Janney logo

Janney

Subsidiary of June Purchaser LLC (investment vehicle ultimately controlled by Kohlberg Kravis Roberts & Co. L.P.)

janney.com

What to do when a Janney account holder dies

Report the death to Janney at 1-800-526-6397

After an account holder at Janney dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Janney at 1-800-526-6397 with the proper legal authority documents.

Death claim process

The death claim process at Janney works as follows:

Filing a claim

1
Report the death to the deceased person's Janney Financial Advisor or local Janney branch office. Janney's Contact Us page lists a death in the family among the life events that go to the Financial Advisor.
2
If the advisor is unknown, call Janney at (800) 526-6397 or the Philadelphia home office at (215) 665-6000.
3
Send the documents to the Janney branch or to the home office, Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103.
4
TOD beneficiaries give Janney their instructions within 180 days of the date its notice was mailed. A beneficiary who does not forfeits the share to the account owner's estate.
5
Report a Janney Advantage debit card lost or cancelled on 1-877-859-1684.

Required Documents

  • Death certificateA certified copy.
  • Government-issued ID for the executor, trustee or claimant
  • Federal, state or local inheritance or tax waiver, where the deceased person's state requires oneJanney's TOD terms make it a precondition to re-registering the account.
  • Letters Testamentary or Letters of Administration, if the estate goes through probate
  • Copy of the will or trust document, if applicable
  • Trust agreement or Certificate of Trust, and the trust's tax identification number, if assets transfer to a trust
  • Custodial or guardianship documentation, if a beneficiary is a minor or an incapacitated adult
  • Any further documents Janney requires, such as a Margin Agreement, before Janney distributes anythingJanney's TOD terms reserve the right to require a beneficiary or their legal representative to sign a Margin Agreement.

Forms Janney issues1

IRA withdrawal request form

Completed by the beneficiary. Sent by the institution on request.1

What happens to each kind of account2

Payable-on-death account

Janney re-registers TOD-eligible assets into new accounts for each beneficiary once it has the documents it requires. They pass to the estate instead if no beneficiary survives, no contingent or per stirpes beneficiary was named, or every beneficiary disclaims.2

Assets that are not TOD-eligible (annuities, life insurance, precious metals, futures, options, commodities, limited partnership and business interests) go to the estate and are left out of the beneficiaries' percentage split.2

Janney's TOD terms give it no duty to identify, locate or notify beneficiaries.3

IRA

IRA and other retirement account claims run through the custodian, Janney Trust Co, on the beneficiary designation on file. Every withdrawal request must be in writing on the custodian's form and state the reason and the distribution method requested.1

State requirements Janney statesPennsylvania

Pennsylvania

For a Pennsylvania resident who has died, Janney's TOD terms say it must notify the Pennsylvania Secretary of Revenue within ten days of a transfer of securities, on Form "REV-516".3

Accounts handled elsewhere1

Elan Financial Services

Janney credit cards, as issuer; a card balance is settled with Elan, not Janney2

What Janney's agreement and guidance say6

Telling the institution

Janney's TOD terms treat the death certificate as the "Death Notice". Until Janney has credible information of the death, it has no duty to determine whether the owner is still alive and disclaims liability for losses in the account in the meantime.3

Debts owed to the institution

A debit balance is settled first. Janney may liquidate TOD account assets at its discretion to satisfy a debit, and to collect unpaid fees, before distributing anything to beneficiaries.2

How proceeds are paid

If an account cannot be split in kind on the beneficiary percentages, Janney follows the unanimous written instruction of all beneficiaries on fractional shares. Without it, Janney sells shares at a time of its choosing to pay cash and disclaims responsibility for market movement on the sale.2

Janney is not responsible to a beneficiary for dividends, interest or other distributions paid after the death but before the security is presented in proper form for transfer.3

Payment to a minor or incapacitated beneficiary

A minor or incapacitated beneficiary's share is transferred to a custodial, fiduciary or guardianship account, registered under the Pennsylvania Uniform Transfers to Minors Act unless the application names another state. Janney has no duty to appoint a custodian for a minor.3

Disputes between claimants

If Janney receives claims that conflict with the beneficiary designation, including one from the estate's personal representative, it may withhold the transfer until the property rights are decided in court. The estate agrees to indemnify Janney either way.3

On an IRA, the custodian may withhold payment, ask a court to decide who should receive the account, and charge the account for the cost of that determination.1

Fees

Janney charges $125.00 for a full outgoing account transfer and $15.00 for a partial one. Its $200.00 annual Household Service Fee places estate accounts in Category 3 of its assessment hierarchy.4

Not in Janney's published guidance4

  • A department for deceased-customer accounts
  • A fax number for claim documents
  • An email address for claim documents
  • A claim form

Sources4

Download instructions for the whole estate

Janney can be reached by phone at 1-800-526-6397 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Janney primary sources (22 pages reviewed). How we research.

Janney death claims support

Philadelphia main office

Janney Advantage debit card

Mailing address

Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103
Verified Sep 2026

Estate planning articles

Learn how to protect your Janney accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Forms for Settling an Estate

Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.

Free

Digital Assets Recovery Letter

Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.

Get Started
Free

Petition for Probate and Letters

Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.

Get Started
Free

Notice to Creditors

Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.

Get Started
Free

Renunciation of Executor

Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.

Get Started
Free

Affidavit of Heirship

Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.

Get Started
Free

Small Estate Affidavit

Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.

Get Started
Free

Estate Inventory

Prepare the probate inventory of estate property — every asset at its date-of-death value, composed to your state's statute, with the state's filing or delivery instructions.

Get Started
Free

Estate Closing

Prepare the paperwork that closes the estate — the state's closing statement, petition for discharge, or final account, with the state's closing instructions and the optional federal forms.

Get Started

All forms

Tools for Settling an Estate

Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.

How Many Death Certificates Do I Need?

Calculate how many certified death certificates you need and see ordering info for your state.

Use Calculator

Do I Need Probate?

Find out if an estate needs probate or qualifies for simplified procedures.

Check Now

Do I Have to File Tax Returns for Someone Who Died?

Find out which tax returns need to be filed after someone dies and whether tax clearance is required.

Check Requirements

How Do I Settle an Estate?

Personalized plan for settling an estate after someone passes away.

Get Plan

What Do I Do When Someone Dies?

A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.

Get the Checklist

How Much Are Estate & Inheritance Taxes?

Calculate federal estate tax, state estate tax, and inheritance tax for an estate.

Use Calculator

What Taxes Apply to My Inheritance?

Inheritance tax by state, federal tax on inheritance, and timeline estimates for receiving money, property, or retirement assets.

Learn More

How Does Step-Up in Basis Work?

Calculate the new cost basis on inherited assets under IRC § 1014 and project capital gains tax savings.

Use Calculator

All tools