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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Primerica→When someone dies

What to do when a Primerica account holder dies

Contact Primerica's Primerica Shareholder Services (mutual fund and retirement account death claims; administered by BNY) — 8-step process, 9 required documents, and approximately 14 days to process a death claim once all required documents are received. life insurance policies over 2 years old are incontestable and process upon receipt of complete paperwork. policies under 2 years (contestable period) may require additional investigation including beneficiary interview, medical authorization, tobacco use affidavit, or medical and driving records.

Primerica

Subsidiary of Primerica, Inc.

primerica.com→
Primerica logo
Phone1-800-257-4725
Emailplic@primerica.com
Mailing Address

Primerica, 1 Primerica Parkway, Duluth, GA 30099-0001

Mutual Funds (Shareholder Services)
1-800-544-5445
Managed Investments (Lifetime Investment Program)
1-833-786-0550
Loans (S.M.A.R.T. Loan & H.O.M.E. Loan)
1-800-283-7918
Debt Solutions (DebtWatchers)
1-866-493-9791
WebsiteLearn more→

Primerica Shareholder Services (mutual fund and retirement account death claims; administered by BNY)

Phone1-800-544-5445
Fax1-833-782-4119
Mailing Address

Primerica Shareholder Services, P.O. Box 534485, Pittsburgh, PA 15253-4485 (overnight: Primerica Shareholder Services, Attention: 534485, 500 Ross Street, 154-0520, Pittsburgh, PA 15262)

WebsiteLearn more→

Claims Department (Primerica Life Insurance Company / National Benefit Life Insurance Company)

Phone1-888-893-9858
Emailus_lifeclaims@primerica.com
Fax1-470-564-7662
Mailing Address

Primerica Life Insurance Company, Attn: Claims Department, Executive Office: 1 Primerica Parkway, Duluth, GA 30099-0001 (New York policies: National Benefit Life Insurance Company, Attn: Claims Department, Administrative Office: 1 Primerica Parkway, Duluth, GA 30099-0001)

Investment / Mutual Fund Account Claims (Primerica Shareholder Services)
1-800-544-5445
Life Insurance Client Services (policy questions, forms)
1-800-257-4725
Primerica Estate Account draft checks (The Northern Trust Company)
1-800-343-2551
WebsiteNotify online→
Verified Jul 2026

What happens to Primerica investment accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Primerica's Primerica Shareholder Services (mutual fund and retirement account death claims; administered by BNY) (1-888-893-9858) to claim the funds.

Primerica offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.

Death claim process

To file a claim after an account holder's death, here is what Primerica requires:

Filing a claim

1
Contact the appropriate department:
  • For investment accounts: contact the decedent's Primerica representative or call Primerica Shareholder Services at (800) 544-5445 (Monday-Friday, days NYSE is open)
  • For life insurance claims: call the Primerica Claims Department at (888) 893-9858 (Monday-Friday, 8:00 AM-5:00 PM ET); a claims specialist will assign a claim number and guide you through the process
2
Obtain and complete the required forms:
  • Download the Life Insurance Claim Form (PDF) from primerica.com; each beneficiary must submit their own claim form and ID, though only one death certificate is needed
  • For mutual fund/retirement accounts: complete the Retirement Plans Death Distribution Form (POL-RPDE) available via Primerica Shareholder Services eForms at shareholder.primerica.com
3
Obtain certified death certificates (original certified copies with raised seal or colored emblem required; documents become part of claim file and cannot be returned)
4
For estate/trust claimants:
  • Executor or trustee completes the claim form with Letters Testamentary, Letters of Administration, or Trust Documents attached
  • Provide the tax identification number of the estate or trust
5
For TOD accounts: TOD beneficiary completes transfer request with death certificate and ID
6
Choose how the life insurance proceeds are paid — the threshold is $10,000:
  • Under $10,000: Primerica issues a check; there is no other option
  • $10,000 or more: choose one check for the full proceeds, one of the settlement options in the policy contract (fixed-period installments; installments for life; proceeds held on deposit and available for withdrawal; or installments of a selected amount), or a Primerica Estate Account
  • The Primerica Estate Account is a retained-asset account, NOT a bank or money market account and NOT FDIC-insured: the money stays in Primerica Life's general account and you draw on it with draft checks processed through The Northern Trust Company, Chicago (draft-check questions: (800) 343-2551; Primerica Estate Account, P.O. Box 92987, Chicago, IL 60675-2987)
  • Estate Account balances are backed by state guaranty funds up to state limits, generally $300,000, and carry a $2,500 minimum balance; the variable interest rate is never less than 0.25% and the interest is taxable
  • Beneficiaries living outside the United States cannot use the Estate Account option
7
Submit claim documents:
  • Life insurance claims by mail to: Primerica Life Insurance Company, Attn: Claims Department, 1 Primerica Parkway, Duluth, GA 30099-0001; or fax to (470) 564-7662; or email to us_lifeclaims@primerica.com (include 10-digit policy number on all correspondence)
  • New York policies (issued by National Benefit Life Insurance Company): mail to National Benefit Life Insurance Company, Attn: Claims Department, Administrative Office: 1 Primerica Parkway, Duluth, GA 30099-0001
  • Investment account claims by mail to: Primerica Shareholder Services, P.O. Box 534485, Pittsburgh, PA 15253-4485
8
Inheritance tax waiver may be required depending on the state

