How Do I Write a Letter of Instruction to Achieve?

Send it to Achieve's estate/claims department: 2114 East Achieve Way, Suite 310, Tempe, AZ 85288. You can reach the department at 1-800-920-0045.

Achieve lists these among its required documents: Certified copy of the death certificate for the deceased borrower; The Achieve loan number; Letters of Testamentary or Letters of Administration, or a small estate affidavit, when Achieve requires proof of authority to discuss or settle the account. The prepared letter includes an enclosure checklist drawn from Achieve's recorded requirements.

Achieve does not publish a timeline for handling a deceased borrower's account. Notification, payoff quotes, and account updates are handled through Customer Service once the death certificate and any required estate documents are provided. Unsecured personal-loan balances are settled as claims in probate; secured home equity balances stay with the property until paid, refinanced, or the home is sold.

Achieve accepts a letter you write. We draft it for you, addressed to Achieve's verified claims department with the required enclosures.

It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.

A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.