Title (Trust, Estate, Representative Payee, Guardian/Conservator)" is priced off "your applicable Rate Sheet provided at the time your account application was submitted", not the rate at opening; (3) for the Citi Savings promotional rate, "Funds deposited into a Checking account within a Formal Trust Account are not eligible as New-to-Citibank funds" and "When a Citi Savings account is owned by a Formal Trust, New-to-Citibank Funds must be deposited directly to the Citi Savings account." No Monthly Service Fee, opening deposit or waiver names a trust or Special Title account.

Who can open it

Existing customer

Not stated

Documents to bring

Citibank publishes no document list for trust accounts.

Steps at Citibank

1. 1
   Visit a Citibank branch -- the only channel Citi names for a Special Title account owner such as a trust ("you can do so by visiting a branch")
2. 2
   Expect Citi to ask for additional information and documents: the CDAA says "Citibank requires additional information and documents to maintain Special Title Accounts" and that a Formal Trust is one "created with a document prepared by a legal professional", without naming the documents; Citi does not supply a certificate-of-trust form
3. 3
   If the trust is opening a CD, ask for the Rate Sheet at application: for a Special Title CD the rate is the one "reflected on your applicable Rate Sheet provided at the time your account application was submitted"

Once it is open

Online banking

Not stated

Checks

Not stated

Debit card

Not stated

After the grantor dies: the successor trustee at Citibank

Death certificate

Not stated

Trust's own EIN

Not stated

The account

Not stated

Online banking

Not stated

Appointment

Not stated

1. 1
   Call the Citi Estate Services Unit at 1-833-956-0413 (TTY: 711 or other Relay Service; Monday - Friday 8 a.m. - 9 p.m. ET) or visit a branch to get started
2. 2
   Gather the documents Citi lists for a Trust Bank Account: the death certificate (Citi says that in most cases it requires an original or a certified copy), valid ID for the claimant, a Certificate of Trust (a notarized document from the trust's own legal counsel; Citi does not supply the form), and the pages from the trust agreement identifying the successor trustee
3. 3
   Send the documents by mail to Citibank Service Center, PO Box 6051, Sioux Falls, SD 57117-6051, or by fax to 1-866-215-6523

Citi's Estate Services page carries a separate "Trust Bank Accounts" track for a deceased customer's trust-titled deposit account: phone or branch to start, four named documents (death certificate, claimant ID, Certificate of Trust, the trust-agreement pages naming the successor), and mail or fax to send them. Unlike the Banking Accounts track, it offers no DocuSign digital-upload step and its document heading is "Documents you may need:" without the "additional may be required" qualifier. The FAQ answer on death certificates ("In most cases we require an original death certificate or certified copy") is written for every account type on the page. Citi publishes nothing about a post-death EIN, whether the account continues under the successor or is reopened, or online access for the successor.

What to know at Citibank

Citibank calls a trust-owned deposit account a "Formal Trust Account", one of its Special Title Account ownership types on a Consumer Deposit Account, defined as "an account owned by a revocable or irrevocable formal trust created with a document prepared by a legal professional." That definition, plus product rules naming a Formal Trust for checking and savings and a Special Title for CDs, is the whole of what Citi publishes about titling a deposit account to a trust; there is no trust-account page, no opening document list, no channel statement beyond the savings page's "visiting a branch", and no retitling procedure. The CDAA says the trust "In some cases" must have its own TIN and never names the grantor's SSN, so whose taxpayer number the account is opened under is not stated. Citi's own glossary says the Certificate of Trust is obtained from "your personal legal counsel", so it does not supply the form. Fees are those of whichever consumer product the account is opened as; no trust-specific fee is published. Two trust-scoped rules differ from the estate account: trust-owned EDI balances "may be included in CAMB" (estate accounts are excluded), and Citi Savings promotional-rate funds must be deposited directly to a Formal Trust's savings account. The successor-trustee procedure is published only on the Citi Estate Services page, under its "Trust Bank Accounts" account type (see successor).