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What to do when a Redwood CU account holder dies

Report the death to Redwood CU's Account Services at 1-800-479-7928

When a member of Redwood CU passes away, the Account Services handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

Death claim process

To file a claim after an account holder's death, here is what Redwood CU requires:

Filing a claim

1
Notify RCU with its online form, which takes about 5 minutes, by appointment in person, or by phone at 1-800-479-7928.
2
RCU needs only the person’s name, address, and date of birth.
3
RCU freezes sole accounts, updates joint accounts, and contacts you with next steps and any other documents it needs.
4
Mail the documents or bring them to a branch. RCU makes photocopies and returns the originals.

Required Documents

  • Certified copy of the final death certificateReturned after RCU verifies it.
  • Current copy of your government-issued ID
  • Signed letter of instructions from each beneficiary, for an account with a beneficiaryWith a copy of each beneficiary’s current government-issued ID, saying how they want to receive their portion of the funds, including any updated contact information.
  • Certified copy of the Letters Testamentary or Letters of Administration, for an individual account with no beneficiaryIssued in California and bearing an original raised court seal.
  • Notarized Affidavit Pursuant to CA Probate Code Section 13100, for an individual account with no beneficiary, in place of Letters, if the estate is not proceeding through probate
  • Updated Membership application and Joint Removal Authorization Form, for a joint account
  • Each beneficiary’s birthdate, Social Security number and contact details, for a Traditional IRA, Roth IRA, SEP IRA, or HSAThe contact details are the mailing address, phone number, and email address.
  • Updated Certification of Trust naming the new trustee(s), for a trust account when all trustors are deceased

Claims Contact

What happens to each kind of account5

Joint account with survivorship

Ownership passes to the surviving Member Account Holders, subject to the reclamation rights of the Social Security Administration.1

IRA

For a Traditional, Roth or SEP IRA, beneficiaries receive letters from Ascensus about 2-3 weeks after RCU has all beneficiary information. They return the enclosed Beneficiary Payment Election form to RCU or Ascensus.2

Health savings account

Beneficiaries receive letters from Ascensus about 2-3 weeks after RCU has all beneficiary information. They return the enclosed Beneficiary Payment Election form to RCU or Ascensus.2

Trust account

When all trustors are deceased, RCU asks for a certified copy of the final death certificate(s) and an updated Certification of Trust naming the new trustee(s).2

Fiduciary account

RCU can set up regular savings, money market, certificate, and checking accounts for executors of estates, subject to separate written agreements and disclosures.1

The 45-minute "Specialty Account" appointment covers opening an estate account. RCU asks for current government-issued ID and supporting documentation for the account type.3

Accounts handled elsewhere1

Ascensus

Letters to IRA and HSA beneficiaries and their Beneficiary Payment Election forms2

What Redwood CU's agreement and guidance say5

Telling the institution

RCU asks to be contacted as soon as possible to protect the account.2

What it does when notified

RCU may freeze the account on notification. It may require documentation, such as a death certificate or a court order appointing a conservator, before releasing funds.1

Payments after the death

Checks the Member issued before death and presented after RCU is notified may be paid for up to ten (10) days, unless an interested person has directed RCU to stop payment. RCU honors stop-payment requests from any person claiming an interest in the account.1

Who can get account information

RCU does not disclose account information to payable-on-death beneficiaries until all account owners are confirmed deceased.1

Fees

RCU branch notaries serve RCU Members only, and notarizing documents other than RCU’s own costs $15.00 per signature.4, 5

Sources5

Download instructions for the whole estate

Redwood CU's Account Services can be reached by phone at 1-800-479-7928 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Redwood CU primary sources (37 pages reviewed). How we research.

Redwood CU death claims support

Account Services (deceased account holder documents)

Hours

24 hours a day, 7 days a week

Mailing address

Redwood Credit Union, Attn: Account Services, PO Box 6104, Santa Rosa, CA 95406
Verified Sep 2026

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