Required Documents

  • Certified copy of the insured's death certificate showing the CAUSE and MANNER of death (Primerica's claim instructions require both; a plain certified copy that omits cause of death can be rejected)
  • Copy of the beneficiary's state or federal issued ID (driver's license, identification card, or passport)
  • Completed claim form — each beneficiary must complete and submit their OWN claim form, though only one death certificate is needed for the policy
  • If the beneficiary is a minor, incapacitated, or unable to sign: the guardian/conservator/attorney-in-fact submits the form, plus a copy of THEIR ID and a certified copy of the Letters of Guardianship, Conservatorship Appointment, and/or Power of Attorney; the minor or incapacitated beneficiary's Social Security number is also required
  • If the beneficiary is an estate or a trust: the executor, administrator, or trustee submits the form, plus a copy of THEIR ID and a certified copy of the Letters Testamentary, Letters of Administration, or the trust documents
  • Tax identification number of the estate or trust (when an estate or trust is the beneficiary)
  • Copy of the death certificate of any primary beneficiary named in the policy who predeceased the insured
  • Retirement Plans Death Distribution Form (POL-RPDE) for Primerica Shareholder Services retirement accounts
  • Inheritance tax waiver (required by certain states)

Claims Contact

Online Portal →

What to know at this institution

Primerica runs two separate death-claim tracks and they do not talk to each other. LIFE INSURANCE claims go to the Claims Department at 1 Primerica Parkway, Duluth, GA 30099-0001, reachable at (888) 893-9858 (Monday-Friday, 8:00 AM-5:00 PM ET), fax (470) 564-7662, email us_lifeclaims@primerica.com. Every piece of correspondence must carry the 10-digit life insurance policy number. New York policies are issued by National Benefit Life Insurance Company (NBLIC), whose home office is Long Island City, NY, but NBLIC claims still route to the same Duluth administrative office. MUTUAL FUND and RETIREMENT account claims go through Primerica Shareholder Services (administered by BNY) at P.O. Box 534485, Pittsburgh, PA 15253-4485, (800) 544-5445. Executors settling both a policy and an investment account must file twice. Each beneficiary files their own claim form, but only one death certificate is needed. Every document sent in becomes part of the claim file and will NOT be returned, so never send an estate's only certified copy of Letters Testamentary. The certified death certificate must show cause and manner of death. Claims typically pay in about 14 days once complete; policies less than two years old are inside the contestable period and get a routine investigation of the original application before payment. Funeral home advance assignment is available by fax to (470) 564-7662.

Download instructions for the whole estate→

Prepare your letter of instruction to Primerica

Primerica asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Primerica requires.

Build your letter of instruction

Expected timelines at Primerica: Approximately 14 days to process a death claim once all required documents are received. Life insurance policies over 2 years old are incontestable and process upon receipt of complete paperwork. Policies under 2 years (contestable period) may require additional investigation including beneficiary interview, medical authorization, tobacco use affidavit, or medical and driving records. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Documentation required by Primerica includes Certified copy of the insured's death certificate showing the CAUSE and MANNER of death (Primerica's claim instructions require both; a plain certified copy that omits cause of death can be rejected), Copy of the beneficiary's state or federal issued ID (driver's license, identification card, or passport), and Completed claim form — each beneficiary must complete and submit their OWN claim form, though only one death certificate is needed for the policy, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

Yes, the policy can be assigned. Primerica term policies (PrecisionTerm, PowerTerm, and the New York CustomAdvantage and TermNow) can be transferred to an Irrevocable Life Insurance Trust, which becomes the policy owner and premium payer and keeps the death benefit out of your taxable estate. But the term-only nature of Primerica changes the calculus. Primerica sells no whole life, universal life, variable life, or any other permanent product, so an ILIT holding a Primerica policy holds a wasting asset: the estate-tax exclusion lasts exactly as long as the 10-, 15-, 20-, 25-, 30-, or 35-year term does, and the trustee inherits the conversion-or-replace decision when the term runs out. Two other Primerica specifics matter. First, Primerica publishes no ownership-change or absolute-assignment form on its public website, so the owner-change paperwork has to be requested from Client Services at (800) 257-4725 or through your representative. Second, the IRC Section 2035 three-year lookback applies: if the insured dies within three years of transferring an existing policy into the ILIT, the death benefit can be pulled back into the taxable estate anyway.

