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Prepare the letter of instruction E*TRADE requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
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How E*TRADE can reach the person reporting the death. All fields are required unless marked optional.
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Send it to E*TRADE's estate/claims department: E*TRADE from Morgan Stanley, P.O. Box 484, Jersey City, NJ 07303-0484. You can reach the department at 1-888-402-0653.
E*TRADE lists these among its required documents: Death certificate (legible copy or photo initially; certified copy may be required for final processing); Government-issued ID for claimant/beneficiary; For TOD accounts: typically just death certificate and ID; For IRA inheritance: Inherited IRA Application and certified or original death certificate. The prepared letter includes an enclosure checklist drawn from E*TRADE's recorded requirements.
7 business days after receiving all required documentation in good order
E*TRADE provides its own letter-of-instruction form. We complete that official form with your information; you print, sign, and send it.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
