What to do when a Trumark account holder dies

Contact Trumark — 5-step process, 6 required documents, and joint accounts pass to the surviving owner under the account agreement. trumark may still pay or certify checks drawn on or before the date of death for up to 10 days after death. pod, tentative trust, and ira beneficiary accounts are typically processed within 5-10 business days after all documents are received. accounts requiring letters from the register of wills take as long as the county grants letters. pennsylvania inheritance tax is due nine months from the date of death, with a 5 percent discount for payment within three months.

Trumark

Credit Union · Regional

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Member Service Center / Digital Branch

Mailing Address

Trumark Credit Union, 335 Commerce Drive, Fort Washington, PA 19034

Digital Branch text chat
Visa card support

Member Service Center / Digital Branch

Mailing Address

Trumark Credit Union, 335 Commerce Drive, Fort Washington, PA 19034

Digital Branch text chat
Visa card support

Member Service Center (Death Notifications and Estate Accounts)

Mailing Address

Trumark Credit Union, Attn: Member Service Center, 335 Commerce Drive, P.O. Box 8127, Fort Washington, PA 19034

Digital Branch text chat
Verified Jul 2026

When a member of Trumark passes away, the Member Service Center (Death Notifications and Estate Accounts) handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

Trumark provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.

Death claim process

Follow these steps to file a death claim with Trumark:

Filing a claim

1
Notify Trumark in writing as soon as you learn of the death
  • Call the Member Service Center at 215-953-5353 or 1-877-878-6275, or use the Digital Branch chat at https://www.trumark.com/personal/about-us/contact-us
  • The Membership and Account Agreement (Death or Incompetence clause) requires prompt notice when any person with a right to withdraw funds dies, and Trumark may keep honoring checks, items, and instructions until it knows of the death and has had a reasonable opportunity to act
  • The same clause lets Trumark pay or certify checks drawn on or before the date of death for up to ten (10) days after the death, unless someone claiming an interest in the account orders a stop payment - so if outstanding checks should not clear, place a stop payment immediately
  • A power of attorney the member signed ends at death; the agent has no authority to move funds after the date of death
  • Provide the deceased member's name, member/account number if known, and date of death
2
Submit required documentation
  • Provide a certified copy of the death certificate
  • For joint accounts with survivorship, the balance belongs to the surviving owner under the account agreement and the survivor may continue using the account
  • For POD / tentative trust accounts, the named beneficiary presents government-issued photo ID matching the designation
  • For accounts with no POD beneficiary and no joint owner, the executor or administrator provides Letters Testamentary or Letters of Administration from the Pennsylvania Register of Wills in the county of the decedent's residence
  • For trust-titled accounts, provide the trust document or Certificate of Trust and trustee identification
3
Ask about the Pennsylvania $20,000 payout before opening probate
  • Under 20 Pa.C.S. 3101(b), a Pennsylvania credit union must pay the balance held for a deceased member to the spouse, a child, a parent, or a sibling (in that order of preference) when the total the decedent holds at that institution does not exceed $20,000, without Letters, if a receipted funeral bill or a licensed funeral director's affidavit of satisfactory payment arrangements is presented
  • Bring the certified death certificate, the receipted funeral bill or funeral director's affidavit, and your photo ID and proof of relationship
  • This is a payout, not an inheritance: whoever receives it remains answerable to anyone prejudiced by an improper distribution
  • Separately, 20 Pa.C.S. 3121 gives the spouse or a child/parent of the household a $3,500 family exemption that can be claimed from estate assets
4
Expect Pennsylvania inheritance tax reporting on joint and trust accounts
  • Under 72 P.S. 9147, when a deposit is held in the names of two or more persons other than spouses, or in one person's name in trust for another, the credit union must notify the Pennsylvania Department of Revenue within ten days of learning of an owner's death, reporting the balance at death and the surviving owners (no notice is required if the deposit is $300 or less)
  • Pennsylvania inheritance tax rates: 0 percent to a surviving spouse (and to a parent from a child 21 or younger), 4.5 percent to lineal heirs and direct descendants, 12 percent to siblings, 15 percent to other heirs (PA Department of Revenue REV-584)
  • Tax is due at death and becomes delinquent nine months after the date of death; paying within three months earns a 5 percent discount
  • A survivor on a joint account (other than a spouse) is taxed on the decedent's fractional share of the account, computed by dividing the balance by the number of joint owners at the date of death
5
Settle the accounts and close out any credit union debt
  • Joint accounts: the surviving owner retains access
  • POD / tentative trust accounts: funds are distributed to the surviving named beneficiaries in equal shares after verification
  • IRA and Coverdell ESA accounts: funds are distributed per the beneficiary designation on file
  • Accounts with no POD beneficiary and no joint owner: the executor opens a Trumark Estate Account (branch only) to collect funds, pay bills, and distribute per the will or Pennsylvania intestacy law
  • The account agreement gives Trumark contract and statutory lien rights to apply the member's shares and dividends to any debt owed to the credit union, so a loan or Visa balance can be offset against deposits
  • TruStage life and AD&D claims are filed with TruStage (CMFG Life Insurance Company), not with Trumark - start at https://www.trustage.com/claims
  • Trumark Wealth Advisors (LPL Financial) investment accounts settle through LPL's own transfer-on-death / estate process

