
Mid Atlantic Trust
Subsidiary of Ascensus, LLC (through Mid Atlantic Capital Group / AmericanTCS)
americancustody.comWhat to do when a Mid Atlantic Trust account holder dies
Report the death to Mid Atlantic Trust's MATC Cashiering at 1-800-693-7800
Mid Atlantic Trust is now part of AscensusAcquired
Mid Atlantic Trust Company does business as American Trust Custody, and American Trust Custody is now part of Ascensus: every page of americancustody.com carries the banner "Ascensus has completed its acquisition of American Trust Custody." The legal entity is unchanged — the South Dakota Division of Banking still lists Mid Atlantic Trust Company as a chartered public trust company (TC.056-2) on its September 2026 roster, and the phone numbers, email addresses, and Pittsburgh address below are the ones the company publishes today. Statements, checks, and 1099-R forms may carry either the Mid Atlantic Trust or the American Trust Custody name. The company website is americancustody.com; midatlantictrust.com no longer resolves and macg.com redirects there.
When an account holder at Mid Atlantic Trust passes away, the next step depends on how the retirement accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Mid Atlantic Trust's MATC Cashiering (1-412-391-7077) to access and distribute the funds.
Claims can be filed by phone (1-412-391-7077) or by emailing documentation to requests@macg.com. Before reaching out, gather the account holder's full name, account numbers, and the death certificate.
Death claim process
Follow these steps to file a death claim with Mid Atlantic Trust:
Filing a claim
- If you do not know who the TPA is, MATC says it can provide their contact information
- American Trust Custody is now part of Ascensus
Forms Mid Atlantic Trust issues1
- Request for Distribution form (sent with MATC's stale check letter)
Completed by the payee. Sent by the institution on request.1
What happens to each kind of account2
- Employer retirement plan
For an employer plan, MATC says the third-party administrator "initiated your original distribution" and that MATC "is the trustee/custodian for the plan and does not have participant level information." It can provide the administrator's contact information.1
A Form 1099-R from Mid Atlantic means a distribution or rollover was processed for that person in the previous tax year.1
MATC provides participant distribution and paying agent services for plans in custody with it or held elsewhere, including Form 1099-R production and daily updates of uncashed checks.2
- IRA
MATC's FAQ says that when a plan "is determined to be abandoned all participants or beneficiaries in that plan must be notified of their options." Funds not withdrawn within 30 days of the letter "will be rolled over into an IRA for your benefit until you claim them."1
A Form 5498 from Mid Atlantic Trust Company means an IRA was open for that person's benefit in the previous tax year.1
When it terminates an abandoned plan, MATC searches for any lost participants or beneficiaries, creates IRAs for lost participants, and continues periodic searches for lost participants with required annual mailings.3
What Mid Atlantic Trust's agreement and guidance say2
- Dormant and unclaimed accounts
For an uncashed check, MATC runs an address search and writes asking the payee to complete a form directing a stop and reissue of the check. It charges a $35 fee from the check proceeds when it reissues, and allows 90 days before moving the check forward in its process.1
After the outreach, checks that are still stale are rolled over to an IRA on MATC's platform if eligible. Ineligible checks stay in the stale check process until they are escheated to the state they were mailed to.1
- How proceeds are paid
Once MATC receives a completed Request for Distribution form, its normal processing time is 2-3 business days. The reissued check is mailed standard USPS and takes another 3-5 business days to arrive.1
Not in Mid Atlantic Trust's published guidance5
- A procedure for reporting a death
- A list of required documents
- Whether the death certificate must be certified
- A fax number for claim documents
- An online way to report a death
Mid Atlantic Trust's MATC Cashiering can be reached by phone at 1-800-693-7800 and email at requests@macg.com for questions throughout the claims process.
Sources
Data sourced from Mid Atlantic Trust primary sources (15 pages reviewed). How we research.
Mid Atlantic Trust death claims support
MATC Cashiering
Phone
Toll-free
IRA Services
Website
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