What to do when a OneAmerica Financial account holder dies
Contact OneAmerica Financial's Individual Policy Service Request (beneficiary, name, and address changes) — 7-step process, 7 required documents, and processing typically occurs within five business days after all requirements are received. oneamerica asks that the claim be filed as soon as a certified death certificate is issued and no later than one year from the date of death.
Individual Policy Service (routed by policy number prefix)
OneAmerica Financial Partners, Inc., One American Square, P.O. Box 368, Indianapolis, IN 46206-0368
Individual Policy Service Request (beneficiary, name, and address changes)
OneAmerica Financial Partners, Inc., One American Square, P.O. Box 368, Indianapolis, IN 46206-0368
Individual Claims Department (life insurance and annuities)
The Companies of OneAmerica Financial, ATTN: Individual Claims, P.O. Box 6008, Indianapolis, IN 46206-6008
A death claim on a OneAmerica Financial policy is filed through the Individual Claims Department (life insurance and annuities) (800-833-5569). Because insurance proceeds pass directly to named beneficiaries, this process is separate from probate. The required documentation and timeline vary by policy type.
OneAmerica Financial provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Death claim process
To file a claim after an account holder's death, here is what OneAmerica Financial requires:
Filing a claim
- Individual life insurance or an individual annuity bought through a financial professional: Individual Claims Department, 800-833-5569, Monday-Friday 8:00 AM - 5:00 PM ET. File at https://www.oneamerica.com/file-a-claim/life-insurance-and-annuities
- An Asset Care or Annuity Care (Care Solutions) asset-based long-term care policy: Long-Term Care Claims Department, 800-352-6608, Monday-Friday 8:00 AM - 5:00 PM ET. https://www.oneamerica.com/file-a-claim/long-term-care
- Life insurance through an employer group plan: group Life claims, 855-553-3522 (the employee-benefits claims page also lists 800-553-3522), lifeclaims.employeebenefits@oneamerica.com. https://www.oneamerica.com/file-a-claim/employee-benefits
- A 401(k), 403(b), or other workplace retirement plan that OneAmerica used to recordkeep: NOT OneAmerica any more. Voya Financial completed its acquisition of that business on January 2, 2025 — see https://www.voya.com/oneamerica-individuals
- Use the guided online claim at https://www.oneamerica.com/file-a-claim/life-insurance-and-annuities, or call 800-833-5569.
- OneAmerica requires a certified death certificate for the insured and a completed claim form FROM EACH BENEFICIARY — one packet per beneficiary, not one per policy.
- A DEFERRED ANNUITY claim also requires IRS Form W-4R (withholding election), because an annuity death benefit is ordinary income to the extent of the gain. A life insurance death benefit is generally income-tax-free. This is the single biggest difference between the two claims.
- Mail: The Companies of OneAmerica Financial, ATTN: Individual Claims, P.O. Box 6008, Indianapolis, IN 46206-6008
- Fax: 317-285-1344
- Email (unsecured): claims.ind@oneamerica.com. For anything with a Social Security number on it, use the secure portal at https://secure-oneamerica.com instead — OneAmerica states plainly that email to its oneamerica.com addresses is not secure.
- Per OneAmerica's Benefit Plus Account fact sheet (I-31481): if a settled claim produces proceeds of $50,000 OR MORE and the beneficiary does not OPT OUT on the claim form, the money is distributed through a Benefit Plus Account (BPA) — a book of drafts, not a check.
- A BPA is not a bank account. The fact sheet states the funds are held in the insurance company's GENERAL ACCOUNT, are NOT FDIC insured, and have only limited protection under the state life and health guaranty association.
- A BPA holder can write a single draft for the full proceeds plus interest, so the money is reachable — but you have to act. If there is no contact or transaction for nine months, an inactivity notice goes out; another three months later a second notice; and after that the account is closed and the treasury department of the accountholder's last known state is notified (escheat).
- The alternative settlement options a BPA holder can move into are the Fixed Period Annuity, the Certain and Life Annuity, the Life with Installment Refund Annuity, and Distribution Based on Life Expectancy (available only when the benefit is $25,000 or more).
- OneAmerica states on the Asset Care page that "any LTC benefits paid will reduce the cash value and death benefit of the policy." If the insured drew on the policy for care, the beneficiary receives the reduced remainder.
- The same is true of policy loans on any permanent policy: OneAmerica warns that loans and withdrawals reduce the death benefit.
- For Annuity Care, the death benefit is the remaining annuity account value after any care benefits paid — not the original single premium.
