Contact Mid Atlantic Trust's IRA Services (Auto Rollover and Missing Participant IRAs) — 7-step process, 7 required documents, and once mid atlantic trust has a completed request for distribution form, its stated processing time is 2-3 business days, and checks mailed standard usps take a further 3-5 business days to arrive. that clock only starts after the plan's recordkeeper or tpa has settled who the beneficiary is and authorized the distribution — which is the part that actually takes time, and which matc has no control over.
Brand change
Mid Atlantic Trust Company now does business as American Trust Custody. Same legal entity, same South Dakota trust charter, same contacts — statements, checks, and 1099-R forms may carry either name. The company website is americancustody.com; midatlantictrust.com no longer resolves and macg.com redirects there.
The procedures below reflect Mid Atlantic Trust's accounts. Account servicing may transfer as the change takes effect.
MATC Cashiering and Customer Service
Mid Atlantic Trust Company (American Trust Custody), 1251 Waterfront Place, Pittsburgh, PA 15222
IRA Services (Auto Rollover and Missing Participant IRAs)
Mid Atlantic Trust Company (American Trust Custody), 1251 Waterfront Place, Pittsburgh, PA 15222
MATC Cashiering — Distribution and Check Reissue
Mid Atlantic Trust Company (American Trust Custody), 1251 Waterfront Place, Pittsburgh, PA 15222 — completed forms are returned to the address printed on the form; MATC names email to requests@macg.com as the preferred channel. There are no branches.
When a Mid Atlantic Trust account holder passes away, the next step depends on how the retirement accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Mid Atlantic Trust's IRA Services (Auto Rollover and Missing Participant IRAs) (412-391-7077) to access and distribute the funds.
Mid Atlantic Trust offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.
Follow these steps to file a death claim with Mid Atlantic Trust:
Mid Atlantic Trust is an institutional custodian, not a bank, and the single most useful fact for a survivor is MATC's own sentence: "MATC is the custodian and does not have any participant level information." It has no branches, no balances, and no beneficiary designations for employer plans. What it does have is the money and the check-writing function, which produces the three situations survivors actually hit. FIRST, THE UNCASHED CHECK. MATC runs a stale-check outreach process: it searches for the address and writes asking for a completed Request for Distribution form, charges a $35 fee out of the check proceeds to stop-pay and reissue, and allows 90 days. If the form never comes back, a still-stale check is rolled into an IRA on the MATC platform if it is eligible, and if it is not eligible it stays in the stale-check process until it is escheated to the state the check was mailed to — after which the heirs claim it from that state's unclaimed property office, not from MATC. SECOND, THE ACCOUNT NOBODY KNEW ABOUT. MATC is a Department of Labor-appointed Qualified Termination Administrator: when a plan is abandoned or terminated it notifies participants, gives them 30 days to take a distribution, and rolls anyone who does not respond into an Auto Rollover IRA held in their name "until you claim them." It then runs periodic searches for lost participants AND lost beneficiaries, which is why mail from Mid Atlantic Trust sometimes arrives for someone who died years ago. If you find that letter, call IRA Services at (888) 461-2224 or autorollover@macg.com with the plan name, the decedent's name, and the last four digits of their Social Security number. THIRD, THE TRUST OR ESTATE CLAIM. MATC's USA PATRIOT Act customer identification notice says a trust or other legal entity may have to produce its principal place of business, EIN, certified formation documents, or trust agreement, and that the account may be restricted or closed if MATC cannot verify them — so a trustee should assemble the trust document and EIN before filing, not after. Submission is by email to requests@macg.com (MATC's stated preferred channel) or by mail to the address printed on the form; there is no claims portal and no office to visit.
Mid Atlantic Trust asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Mid Atlantic Trust requires.
Build your letter of instructionProcessing timelines at Mid Atlantic Trust: Once Mid Atlantic Trust has a completed Request for Distribution form, its stated processing time is 2-3 business days, and checks mailed standard USPS take a further 3-5 business days to arrive. That clock only starts after the plan's recordkeeper or TPA has settled who the beneficiary is and authorized the distribution — which is the part that actually takes time, and which MATC has no control over. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Documentation required by Mid Atlantic Trust includes Completed Request for Distribution form, Certified copy of the death certificate, and Government-issued photo ID for the claiming beneficiary, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Someone else. For an employer-sponsored plan, Mid Atlantic Trust is only the custodian of the assets. It does not maintain participant-level records, so the beneficiary designation, the balance, and the claim forms all live with the plan's RECORDKEEPER or third-party administrator. Start with the decedent's former employer's HR department, or call MATC Cashiering at (800) 693-7800 and ask them to identify the administrator for you. The TPA settles who the beneficiary is and authorizes the distribution; MATC then cuts the check. MATC's own part of the timeline is short and published — 2-3 business days to process a completed Request for Distribution form, plus 3-5 business days for standard USPS delivery of the check. There is no branch to visit and no claims portal: completed forms are emailed to requests@macg.com (MATC's stated preferred channel) or mailed to the address printed on the form. The exception is an IRA that MATC holds directly, which it does claim itself, through IRA Services at (888) 461-2224.