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for each beneficiary, executor, or trustee
  • Letters Testamentary or Letters of Administration from the Pennsylvania Register of Wills (when the account has no POD designation or joint owner)
  • Receipted funeral bill, or a licensed funeral director's affidavit that satisfactory payment arrangements have been made, to claim the 20 Pa.C.S. 3101(b) payout when the decedent's total at Trumark is $20,000 or less
  • Proof of relationship to the decedent (spouse, child, parent, or sibling) for a 20 Pa.C.S. 3101(b) payout
  • Complete trust document or Certificate of Trust (when a trust is named beneficiary or is the account owner)

Claims Contact

What to know at this institution

Trumark publishes no separate estate or bereavement department; the Member Service Center (215-953-5353 / 1-877-878-6275) and the branch network handle death notifications, and specialty accounts including the Estate Account are opened in branch only. TruStage life and AD&D claims are filed with TruStage / CMFG Life Insurance Company at https://www.trustage.com/claims, not with the credit union. Investment accounts through Trumark Wealth Advisors settle through LPL Financial. The five-county field of membership (Philadelphia, Delaware, Chester, Bucks, Montgomery) means most decedents' estates open at one of those five Registers of Wills.

Download instructions for the whole estate

Prepare your letter of instruction to Trumark

Trumark accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Trumark's verified claims department, with the documents it requires enclosed.

Build your letter of instruction

Expected timelines at Trumark: Joint accounts pass to the surviving owner under the account agreement. Trumark may still pay or certify checks drawn on or before the date of death for up to 10 days after death. POD, tentative trust, and IRA beneficiary accounts are typically processed within 5-10 business days after all documents are received. Accounts requiring Letters from the Register of Wills take as long as the county grants Letters. Pennsylvania inheritance tax is due nine months from the date of death, with a 5 percent discount for payment within three months. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Documentation required by Trumark includes Certified copy of the death certificate, Government-issued photo ID for each beneficiary, executor, or trustee, and Letters Testamentary or Letters of Administration from the Pennsylvania Register of Wills (when the account has no POD designation or joint owner), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

Not online. Trumark publishes no downloadable beneficiary form, and its online banking does not carry a self-service beneficiary designation. Call the Member Service Center at 1-877-878-6275 (1-877-TRUMARK), use the Digital Branch text, audio, or video chat at https://www.trumark.com/personal/about-us/contact-us (direct text line 267-762-1267), or visit a branch in the five-county Southeastern Pennsylvania service area to request the Payable on Death (POD) / beneficiary designation form. Complete it with primary and contingent beneficiary information (name, date of birth, Social Security number, relationship), have every account owner sign it, and return it in branch or by mail to Trumark Credit Union, 335 Commerce Drive, Fort Washington, PA 19034. Each account is designated separately - a beneficiary added to one account does not carry to the others.

