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Prepare the letter of instruction OneAmerica Financial requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
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Which institution holds the account, and the capacity you are writing in.
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Send it to OneAmerica Financial's estate/claims department: OneAmerica Financial Partners, P.O. Box 6008, Indianapolis, IN 46206-6008. You can reach the department at 1-800-833-5569.
OneAmerica Financial lists these among its required documents: Completed Life Insurance Claims Packet or Deferred Annuity Claims Packet (provided by OneAmerica after claim is reported); Beneficiary Claim Form (Form R-33492, included in claims packet); Certified death certificate; Original policy or contract (if available). The prepared letter includes an enclosure checklist drawn from OneAmerica Financial's recorded requirements.
Within 5 business days after all required documents are received. Death claims should be filed as soon as a certified death certificate is issued, but no later than one year from the date of death.
OneAmerica Financial provides its own letter-of-instruction/claim form. We prepare a transmittal cover letter and an enclosure checklist to accompany that form.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
