What to do when a Truliant FCU account holder dies
Report the death to Truliant FCU's Member Services at 1-800-822-0382
After a member of Truliant FCU dies, the Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Begin by calling Truliant FCU at 1-800-822-0382. You will need the deceased's full name, account numbers, and the death certificate to get the process started.
Death claim process
The death claim process at Truliant FCU works as follows:
Filing a claim
- Call (800) 822-0382 or visit a local branch; Truliant also takes appointments.
- Have a copy of the death certificate and the Letter of Testamentary/Qualification ready.
Required Documents
- Death certificateTruliant asks for a copy.
- Letter of Testamentary/Qualification
What happens to each kind of account4
- Joint account with survivorship
Under the Deposit Account Agreement, joint owners hold every joint account as joint tenants with a common law right of survivorship, and Truliant may pay any surviving joint owner.1
- IRA
IRAs are payable-on-death accounts at Truliant. The named beneficiaries are notified and the funds are distributed accordingly.2
- Certificate of deposit
The Deposit Account Agreement says a penalty is imposed "in all cases of early withdrawal" from a share certificate, and it makes no exception for a member's death.1
- Loan
A joint borrower can pay off the loan at any time through the Online Loan Payment Service. Anyone not listed on the loan calls (800) 822-0382 or visits a branch, and Truliant needs the death certificate and a Letter of Testamentary/Qualification before completing transactions.3
Truliant cannot transfer a loan. Removing a deceased member from a loan requires applying to refinance it, and ownership changes need the death certificate and Letter of Testamentary/Qualification.3
Accounts handled elsewhere1
- TruStage Claims Contact Center
Payment Protection or GAP claims on a Truliant loan, started online or by phone4
Phone: 1-800-356-2644
Hours: Monday-Friday 8:00 AM-5:00 PM CT
What Truliant FCU's agreement and guidance say1
- Debts owed to the institution
The agreement gives Truliant a right of setoff and a security interest in a member's accounts for a debt owed to Truliant, "even if withdrawal results in a dividend penalty". The right does not apply to an IRA or tax-deferred Keogh account, or where the right of withdrawal arises only in a representative capacity.1
Not in Truliant FCU's published guidance3
- Payments after the death
- A mailing address for claim documents
- A small-estate procedure
Frequently asked questions
Call Truliant at (800) 822-0382 or visit any branch and ask for a "Payable on Death Account Agreement." Truliant does not post that agreement for download. The Personal Account Change Form on its website covers name, address, joint owners, and adding accounts or services, and it has no beneficiary section. IRA beneficiaries are changed by submitting a form, which the IRA owner may do at any time.
Truliant's Deposit Account Agreement gives it a right of setoff and a security interest in a member's accounts to pay a debt owed to Truliant that has become due, "even if withdrawal results in a dividend penalty or dishonor of checks." The right does not apply to an IRA or a tax-deferred Keogh account, or to an account where the right of withdrawal arises only in a representative capacity. The agreement does not address how setoff applies after a member's death.
Truliant publishes no death waiver. Its Deposit Account Agreement says a penalty is imposed "in all cases of early withdrawal," from 90 days of dividends (0-6 month terms) to 540 days (49-60 month terms), and deducts any shortfall from principal when the dividends do not cover it. The published exceptions are the 7-day grace period after maturity and the 14-month certificate's one-time penalty-free withdrawal after the first 60 days.
No. Truliant states that it cannot transfer a loan. To remove a deceased member from a loan, the remaining borrower must apply to refinance it, and Truliant needs the death certificate and a Letter of Testamentary/Qualification for ownership changes. A joint borrower can pay off the loan at any time through the Online Loan Payment Service; anyone not on the loan calls (800) 822-0382 or visits a branch. Payment Protection or GAP claims go to TruStage online at trustage.com/startclaim or at (800) 356-2644.
Truliant FCU's Member Services can be reached by phone at 1-800-822-0382 for questions throughout the claims process.
Sources
Data sourced from Truliant FCU primary sources (26 pages reviewed). How we research.
Truliant FCU death claims support
Member Services
Phone
Toll-free
Hours
Website
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