Required Documents
- Certified copy of the death certificate for the insured
- A completed claim form from EACH beneficiary (not one per policy)
- IRS Form W-4R withholding election, for a deferred annuity death claim
- The policy or contract number (and the issuing carrier — AUL, State Life, or Pioneer Mutual — as shown on the contract)
- Trust name, date of the trust agreement, and trustee identification, where a trust is the named beneficiary
- Letters Testamentary or Letters of Administration, where the estate is the beneficiary
- Employer-completed portion of the claim form, for a group life claim
Claims Contact
What to know at this institution
FOUR DESKS, NOT ONE. Individual life and annuity: 800-833-5569, fax 317-285-1344, claims.ind@oneamerica.com, ATTN: Individual Claims, P.O. Box 6008, Indianapolis, IN 46206-6008. Care Solutions long-term care (Asset Care, Annuity Care): 800-352-6608, fax 317-285-5239, longtermcareclaims.ind@oneamerica.com, P.O. Box 6008, Indianapolis, IN 46206-6008. Group life: 855-553-3522, fax 317-285-7663, lifeclaims.employeebenefits@oneamerica.com, One American Square, P.O. Box 368, Indianapolis, IN 46206-0368. Group disability: 855-517-6365, disability.claims@oneamerica.com. A former OneAmerica workplace retirement plan is Voya's now (acquisition completed January 2, 2025). Two OneAmerica-specific things an heir should know before signing anything: (1) a settled claim of $50,000 or more defaults into a Benefit Plus Account — an insurer-held draft account in OneAmerica's general account, not FDIC insured — unless the beneficiary opts out ON THE CLAIM FORM, and it escheats to the state if left untouched through two inactivity notices; (2) an asset-based long-term care policy pays a REDUCED death benefit, because "any LTC benefits paid will reduce the cash value and death benefit of the policy." An annuity death benefit is taxable as ordinary income to the extent of the gain and requires a W-4R; a life insurance death benefit generally is not.
Prepare your letter of instruction to OneAmerica Financial
OneAmerica Financial asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist OneAmerica Financial requires.
Build your letter of instructionExpected timelines at OneAmerica Financial: Processing typically occurs within five business days after all requirements are received. OneAmerica asks that the claim be filed as soon as a certified death certificate is issued and no later than one year from the date of death. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by OneAmerica Financial includes Certified copy of the death certificate for the insured, A completed claim form from EACH beneficiary (not one per policy), and IRS Form W-4R withholding election, for a deferred annuity death claim, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Probably not. Voya Financial announced on January 2, 2025 that it had COMPLETED its acquisition of OneAmerica Financial's full-service retirement plan business. A 401(k), 403(b), or 457 plan that OneAmerica used to recordkeep is now administered by Voya, and the beneficiary claim goes to Voya rather than to OneAmerica. Start at https://www.voya.com/oneamerica-individuals for the transition information. OneAmerica kept everything else and still handles those claims directly: individual life and annuity claims at 800-833-5569, Care Solutions long-term care claims at 800-352-6608, and employer group life claims at 855-553-3522. If you are not sure which bucket the account falls in, the plan statement will name the recordkeeper.
No. OneAmerica states it plainly on its own Asset Care page: "Any LTC benefits paid will reduce the cash value and death benefit of the policy." Asset Care and Annuity Care are asset-based long-term care products issued by The State Life Insurance Company — the same pot of money pays for care while the insured is alive and pays the beneficiary after death. Every dollar drawn for qualifying long-term care comes out of the death benefit. So a policy with a $300,000 face amount that funded two years of care pays the beneficiary the reduced remainder, not $300,000. For Annuity Care the death benefit is the remaining annuity account value, not the original single premium. Before you plan around a number, call the Long-Term Care Claims Department at 800-352-6608 (Monday-Friday 8:00 AM - 5:00 PM ET) with the policy number and ask for the CURRENT death benefit. Policy loans on any permanent OneAmerica policy reduce the death benefit the same way.
The Benefit Plus Account (BPA) is a retained-asset account, and it is the default. Per OneAmerica's own Benefit Plus Account fact sheet: if a settled claim produces proceeds of $50,000 or more and the beneficiary does not opt out ON THE CLAIM FORM, the funds are distributed through a BPA — you get a booklet of drafts rather than a check. The money is reachable (you can write a single draft for the full proceeds plus interest), but the fact sheet is explicit that the funds sit in the insurance company's general account, are NOT FDIC insured, carry only limited state guaranty-association protection, and earn interest at a rate OneAmerica sets with a minimum of zero percent. If nine months pass with no contact, an inactivity notice goes out; three months later a second notice; after that the account is closed and the treasury department of your last known state of residence is notified — the money escheats. Decide before you sign: if you want the proceeds paid out as a lump sum to your own bank, elect that on the claim form. Questions go to the Individual Claims Department at 800-833-5569.
