What to do when a Pacific Enterprise account holder dies

Processing timelines at Pacific Enterprise: A POD or survivorship claim can usually be completed in a single branch visit once the certified death certificate is in hand. Accounts that need Letters Testamentary wait on the California probate court, which typically takes several weeks to issue Letters after the petition is filed. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Documentation required by Pacific Enterprise includes Certified copy of the death certificate, Government-issued photo ID for the beneficiary, surviving joint owner, trustee, or personal representative, and Letters Testamentary or Letters of Administration (individual account with no POD or joint owner), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.

Pacific Enterprise's United Business Bank - Irvine Branch (no separate estate or claims department; deceased-account matters are handled by the servicing branch) can be reached by phone at 949.623.7600 for questions throughout the claims process.

Multiple Pacific Enterprise accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the United Business Bank - Irvine Branch (no separate estate or claims department; deceased-account matters are handled by the servicing branch) to confirm what applies.