
What to do when an E*TRADE account holder dies
Report the death to E*TRADE Beneficiary Services at 1-888-402-0653
E*TRADE is now part of Morgan StanleyAcquired, effective October 2020
Morgan Stanley completed its acquisition of E*TRADE on October 2, 2020, and the brand now operates as "E*TRADE from Morgan Stanley." Re-confirmed 2026-09-11: there is no brand retirement and no migration of self-directed accounts to Morgan Stanley Wealth Management. Every current form and page carries the same structure — "E*TRADE from Morgan Stanley (E*TRADE) is a business of Morgan Stanley Smith Barney LLC" (Notify E*TRADE of a Death, rev 0825-DTHNT-B69052); securities and advisory through Morgan Stanley Smith Barney LLC (Member SIPC, Registered Investment Adviser); banking through Morgan Stanley Private Bank, N.A. (Member FDIC); futures through E*TRADE Futures LLC (Member NFA); stock plans through E*TRADE Financial Corporate Services, Inc. Morgan Stanley is still investing in the brand — it launched E*TRADE crypto spot trading on 2026-07-16. Estate and beneficiary claims are still opened at the E*TRADE Beneficiary Services line (888-402-0653) and etrade_estates@morganstanley.com, not through the Morgan Stanley wealth-management channel; if the decedent also held a Morgan Stanley advisory account, that is a separate relationship and a separate claim.
When an account holder at E*TRADE passes away, the next step depends on how the investment accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with E*TRADE Beneficiary Services (1-888-402-0653) to access and distribute the funds.
Death claim process
The death claim process at E*TRADE works as follows:
Filing a claim
- Call 888-402-0653 (Monday-Friday 9 a.m. to 5 p.m. ET); from outside the US, call +1-678-624-6013
- Email etrade_estates@morganstanley.com
- Use the online form
- Mail or fax the Notify E*TRADE of a Death form
- Your name, phone, email, city and state, and how you are related to the deceased person (spouse; family member, friend or other; or executor, administrator or trustee)
- The deceased person's name, date of birth, date of death, and at least one of Social Security number or account number
- A legible copy or photo of the death certificate if you have one; if it is unclear, a new copy or the original will be required
- Mail: E*TRADE from Morgan Stanley, P.O. Box 484, Jersey City, NJ 07303-0484
- Overnight mail: E*TRADE from Morgan Stanley, Harborside 2, 200 Hudson Street, Suite 501, Jersey City, NJ 07311-1113
- Fax: 1-866-650-0003; from outside the US, +1-678-624-6950
Required Documents
- Death certificateA legible copy or photo starts the case. E*TRADE may require an original or certified copy depending on the circumstances.
- Consular Report of Death of a US Citizen Abroad, in place of a death certificate, for a US citizen who died outside the USProvided by the US embassy for the country in which the person died.
- Letters Testamentary or another court document appointing the executor
- Notarized small estate affidavit
- Trust agreement and amendments
- Letter of instruction
- Account application
- Inherited IRA Application and a certified or original death certificate, to inherit an E*TRADE IRAThe beneficiary opens the same type of IRA they are inheriting.
- Affidavit of Heirs, when an IRA death benefit is payable to the IRA owner's children as a group, without naming themEach child completes the affidavit and mails the original. No payment is made until affidavits are received from all of the children.
- Affidavit of DomicileStates the deceased person's legal residence, for the transfer of securities. The form must be notarized.
- EIN and the IRS confirmation letter for it, to open an estate or other entity account
- Estate or heirship documents, W-8BEN and/or W-8BEN-E forms, and possibly a US court order, for a deceased person who was not a US personThe estate or heirship documents are based on the law of the country where the person legally resided at death.