No — and doing it can cost you the tax deferral. A OneAmerica life insurance policy (term, whole life, or VUL, all issued by American United Life) can be owned by an irrevocable life insurance trust so the death benefit sits outside the insured's taxable estate; if you transfer an existing policy in, the IRC Section 2035 three-year lookback applies, so a death within three years pulls the proceeds back into the estate. An ANNUITY is different. Under IRC Section 72(u), a deferred annuity contract owned by a non-natural person — which a trust generally is — loses its tax deferral, and the inside build-up becomes currently taxable. That covers the fixed annuity, the fixed indexed annuity, and Annuity Care. The correct move is to name the trust as the annuity's BENEFICIARY and leave ownership with the individual. To name a trust as beneficiary, use the Policy Service Request at https://www.oneamerica.com/policy-service-request, or call the policy-service line for your policy prefix (800-437-4692 for "10"/"0", 800-428-2316 for "5"/"L", 800-537-6442 otherwise). For an ownership transfer to an ILIT, the online request will not do it — call and ask for the ownership transfer paperwork. Neither OneAmerica nor its representatives give tax or legal advice; confirm the structure with an estate attorney.
Group life through an employer cannot be assigned to an irrevocable life insurance trust the way an individual policy can — the trust can only be a NAMED BENEFICIARY, on form G-13117, "Beneficiary Designation Under Group Life Insurance Policy" (https://www.employeebenefits.aul.com/wps/wcm/connect/74d7f760-6e87-4b99-b984-ff595446548a/G-13117.pdf?MOD=AJPERES). Three things on that form catch people out. First, it must be signed by a WITNESS who has no interest in the policy and is not a named beneficiary. Second, if you live in a community property state — the form itself lists AZ, CA, ID, LA, NM, NV, TX, WA and WI — your spouse must sign the consent block when they are not the primary beneficiary. Third, the form states that a collateral assignee (a bank or finance company), the employer, and a funeral home are all UNACCEPTABLE beneficiaries. Name the trust by its full name and the date of the trust agreement; OneAmerica's own sample wording is "John Doe Trust dated ______ . Payment to trustee shall discharge the company." Mail the form to AUL, One American Square, P.O. Box 6123, Indianapolis, IN 46206-6123, or fax it to 888-285-1565, and coordinate with your employer's HR team (800-553-5318). If a trust named as beneficiary has been revoked or never came into existence, the proceeds go to the next class of beneficiary or to your estate — which is how a death benefit ends up in probate.
OneAmerica Financial's Individual Claims Department (life insurance and annuities) can be reached by phone at 800-833-5569, email at claims.ind@oneamerica.com, and fax at 317-285-1344 for questions throughout the claims process.
Multiple OneAmerica Financial policies may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Individual Claims Department (life insurance and annuities) to confirm what applies.
Sources
Data sourced from OneAmerica Financial primary sources (19 pages reviewed). How we research.
Individual Policy Service (routed by policy number prefix)
OneAmerica Financial Partners, Inc., One American Square, P.O. Box 368, Indianapolis, IN 46206-0368
Individual Policy Service Request (beneficiary, name, and address changes)
OneAmerica Financial Partners, Inc., One American Square, P.O. Box 368, Indianapolis, IN 46206-0368
Individual Claims Department (life insurance and annuities)
The Companies of OneAmerica Financial, ATTN: Individual Claims, P.O. Box 6008, Indianapolis, IN 46206-6008
Estate planning articles
Learn how to protect your OneAmerica Financial accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
More tools for handling this estate
Calculators and checklists for executors and trustees.
How Much Does Probate Cost?
Estimate attorney fees, executor fees, court costs, and timeline for probating an estate in your state. See if the estate qualifies for simplified probate procedures.
How Much Can an Executor Charge?
Calculate how much an executor (personal representative) can charge for administering an estate. See if your state has statutory fees or uses reasonable compensation.
Who Inherits Without a Will?
Find out who inherits your estate and how much they get if you die without a will. Based on your state's intestate succession laws.
What's Fair Trustee Compensation?
Find out what's fair compensation for serving as trustee. Compare family, professional, and corporate trustee rates based on your situation.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax (12 states + DC), and inheritance tax (5 states) for an estate or trust.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need based on the assets and accounts you need to close. See state-specific ordering information.







