What to do when a Prosper account holder dies
Report the death to Prosper's Personal Loan support at 1-866-615-6319
What happens to Prosper accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Prosper's Personal Loan support (1-866-615-6319) to claim the funds.
Before contacting Prosper, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
The death claim process at Prosper works as follows:
Filing a claim
- Personal loan: email support@prosper.com or call 1-866-615-6319 (Monday–Friday, 6:00 AM–5:00 PM PT)
- Prosper® Card: email support@prospercards.com or call 1-800-903-4697 (Monday–Sunday, 5:00 AM–7:00 PM PT)
What happens to each kind of account2
- Loan
If the estate does not have enough assets to repay the loan in full, or allocates its assets to other liabilities, Prosper treats the unsatisfied portion of the loan as charged off with zero value.1
An amount Prosper cannot recover from the estate is a loss for the investors who funded the loan. Prosper notes that probate may extend well beyond the loan maturity date, so further payments are unlikely when a borrower dies near the end of the term.1
Under Prosper’s Promissory Note, the death of the borrower or co-borrower allows the lender to deem the loan in default and declare all principal, interest and other charges immediately due and payable.2
The Note’s obligations apply to the borrower’s heirs. On a joint loan the borrower and co-borrower are jointly and severally liable, so the lender may proceed against the surviving co-borrower.2
- Credit card
The Prosper® Card Cardholder Agreement with Coastal Community Bank lists the cardholder’s death as an event of default, after which the bank may declare the entire amount owed immediately due and payable and suspend or cancel the account.3
Accounts handled elsewhere2
What Prosper's agreement and guidance say1
- What it does when notified
Prosper states that when a borrower dies during repayment, it works with the executor of the estate to recover any unpaid amounts. Any funds it recovers from the estate are applied toward the remaining balance of the loan.1
Not in Prosper's published guidance5
- A claim form
- A list of required documents
- A department for deceased-customer accounts
- How long a claim takes
- A procedure for reporting a death, for investment accounts
Sources3
- 1.What happens if a borrower passes away during repayment?
- 2.Promissory Note, Last Updated: April 2026
- 3.Prosper® Card Cardholder Agreement
Prosper's Personal Loan support can be reached by phone at 1-866-615-6319 and email at support@prosper.com for questions throughout the claims process.
Sources
Data sourced from Prosper primary sources (25 pages reviewed). How we research.
Prosper death claims support
Personal Loan support
Phone
Prosper® Card customer service
Hours
Mailing address
Website
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