Often, yes. Under 20 Pa.C.S. 3101(b), a Pennsylvania credit union must pay the balance it holds for a deceased member to the spouse, a child, a parent, or a sibling (in that order of preference) when the total the decedent held at that institution does not exceed $20,000, without Letters Testamentary or Letters of Administration, provided a receipted funeral bill or a licensed funeral director's affidavit of satisfactory payment arrangements is presented. Bring that funeral documentation, a certified death certificate, your photo ID, and proof of relationship to a Trumark branch. Above $20,000 at Trumark, or if the account has no joint owner and no POD beneficiary, the executor needs Letters from the Register of Wills in the decedent's county (Philadelphia, Delaware, Chester, Bucks, or Montgomery for most Trumark members). A person who takes the payout is still answerable to anyone prejudiced by an improper distribution.

The Death or Incompetence clause of Trumark's Membership and Account Agreement requires prompt notice when any person with a right to withdraw funds dies. Trumark may keep honoring checks, items, and instructions until it both knows of the death and has had a reasonable opportunity to act on that knowledge, and it may pay or certify checks drawn on or before the date of death for up to ten (10) days after the death unless someone claiming an interest in the account orders a stop payment. If outstanding checks should not clear, call the Member Service Center at 1-877-878-6275 and place a stop payment right away. The agreement also gives Trumark contract and statutory lien rights to apply the member's shares and dividends to any debt owed to the credit union, so an outstanding loan or Visa balance can reduce what a beneficiary or the estate ultimately receives. A power of attorney the member signed ends at death.

Yes. Under 72 P.S. 9147, when a deposit is held in the names of two or more persons other than spouses, or in one person's name in trust for another, the credit union must notify the Pennsylvania Department of Revenue within ten days of learning of an owner's death, reporting the balance at the date of death and the surviving owners. No notice is required if the deposit is $300 or less. Pennsylvania then taxes the transfer at the rates published by the Department of Revenue at https://www.pa.gov/agencies/revenue/resources/tax-types-and-information/inheritance-tax: 0 percent to a surviving spouse (and to a parent from a child aged 21 or younger), 4.5 percent to direct descendants and lineal heirs, 12 percent to siblings, and 15 percent to other heirs. A non-spouse joint survivor is taxed on the decedent's fractional share, computed by dividing the balance by the number of joint owners at the date of death. Tax is due upon death, becomes delinquent nine months after the date of death, and a 5 percent discount applies if it is paid within three months.

No. Trumark offers two different things. The tentative trust account (opened in branch, listed under Other Savings Accounts) simply names a beneficiary while you keep full access and control during life; the Membership and Account Agreement treats it as a Revocable Trust Account, meaning the beneficiary cannot withdraw until every person who created the account has died and the beneficiary is then living, and multiple surviving beneficiaries take in equal shares with no survivorship between them. Retitling an account into your funded living trust is different: the trust becomes the account owner, and it requires the complete trust document or a Certificate of Trust, photo ID for each trustee, and the trust EIN. Note that under the agreement's Fiduciary Accounts clause, Trumark is not acting as trustee merely by opening the account and has no duty to monitor or enforce the trust's terms.

Trumark's Member Service Center (Death Notifications and Estate Accounts) can be reached by phone at 1-877-878-6275 for questions throughout the claims process.

If the deceased held multiple Trumark accounts, each may require a separate claim or have different documentation requirements. The Member Service Center (Death Notifications and Estate Accounts) can confirm which accounts require individual attention and which can be processed together.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Trumark primary sources (15 pages reviewed). How we research.

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