What to do when a NBH Bank account holder dies
Contact NBH Bank's Bank of Jackson Hole Trust (Trust & Wealth Management) — 7-step process, 6 required documents, and varies by account type and documentation. accounts with named pod beneficiaries or joint owners may be resolved within days. probated estates depend on court timelines in the applicable state.
NBH Bank Corporate
Phone303-892-8715
Mailing Address
7800 East Orchard Road, Suite 300, Greenwood Village, CO 80111
Community Banks of Colorado
Bank Midwest
Hillcrest Bank
Bank of Jackson Hole
WebsiteLearn more→
Bank of Jackson Hole Trust (Trust & Wealth Management)
WebsiteLearn more→
Customer Service / Death Claims (contact your local brand division)
Community Banks of Colorado
Bank Midwest
Hillcrest Bank
Bank of Jackson Hole
Bank of Jackson Hole Trust (Trust/Estate Administration)
Verified Apr 2026
When a NBH Bank account holder passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with NBH Bank's Bank of Jackson Hole Trust (Trust & Wealth Management) to access and distribute the funds.
Begin by calling NBH Bank. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.
Death claim process
The death claim process at NBH Bank works as follows:
Filing a claim
1
Contact the applicable NBH Bank brand division or visit a local banking center to notify the bank of the account holder's death
2
Provide initial documentation:
- Certified copy of the death certificate
- Your government-issued photo ID
- Your relationship to the deceased
- The deceased's account number or Social Security number
3
NBH Bank will verify your authority to receive account information
4
Follow the process based on account type:
- POD beneficiary accounts: the beneficiary presents the death certificate and ID to claim funds
- Joint accounts with right of survivorship: the surviving account holder retains ownership
- Accounts without beneficiaries or joint owners: the executor or administrator must provide Letters Testamentary or Letters of Administration from the probate court
- Trust-titled accounts: the successor trustee presents trust documentation and death certificate to gain account access
5
For specialized accounts, contact the appropriate department:
- Trust and wealth management accounts: contact Bank of Jackson Hole Trust
- Mortgage or home equity accounts: contact the mortgage servicing department
6
Complete any required distribution forms provided by NBH Bank
7
Funds are distributed after document verification and approval
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the claimant
- Proof of relationship to the deceased
- Letters Testamentary or Letters of Administration (if estate requires probate)
- Trust agreement or Certification of Trust (if account held in trust)
- Small Estate Affidavit (if applicable under state law)
NBH Bank operates across eight states, each with different small estate thresholds and probate requirements. Colorado allows small estate affidavits for estates valued at $80,000 or less (C.R.S. 15-12-1201). Kansas allows small estate affidavits for estates valued at $40,000 or less (K.S.A. 59-1507b). Wyoming allows affidavit transfers for estates under $200,000 (Wyo. Stat. 2-1-205). Contact the applicable brand division for guidance.
Expected timelines at NBH Bank: Varies by account type and documentation. Accounts with named POD beneficiaries or joint owners may be resolved within days. Probated estates depend on court timelines in the applicable state. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
NBH Bank requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the claimant, and Proof of relationship to the deceased, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Accounts without a named POD beneficiary and without a joint owner become part of the deceased's probate estate. The executor or administrator must obtain Letters Testamentary or Letters of Administration from the probate court and present those along with a certified death certificate to claim the funds. NBH Bank operates across eight states with different small estate thresholds: Colorado allows small estate affidavits for estates of $80,000 or less (C.R.S. 15-12-1201), Kansas for $40,000 or less (K.S.A. 59-1507b), and Wyoming for estates under $200,000 (Wyo. Stat. 2-1-205). Contact your local brand division for guidance on the rules in your state.
If the deceased held multiple NBH Bank accounts, each may require a separate claim or have different documentation requirements. The Bank of Jackson Hole Trust (Trust & Wealth Management) can confirm which accounts require individual attention and which can be processed together.
NBH Bank Corporate
Phone303-892-8715
Mailing Address
7800 East Orchard Road, Suite 300, Greenwood Village, CO 80111
Community Banks of Colorado
Bank Midwest
Hillcrest Bank
Bank of Jackson Hole
WebsiteLearn more→
Bank of Jackson Hole Trust (Trust & Wealth Management)
WebsiteLearn more→
Customer Service / Death Claims (contact your local brand division)
Community Banks of Colorado
Bank Midwest
Hillcrest Bank
Bank of Jackson Hole
Bank of Jackson Hole Trust (Trust/Estate Administration)
Verified Apr 2026
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