
What to do when a Redwood CU account holder dies
Report the death to Redwood CU's Account Services at 1-800-479-7928
When a member of Redwood CU passes away, the Account Services handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
Death claim process
To file a claim after an account holder's death, here is what Redwood CU requires:
Filing a claim
- Certified copy of the final death certificate (RCU photocopies it and returns the original)
- A current copy of your government-issued ID
- A signed letter of instructions from each beneficiary, with a copy of their current government-issued ID, saying how they want to receive their portion of the funds
- For an account with no beneficiary: certified Letters Testamentary or Letters of Administration issued in California with an original raised court seal
- Or, if the estate is not proceeding through probate, a notarized Affidavit Pursuant to CA Probate Code Section 13100
Required Documents
- Certified copy of the final death certificateReturned after RCU verifies it.
- Current copy of your government-issued ID
- Signed letter of instructions from each beneficiary, for an account with a beneficiaryWith a copy of each beneficiary’s current government-issued ID, saying how they want to receive their portion of the funds, including any updated contact information.
- Certified copy of the Letters Testamentary or Letters of Administration, for an individual account with no beneficiaryIssued in California and bearing an original raised court seal.
- Notarized Affidavit Pursuant to CA Probate Code Section 13100, for an individual account with no beneficiary, in place of Letters, if the estate is not proceeding through probate
- Updated Membership application and Joint Removal Authorization Form, for a joint account
- Each beneficiary’s birthdate, Social Security number and contact details, for a Traditional IRA, Roth IRA, SEP IRA, or HSAThe contact details are the mailing address, phone number, and email address.
- Updated Certification of Trust naming the new trustee(s), for a trust account when all trustors are deceased
Claims Contact
Website: Online portal →
What happens to each kind of account5
- Joint account with survivorship
Ownership passes to the surviving Member Account Holders, subject to the reclamation rights of the Social Security Administration.1
- IRA
For a Traditional, Roth or SEP IRA, beneficiaries receive letters from Ascensus about 2-3 weeks after RCU has all beneficiary information. They return the enclosed Beneficiary Payment Election form to RCU or Ascensus.2
- Health savings account
Beneficiaries receive letters from Ascensus about 2-3 weeks after RCU has all beneficiary information. They return the enclosed Beneficiary Payment Election form to RCU or Ascensus.2
- Trust account
When all trustors are deceased, RCU asks for a certified copy of the final death certificate(s) and an updated Certification of Trust naming the new trustee(s).2
- Fiduciary account
RCU can set up regular savings, money market, certificate, and checking accounts for executors of estates, subject to separate written agreements and disclosures.1
The 45-minute "Specialty Account" appointment covers opening an estate account. RCU asks for current government-issued ID and supporting documentation for the account type.3
Accounts handled elsewhere1
- Ascensus
Letters to IRA and HSA beneficiaries and their Beneficiary Payment Election forms2
What Redwood CU's agreement and guidance say5
- Telling the institution
RCU asks to be contacted as soon as possible to protect the account.2
- What it does when notified
RCU may freeze the account on notification. It may require documentation, such as a death certificate or a court order appointing a conservator, before releasing funds.1
- Payments after the death
Checks the Member issued before death and presented after RCU is notified may be paid for up to ten (10) days, unless an interested person has directed RCU to stop payment. RCU honors stop-payment requests from any person claiming an interest in the account.1
- Who can get account information
RCU does not disclose account information to payable-on-death beneficiaries until all account owners are confirmed deceased.1
Redwood CU's Account Services can be reached by phone at 1-800-479-7928 for questions throughout the claims process.
Sources
- redwoodcu.org
- static.redwoodcu.org
- appointment.redwoodcu.org
- courts.ca.gov
- leginfo.legislature.ca.gov
- mapping.ncua.gov
Data sourced from Redwood CU primary sources (37 pages reviewed). How we research.
Redwood CU death claims support
Account Services (deceased account holder documents)
Phone
Hours
Mailing address
Website
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