Primerica applies its own contractual definition of per stirpes on the POL-08 beneficiary form, and the form itself warns that this definition may differ from the definition under your state's law and from the one in your will or trust. Under Primerica's version, if a per stirpes beneficiary dies before you, their share goes to their living natural or legally adopted children in equal shares. Stepchildren are explicitly excluded. If that beneficiary left no living children, their share is split among the other beneficiaries instead. Primerica also requires you to name a "Designated Authorized Party" who will certify the identity of the per stirpes beneficiaries at your death; if that person cannot be located or will not serve, Primerica falls back on the personal representative identified in Letters Testamentary or Letters of Administration. If your will and your POL-08 use per stirpes to mean different things, the beneficiary form controls the account.

The threshold is $10,000. For proceeds under $10,000 Primerica simply issues a check. For $10,000 or more the beneficiary chooses: one check for the entire amount, one of the settlement options written into the policy contract (fixed-period installments, installments for life, proceeds held for withdrawal, or installments of a selected amount), or a Primerica Estate Account. The Estate Account is a retained-asset account, not a bank account and not a money market account, and it is NOT FDIC-insured. The money stays in Primerica Life's own general account and the beneficiary draws on it with draft checks cleared through The Northern Trust Company in Chicago. Balances are protected only by state guaranty funds, generally up to $300,000, and the account carries a $2,500 minimum balance and a variable interest rate that will never fall below 0.25%. Interest earned is taxable. Beneficiaries living outside the United States cannot use the Estate Account at all and must take a check or a policy settlement option.

Two, filed with two different companies in two different states. Primerica runs entirely separate death-claim tracks. The life insurance claim goes to the Claims Department at 1 Primerica Parkway, Duluth, GA 30099-0001 — call (888) 893-9858, fax (470) 564-7662, or email us_lifeclaims@primerica.com — and every piece of correspondence has to carry the 10-digit policy number. The mutual fund, IRA, or 403(b)(7) claim goes to Primerica Shareholder Services (administered by BNY) at P.O. Box 534485, Pittsburgh, PA 15253-4485, reachable at (800) 544-5445, using the Retirement Plans Death Distribution Form (POL-RPDE) for retirement accounts. Two more Primerica-specific points for executors: each beneficiary must submit their OWN claim form (though only one death certificate is needed per policy), and every document you send becomes part of the claim file and will NOT be returned to you — so never mail in the estate's only certified copy of the Letters Testamentary. The death certificate must be a certified copy showing the cause and manner of death.

Primerica's Claims Department (Primerica Life Insurance Company / National Benefit Life Insurance Company) can be reached by phone at 1-888-893-9858, email at us_lifeclaims@primerica.com, and fax at 1-470-564-7662 for questions throughout the claims process.

When the deceased had multiple Primerica investment accounts, some may need separate claims while others can be handled together. The Primerica Shareholder Services (mutual fund and retirement account death claims; administered by BNY) can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • primerica.com
  • investors.primerica.com
  • shareholder.primerica.com

Data sourced from Primerica primary sources (20 pages reviewed). How we research.

Primerica

Subsidiary of Primerica, Inc.

primerica.com→
Primerica logo
Phone1-800-257-4725
Emailplic@primerica.com
Mailing Address

Primerica, 1 Primerica Parkway, Duluth, GA 30099-0001

Mutual Funds (Shareholder Services)
1-800-544-5445
Managed Investments (Lifetime Investment Program)
1-833-786-0550
Loans (S.M.A.R.T. Loan & H.O.M.E. Loan)
1-800-283-7918
Debt Solutions (DebtWatchers)
1-866-493-9791
WebsiteLearn more→

Primerica Shareholder Services (mutual fund and retirement account death claims; administered by BNY)

Phone1-800-544-5445
Fax1-833-782-4119
Mailing Address

Primerica Shareholder Services, P.O. Box 534485, Pittsburgh, PA 15253-4485 (overnight: Primerica Shareholder Services, Attention: 534485, 500 Ross Street, 154-0520, Pittsburgh, PA 15262)

WebsiteLearn more→

Claims Department (Primerica Life Insurance Company / National Benefit Life Insurance Company)

Phone1-888-893-9858
Emailus_lifeclaims@primerica.com
Fax1-470-564-7662
Mailing Address

Primerica Life Insurance Company, Attn: Claims Department, Executive Office: 1 Primerica Parkway, Duluth, GA 30099-0001 (New York policies: National Benefit Life Insurance Company, Attn: Claims Department, Administrative Office: 1 Primerica Parkway, Duluth, GA 30099-0001)

Investment / Mutual Fund Account Claims (Primerica Shareholder Services)
1-800-544-5445
Life Insurance Client Services (policy questions, forms)
1-800-257-4725
Primerica Estate Account draft checks (The Northern Trust Company)
1-800-343-2551
WebsiteNotify online→
Verified Jul 2026

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