What to do when a Servbank account holder dies
Report the death to Servbank Homeowner Care at 1-866-867-0330
What happens to Servbank mortgage loans after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Servbank Homeowner Care (1-866-867-0330) to claim the funds.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Servbank.
Death claim process
Follow these steps to file a death claim with Servbank:
Filing a claim
- Payoff: request a payoff quote by phone at (866) 867-0330 or through the homeowner website at myloan.servbank.com
- VA loan assumption: the intake at assumption.servbank.com asks for the loan number and a reason for the assumption, and lists Death as a reason
- Mortgage assistance: the Loss Mitigation Department at (866) 867-0330 reviews the options Servbank lists
What happens to each kind of account1
- Loan
Servbank services the loan for the bank, credit union, mortgage banker, or investor that owns it, and its statements may carry that owner's brand.1
When the loan is paid off, a paid-in-full letter is mailed within 3 business days of Servbank receiving the payoff funds, and any escrow balance is refunded within 20 business days.2
The VA loan assumption intake lists Death as a reason for an assumption. Servbank submits the completed package to the government agency within 35 calendar days, and the agency issues a credit decision within 10 business days.3
The mortgage assistance options Servbank lists are a repayment plan, forbearance plan, modification, pre-foreclosure sale, and deed-in-lieu of foreclosure, reviewed by its Loss Mitigation Department.4
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What Servbank provides to the estate1
- Payoff statement
A payoff statement is emailed or mailed within about 7 business days of the request, or within the time state law requires if that is shorter.2
What Servbank's agreement and guidance say1
- Who can get account information
A third party's request for a mortgage payoff quote or a verification of mortgage requires the homeowner's authorization.5
Not in Servbank's published guidance4
- A procedure for reporting a death
- A claim form
- A list of required documents
- How long a claim takes
Servbank Homeowner Care can be reached by phone at 1-866-867-0330 for questions throughout the claims process.
Sources
Data sourced from Servbank primary sources (22 pages reviewed). How we research.
Servbank death claims support
Servbank Homeowner Care
Phone
Hours
Mailing address
Website
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