Probably, but it is on a clock. Mid Atlantic Trust runs a stale-check outreach process: it searches for a current address and writes asking for a completed Request for Distribution form directing a stop-payment and reissue, and it allows 90 days for that process. A $35 fee is taken out of the check proceeds to cover the stop-payment on the original check and the issuance of the new one. If the form never comes back, MATC rolls the still-stale check into an IRA on its own platform where the funds are eligible for that; where they are not eligible, the check stays in the stale-check process until the money is escheated to the state the check was mailed to — and at that point the heirs claim it from that state's unclaimed property office rather than from Mid Atlantic Trust. Do not deposit a check payable to a decedent. Call MATC Cashiering at (800) 693-7800 or email requests@macg.com, complete the Request for Distribution form with the CLAIMANT's current information, and enclose the death certificate and (if the estate is entitled to the funds) certified Letters. Reissued checks take 2-3 business days to process and 3-5 business days to arrive.
It is money the decedent never claimed. Mid Atlantic Trust is appointed by the Department of Labor as a Qualified Termination Administrator, which lets it wind up retirement plans whose employer went out of business or stopped supporting the plan. When a plan is terminated or deemed abandoned, MATC notifies every participant, gives them 30 days to withdraw or roll over their funds, and — for anyone who does not respond — opens an Auto Rollover IRA in that person's name and holds the balance "until you claim them." This preserves the tax-deferred status and avoids an early-withdrawal penalty. Because the account is opened BY the plan rather than by the account holder, the decedent often never named a beneficiary and may never have known it existed. MATC also runs periodic searches for lost participants and lost BENEFICIARIES, which is why its mail sometimes reaches a family years after the death. Call MATC IRA Services at (888) 461-2224 or email autorollover@macg.com with the name of the plan, the decedent's full name, and the last four digits of their Social Security number, and ask both whether an IRA exists and whether any beneficiary is on file.
Yes to the designation, with a caveat about the paperwork. No retirement account — a 401(k), a 403(b), or an IRA — can ever be RETITLED into a revocable living trust; a trust can only be the beneficiary. For an employer plan, that designation is filed with the plan's recordkeeper or TPA, not with Mid Atlantic Trust, and the plan document may require a spouse to consent in writing first. For an IRA held at MATC, request the beneficiary designation form from IRA Services at (888) 461-2224 or autorollover@macg.com. Either way the form needs the trust's exact legal name, the date it was established, its EIN, and the trustee. The MATC-specific catch is at claim time: its USA PATRIOT Act customer identification notice states that a trust or other legal entity may be required to produce its principal place of business, EIN, and trust agreement, and that the account "may be restricted or closed if we cannot obtain and verify this information." A trustee should therefore have the complete trust document and the EIN in hand before filing, not after. Note also that a trust failing the IRS look-through requirements is treated as a non-person beneficiary, which generally shortens the payout period. Mid Atlantic Trust does not give legal or tax advice. Consult a licensed attorney for legal questions about naming a trust as beneficiary of a retirement account.
Mid Atlantic Trust's MATC Cashiering — Distribution and Check Reissue can be reached by phone at 1-800-693-7800 and email at requests@macg.com for questions throughout the claims process.
If the deceased held multiple Mid Atlantic Trust retirement accounts, each may require a separate claim or have different documentation requirements. The IRA Services (Auto Rollover and Missing Participant IRAs) can confirm which accounts require individual attention and which can be processed together.
Data sourced from Mid Atlantic Trust primary sources (15 pages reviewed). How we research.
MATC Cashiering and Customer Service
Mid Atlantic Trust Company (American Trust Custody), 1251 Waterfront Place, Pittsburgh, PA 15222
IRA Services (Auto Rollover and Missing Participant IRAs)
Mid Atlantic Trust Company (American Trust Custody), 1251 Waterfront Place, Pittsburgh, PA 15222
MATC Cashiering — Distribution and Check Reissue
Mid Atlantic Trust Company (American Trust Custody), 1251 Waterfront Place, Pittsburgh, PA 15222 — completed forms are returned to the address printed on the form; MATC names email to requests@macg.com as the preferred channel. There are no branches.
Learn how to protect your Mid Atlantic Trust accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Mid Atlantic Trust accounts and other assets with trusts, beneficiary designations, and estate planning documents.
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