What to do when a Planet Home Lending account holder dies
Report the death to Planet Home Lending's Errors and Information Requests
Notifying Planet Home Lending of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts Planet Home Lending on notice as a creditor of the estate. The Errors and Information Requests handles it.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Planet Home Lending.
Death claim process
To file a claim after an account holder's death, here is what Planet Home Lending requires:
Filing a claim
- The loan account number must be included, or the payment is returned within 48 hours.
- By mail: 321 Research Parkway, Suite 303, Meriden, CT 06450, Attention: Mitigation Department.
- Planet lists repay plans, forbearance, and modification for staying in the home, and short sale and deed in lieu for leaving it.
Required Documents
- Planet loan number, for a payoff request
- Borrower's name(s) and the property address, for a payoff request
- Payoff date and delivery choice, for a payoff requestThe date the payoff should be calculated through, and whether to receive it by fax or email.
- Signed borrower authorization to release information, for a payoff request from a third party
Forms Planet Home Lending issues1
- Authorization Form
Completed by all mortgagors listed on the loan. Available to download.1
What happens to each kind of account1
- Loan
Any overpayment or escrow balance is mailed within 20 days (excluding legal public holidays, Saturdays and Sundays) of the loan being paid in full.2
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What Planet Home Lending provides to the estate1
- Payoff statement
A payoff requested through the automated phone system at 866-882-8187 (after authentication, option 1 then option 2) is faxed within an hour, unless the loan conditions require further review.2
A written request by fax to 443-927-1245 or email to payoffs@planethomelending.com is completed within 2 business days, unless the loan conditions require further review. A statement projects the amount due up to 30 days ahead; request a new one if funds arrive later.2
What Planet Home Lending's agreement and guidance say2
- Who can get account information
Planet states that it does not discuss a loan with anyone other than the borrowers listed on it.3
Planet's Authorization Form adds an authorized party to the loan and must be signed by all mortgagors listed on the loan.1
- Fees
Planet's Fee Schedule 2026 lists an Assumption Fee of $0 - $2000 for the individual who assumes responsibility for an existing loan.2
Not in Planet Home Lending's published guidance3
- A procedure for reporting a death
- A claim form
- How long a claim takes
Sources3
Sources
Data sourced from Planet Home Lending primary sources (12 pages reviewed). How we research.
Planet Home Lending death claims support
Errors and Information Requests (Planet Home Lending, in writing)
Mailing address
Website
Estate planning articles
Learn how to protect your Planet Home Lending accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.
