What to do when a Petal account holder dies
Petal has changed ownershipAcquired, effective May 2024
Tilt acquired Petal in May 2024. Petal cards remain in use: WebBank issues the cards and Tilt Card, Inc. services the accounts.
Petal balances do not pass to anyone at death — they are settled. The executor reports the death to Petal, gets the date-of-death balance in writing, and resolves it through the estate's creditor process.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Petal.
Death claim process
To file a claim after an account holder's death, here is what Petal requires:
Filing a claim
Required Documents
- Death certificatePetal asks for a copy.
- Your full name, address, relationship to the member, and contact informationSent with the death certificate.
What happens to each kind of account1
- Credit card
Petal accounts carry no authorized users: the approved account holder is the only person authorized to use the card.1
Accounts handled elsewhere2
What Petal's agreement and guidance say1
- What it does when notified
Once Petal receives the death certificate and your information, it sends a confirmation of account closure and any next steps to the address you provided.3
Not in Petal's published guidance4
- How long a claim takes
- Whether the death certificate must be certified
- Which court appointment document it accepts
- Terms in its agreements for a customer's death
Petal can be reached by email at support@petalcard.com for questions throughout the claims process.
Sources
Data sourced from Petal primary sources (13 pages reviewed). How we research.
Petal death claims support
Mailing address
Website
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Digital Assets Recovery Letter
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Petition for Probate and Letters
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Notice to Creditors
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Affidavit of Heirship
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Small Estate Affidavit
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