- Cost Basis Adjustment Form and Beneficiary Verification Form, as Beneficiary Services instructs
Claims Contact
Website: Online portal →
Forms E*TRADE issues9
- Notify E*TRADE of a Death (0825-DTHNT-B69052)
Available to download.1
- Notify E*TRADE or Morgan Stanley Private Bank of a Death (online)
Completed online.2
- Estate & Inheritor Document Upload
Available to download.3
- Cost Basis Adjustment Form for Inherited Shares
Completed by the authorized estate representative. Available to download.4
- Affidavit of Domicile
Completed by the executor or administrator. Available to download. Must be notarized.5
- Affidavit of Heirs
Completed by each child of the deceased IRA owner. Available to download. Must be notarized.6
- Beneficiary Verification Form
Sent by the institution on request.3
- Inherited IRA (formerly Beneficiary IRA) application
Completed by the IRA beneficiary. Completed online.2
- Estate Account application
Completed online.2
What happens to each kind of account3
- Payable-on-death account
On a transfer-on-death brokerage account, ownership of the assets vests in the designated beneficiaries on the death of the account holder, or of the surviving joint account holder.7
If no primary or contingent beneficiary survives the account holder, the assets are paid to the account holder's estate. Beneficiaries open an E*TRADE account to receive the assets, or use one they already have.7
A Morgan Stanley Private Bank pay-on-death account passes to the surviving beneficiaries on the death of the last surviving owner, in equal shares unless the owners gave other instructions in writing.8
- IRA
To inherit an E*TRADE IRA, the beneficiary opens the same type of IRA through the Inherited IRA Application. Once it is open and the death certificate is verified, the inherited assets are moved into it.9
- Crypto account
Notice of the death of a holder of a linked zerohash crypto account goes through the death notification page, and Morgan Stanley and zerohash coordinate the estate conversion.10
The estate representative, or a non-US individual beneficiary named on the brokerage account, opens a brokerage account at Morgan Stanley and an unlinked account directly at zerohash to convert the assets.10
Accounts handled elsewhere2
What E*TRADE provides to the estate1
- Date-of-death balance letter
For a date-of-death valuation statement, the estate representative sends a signed letter asking for it, with the deceased person's account number or Social Security number and how the statement should be sent. It goes only to an authorized party who has documented their role.12
What E*TRADE's agreement and guidance say8
- What it does when notified
Notification restricts the deceased person's self-directed individual, joint tenants in common and joint community property accounts, IRAs, 401(k)s, profit sharing plans, money purchase plans and Coverdell ESAs. Access may be limited until Beneficiary Services receives the documents.1
It also restricts joint accounts with survivorship or by the entirety, trust accounts and business or fiduciary accounts when all owners, trustees or authorized individuals have died, and UTMA/UGMA accounts when the custodian or the minor has died.1
After the death certificate has been reviewed, the deceased person's accounts are restricted: open orders are canceled and bill payments and checking are stopped.13
On notice of the death of an individual account holder, and before an executor or administrator is appointed, Morgan Stanley may close open positions, cancel open orders or take other action to protect the estate.14
- Telling the institution
On the death of a joint owner, the remaining owners notify Morgan Stanley immediately. It may then require documents and retain assets or restrict transactions, and the deceased owner's estate stays liable for losses from transactions started before it acted on the notice.14
Morgan Stanley is not liable for following instructions received from the account holder or an authorized agent before it receives notice of the death, even if it carries them out afterward.14
The Morgan Stanley Private Bank deposit agreement asks owners to notify the bank immediately of the death of any owner, authorized signer or designated beneficiary on the account.8
Under the transfer-on-death registration terms, Morgan Stanley has no obligation to locate or notify a beneficiary, or the personal representative of the account holder's estate, about the account.7
- Deposits after the death
If an owner dies, the bank may freeze, offset, refuse or reverse deposits and transactions, such as government or retirement benefit payments payable to the deceased. Other owners reimburse funds the bank has to return.8
- Holds and legal process
If the ownership of funds after an owner's death is in question, the bank may freeze all or part of the account until it receives proof of each person's right to the funds.8
- Wills, probate and small estates
A will alone is not enough. E*TRADE "will need either a court document that appoints the executor, typically called Letters Testamentary, or a legal document (e.g., a Small Estate Affidavit) that certifies probate is not required".12
- Disputes between claimants
If a dispute or suit arises over a transfer-on-death account, Morgan Stanley may deliver the account into the registry of the court and be discharged, and may require a judicial determination of ownership.7
- What it says about taxes
Morgan Stanley adjusts cost basis automatically to date-of-death value on shares from an individual account. For joint and trust accounts, or where the alternative valuation date was elected, the Cost Basis Adjustment Form is required.4
- Indemnity a claimant may have to give
Each child signing an Affidavit of Heirs indemnifies E*TRADE for relying on it, and E*TRADE may debit the beneficiaries' accounts to enforce the indemnity.6
Sources14
- 1.Notify E*TRADE of a Death, 0825-DTHNT-B69052
- 2.Forms and Applications
- 3.Estate & Inheritor Document Upload, 0724-ESTINDU-E68901
- 4.Cost Basis Adjustment Form for Inherited Shares, 0323-CBFFIHS-B67952
- 5.Affidavit of Domicile, 0323-ADOM-B67932
- 6.Affidavit of Heirs, 1023-AFOHEIR-B68757
- 7.Designation of Beneficiary – Brokerage Nonretirement (Transfer on Death), 0825-NONIRATOD-B69044
- 8.Morgan Stanley Private Bank, National Association Deposit Account Agreement, as of February 2026
- 9.Inherited (Beneficiary) IRA
- 10.E*TRADE from Morgan Stanley Digital Assets Supplement for Self-Directed Accounts
- 11.Contact Us
- 12.E*TRADE Beneficiary Services FAQ and Guide, 0625-BSCFAQG-E69037
- 13.Notifying us of someone's death
- 14.E*TRADE from Morgan Stanley Client Agreement for Self-Directed Accounts, Effective May 20, 2026
Assets are typically re-registered to the estate or the claimants within seven business days of receiving all documents in good order.
E*TRADE Beneficiary Services can be reached by phone at 1-888-402-0653, email at etrade_estates@morganstanley.com, and fax at 1-866-650-0003 for questions throughout the claims process.
Sources
Data sourced from E*TRADE primary sources (32 pages reviewed). How we research.
E*TRADE death claims support
E*TRADE Beneficiary Services
Phone
Toll-free
International
International Fax
Fax
Hours
Mailing address
Website
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