What to do when an Achieve account holder dies
Report the death to Achieve loan servicing at 1-800-297-5879
When an account holder at Achieve dies, the executor contacts Achieve loan servicing (1-800-297-5879) to report the death and request the balance as of the date of death. The balance is a claim against the estate: it is paid from estate assets, in the order the state sets, before anything reaches the heirs.
Before contacting Achieve, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
The death claim process at Achieve works as follows:
Filing a claim
Required Documents
- Certified copy of the death certificate
- The Achieve loan numberFrom a statement or the online Member Dashboard.
- Letters Testamentary or Letters of Administration, when Achieve requires proof of authority to discuss or settle the account
- Small estate affidavit, in place of court letters, when the estate qualifies
Accounts handled elsewhere3
- Achieve Loans
Home equity loans and HELOCs, secured by the home; a separate affiliate from Achieve Personal Loans1
Phone: 1-800-297-5879
- Achieve Debt Relief (Freedom Debt Relief)
Debt-settlement programs, which are a service and not a balance the estate owes1
Phone: 1-800-979-4337
- Cross River Bank, Delaware Branch
Originates Achieve personal loans and Acceleration Loans1
What Achieve provides to the estate1
- Payoff statement
Achieve loan servicing gives a written payoff statement for the outstanding balance on request. It serves the estate's records and the probate claim.1
Not in Achieve's published guidance5
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form
- A mailing address for claim documents
- How long a claim takes
Sources1
- 1.Policies
Achieve loan servicing can be reached by phone at 1-800-297-5879 and email at myloan@achieve.com for questions throughout the claims process.
Sources
Data sourced from Achieve primary sources (14 pages reviewed). How we research.
Achieve death claims support
Achieve loan servicing
Phone
Achieve Debt Relief / Freedom Debt Relief program
Achieve.com general
Mailing address
Website
Estate planning articles
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Forms for Settling an Estate
Free forms for settling an estate: probate petition, small estate affidavit, creditor notice and closing forms. Prepare each form for your state.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines and taxes. Run each tool for your state.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
What Happens to Jointly Owned Property When an Owner Dies?
See what your state records when a joint tenant with right of survivorship dies: an affidavit, the death certificate or a new deed.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
