What to do when an United Auto Credit account holder dies
Report the death to United Auto Credit Customer Support at 1-888-895-6134
Notifying United Auto Credit of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts United Auto Credit on notice as a creditor of the estate. United Auto Credit Customer Support (1-888-895-6134) handles it.
Before contacting United Auto Credit, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
Here is the step-by-step death claim process at United Auto Credit:
Filing a claim
- In AZ, CA, CO, FL, GA, HI, ID, IN, KS, LA, MA, MD, MS, NC, NE, NJ, NY, NV, OH, PA, SC, SD, TX, VA, WA, WV and WI, the lien is electronic and UACC contacts the state titling agency to remove it
- In Florida and Ohio the paper title is obtained at the local DMV
- In KY, MD, MN, MT, MO, NY and SD, the owner holds the title and receives a lien release from UACC
- Where UACC mails the title, the lien stays attached to the VIN in the state's records until the registered owner applies at the DMV or tag office for a lien-free title
- If the title has not arrived more than 20 business days after payoff, contact the Title Department at (888) 376-7149 or titles@uacc.net
Required Documents
- Death certificate or court documents, to remove a deceased person's name from the titleUACC names these as examples of the appropriate documentation. A name is removed under certain circumstances at UACC's sole discretion.
- Written request to release the title or lien, to have the title or lien release sent to anyone other than the registered ownerUACC must receive the request in writing at the time of final payment.
Forms United Auto Credit issues1
- Payoff authorization form
Sent by the institution on request.1
What happens to each kind of account1
- Loan
In the case of death, a name may be removed from the vehicle title with the appropriate documentation, at UACC's sole discretion. Even if a name is removed from the title, all parties on the contract remain contractually obligated to make payments.1, 2
UACC releases its lien or the title only after the contract is paid in full, to the registered owner or other authorized party. The release begins about 3 business days after a final payment by certified funds and about 10 business days after one by personal check or ACH, plus mailing time.1
What United Auto Credit provides to the estate1
- Payoff statement
The payoff balance is shown in the Payoff Balance section of the online account or mobile app, and is available by calling (888) 895-6134.1
Not in United Auto Credit's published guidance3
- A claim form
- Whether the death certificate must be certified
- How long a claim takes
Sources2
- 1.FAQ
- 2.FAQ (Spanish)
United Auto Credit Customer Support can be reached by phone at 1-888-895-6134 for questions throughout the claims process.
Sources
Data sourced from United Auto Credit primary sources (10 pages reviewed). How we research.
United Auto Credit death claims support
United Auto Credit Customer Support
Phone
Hours
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