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What to do when a Nova 401(k) account holder dies

Report the death to Nova 401(k)'s Nova Distributions Department at 1-832-431-5916

What happens to Nova 401(k) retirement accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Nova 401(k)'s Nova Distributions Department (1-832-431-5916) to claim the funds.

To start a claim, contact Nova 401(k) by phone at 1-832-431-5916 or email documentation to distributions@nova401k.com. You will need the account holder's full name, account numbers, and the death certificate.

Death claim process

The death claim process at Nova 401(k) works as follows:

Filing a claim

1
Nova is the plan's third-party administrator. Under Nova's plan document, the plan administrator (the employer, unless it appointed someone else) directs payment of a deceased participant's vested accounts; a plan on another document follows that document.
2
Nova's participant distribution line explains what is needed to start a distribution request and follows up on a pending one: (832) 431-5916, distributions@nova401k.com, fax (713) 979-0508.
3
Nova asks that confidential or personally identifiable information not be sent by email.
4
Send the proof of death and the evidence of the right to payment that the plan administrator requires. The plan administrator's determination is conclusive.
5
Nova's distributions and loan department completes a compliance review of a distribution request before it is approved.

Required Documents

  • Proof of deathAs the plan administrator requires.
  • Evidence of the claimant's right to receive paymentAs the plan administrator requires.

What happens to each kind of account1

Employer retirement plan

The plan pays the beneficiary in the plan's records. With no valid designation it pays the surviving spouse, then issue per stirpes, then surviving parents in equal shares, then the estate, unless the adoption agreement sets a different order.1, 2

A beneficiary who survives the participant but dies before payment is paid through that beneficiary's own designated beneficiary or estate. A divorce decree revokes a designation of the former spouse unless the decree or a QDRO provides otherwise.1, 2

What Nova 401(k)'s agreement and guidance say1

How proceeds are paid

Subject to the adoption agreement, the plan document allows one lump-sum payment, partial withdrawals, monthly, quarterly, semi-annual or annual installments, or an annuity over the beneficiary's life expectancy.1, 2

A surviving spouse may elect a direct rollover. A non-spouse designated beneficiary may roll over only to an IRA set up to receive the distribution, and a trust beneficiary only if the trust qualifies as a designated beneficiary.1, 2

Not in Nova 401(k)'s published guidance1

  • A claim form

Sources2

Download instructions for the whole estate

Nova 401(k)'s Nova Distributions Department can be reached by phone at 1-832-431-5916, email at distributions@nova401k.com, and fax at 1-713-979-0508 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Nova 401(k) primary sources (17 pages reviewed). How we research.

Nova 401(k) death claims support

Nova Distributions Department (loans, distributions, withdrawals)

Verified Sep 2026

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