What to do when a Polish National CU account holder dies

How long the process takes at Polish National CU: Joint accounts are typically updated promptly upon receipt of death certificate. POD accounts are typically processed within 2-4 weeks after all documentation is received. Estate accounts requiring probate may take 30-90 days depending on court timelines. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

To process a claim, Polish National CU needs Certified death certificate, Government-issued photo ID for the claimant (beneficiary, surviving joint owner, executor, or administrator), Letters Testamentary or Letters of Administration (if no joint owner or POD designation), and Trust documents (if a trust is the named beneficiary). Death certificates and court documents must be certified copies—photocopies are not accepted.

Polish National CU's Member Care Center (Death Claims) can be reached by phone at 1-866-592-7628 and email at contactcenter@pncu.com for questions throughout the claims process.

Multiple Polish National CU accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Member Care Center (Death Claims) to confirm what applies.