What to do when a Janney account holder dies
Contact Janney's Estate Planning and Trust Services (via Financial Advisor) — 8-step process, 8 required documents, and varies by complexity. tod re-registration can run days to weeks once janney has the death certificate and any required tax waivers. probate estates take months. a beneficiary who does not respond within 180 days of janney's mailed notice loses the share to the estate.
Janney Montgomery Scott — Corporate Headquarters
Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103
Estate Planning and Trust Services (via Financial Advisor)
Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103
Handled by the decedent's Financial Advisor or local branch office; TOD re-registrations are accepted only at the Philadelphia main office
Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103
After an account holder at Janney dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Janney's Handled by the decedent's Financial Advisor or local branch office; TOD re-registrations are accepted only at the Philadelphia main office at 1-800-526-6397 with the proper legal authority documents.
Death claims at Janney can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Death claim process
The death claim process at Janney works as follows:
Filing a claim
- Contact the decedent's Janney financial advisor or local Janney branch office
- If the advisor is unknown, call Janney at (800) 526-6397 or the Philadelphia home office at (215) 665-6000
- Janney's TOD terms treat the death certificate as the "Death Notice"; until Janney has credible information of the death it has no duty to determine whether the owner is still alive, and it disclaims liability for losses in the account in the meantime — so notify promptly
- Obtain certified death certificates (multiple copies recommended)
- Locate all relevant estate planning documents (will, trust, beneficiary designations)
- Obtain any federal, state, or local inheritance or tax waiver the decedent's state requires — Janney names this as a precondition to re-registering the account
- TOD accounts: Janney re-registers the TOD-eligible assets into new accounts opened for each beneficiary once it has the death certificate, any required inheritance or tax waivers, and any additional documents it requires
- Assets that are NOT TOD-eligible (annuities, life insurance, precious metals, futures, options, commodities, limited partnership and business interests) are re-registered to the ESTATE even though the account carried a TOD — and their value is excluded from the percentage split among beneficiaries
- Probate accounts: submit Letters Testamentary or Letters of Administration from the court
- Establish an estate account at Janney if needed for administration
Required Documents
- Certified death certificate (multiple copies)
- Government-issued ID for the executor, trustee, or claimant
- Federal, state, or local inheritance or tax waiver where required (a precondition to re-registration under Janney's TOD terms)
- Letters Testamentary or Letters of Administration (if going through probate)
- Copy of the will or trust document (if applicable)
- Trust tax identification number (TIN) if assets transfer to a trust
- Custodial or guardianship documentation if a beneficiary is a minor or an incapacitated adult
- Any further documents Janney requires at its discretion before distributing — its TOD terms specifically reserve the right to require a beneficiary or their legal representative to execute a Margin Agreement
What to know at this institution
Everything estate-related at Janney runs through the decedent's financial advisor or local branch — Janney publishes no dedicated estate services hotline, fax, or email. The firm's TOD Terms and Conditions carry the operative rules, and several of them surprise families: Janney has NO duty to identify, locate, or notify beneficiaries, or to appoint a custodian for a minor; if it receives claims that conflict with the beneficiary designation (including a claim from the estate's personal representative) it may withhold the transfer until the property rights are adjudicated, with the estate agreeing to indemnify it either way; and for a Pennsylvania resident decedent it must notify the PA Secretary of Revenue within ten days of a transfer of securities on Form REV-516, under 20 Pa. C.S.A. Section 6411. Outgoing transfers are not free: Janney's Schedule of Account Service Charges (effective June 1, 2025) lists $125.00 for a full outgoing account transfer and $15.00 for a partial one.
Prepare your letter of instruction to Janney
Janney accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Janney's verified claims department, with the documents it requires enclosed.
Build your letter of instructionProcessing timelines at Janney: Varies by complexity. TOD re-registration can run days to weeks once Janney has the death certificate and any required tax waivers. Probate estates take months. A beneficiary who does not respond within 180 days of Janney's mailed notice loses the share to the estate. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Janney requires several documents to process a claim, including Certified death certificate (multiple copies), Government-issued ID for the executor, trustee, or claimant, and Federal, state, or local inheritance or tax waiver where required (a precondition to re-registration under Janney's TOD terms), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Fewer than most families expect. Janney's TOD Terms and Conditions register only assets it holds in street name, and they list the TOD-eligible categories: cash, money market funds, listed and OTC stocks, publicly traded bonds, mutual funds held by Janney (or held at the fund company with Janney as record owner on the transfer agent's ledger), unit trusts, certificates of deposit, and collateralized mortgages. Expressly NOT eligible: annuities, life insurance, precious metals, futures, options, commodities, and limited partnership or business interests. Anything ineligible — including something bought after the TOD was set up — is re-registered to the ESTATE at death, and its value is excluded when Janney calculates each beneficiary's percentage. An account with a TOD on file can therefore still send part of itself through probate.
Janney pays that share to the estate. Its TOD Terms and Conditions say that if Janney cannot readily determine who the beneficiaries are, or if it does not receive instructions from a beneficiary within 180 days of the date its notice was mailed, that beneficiary's share goes to the account owner's estate and passes under the will or intestacy law. Janney also expressly disclaims any duty to identify, locate, or notify a beneficiary — the notice it may send is optional ("Janney may, but is not obligated to"). And if it receives claims conflicting with the beneficiary designation, including one from the estate's personal representative, it can withhold the transfer until the property rights are adjudicated. Keep beneficiary addresses current with the advisor.
Janney registers TOD accounts under Title 20, Chapter 64 of the Pennsylvania Probate, Estates and Fiduciaries Code, and the terms are governed by Pennsylvania law regardless of where the account owner lives. If the owner dies domiciled in a state (or country) that does not recognize TOD registration, Janney says it will still distribute the TOD-eligible assets per the beneficiary designation, under Pennsylvania law, and disclaims liability to the estate or the beneficiaries. Separately, for a Pennsylvania resident decedent, 20 Pa. C.S.A. Section 6411 requires Janney to notify the PA Secretary of Revenue within ten days of transferring the securities, on Form REV-516 — which is how the inheritance tax follows the account.
Only the account owner, signing in an individual capacity. Janney's TOD terms bar an attorney-in-fact, guardian, conservator, or other representative from creating or revoking a TOD account or changing its beneficiaries, unless the owner authorized the attorney-in-fact to do so in Section 3 of the TOD application itself. A TOD account may be owned only by individual natural persons — never by a trust, corporation, or partnership — and joint owners must hold with right of survivorship or as survivorship community property, not as tenants in common; on a joint account, every owner must consent in writing to a beneficiary change. A will cannot touch it: Janney states that modifications or revocations made through testamentary instruments are ineffective. Divorce does not revoke it either — the ex-spouse remains the beneficiary until a new TOD application or written cancellation reaches Janney. The registration itself is not effective until the Philadelphia main office accepts it, at which point it relates back to the date it was signed.
Janney's Handled by the decedent's Financial Advisor or local branch office; TOD re-registrations are accepted only at the Philadelphia main office can be reached by phone at 1-800-526-6397 for questions throughout the claims process.
Multiple Janney investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Handled by the decedent's Financial Advisor or local branch office; TOD re-registrations are accepted only at the Philadelphia main office to confirm what applies.
Sources
Data sourced from Janney primary sources (19 pages reviewed). How we research.
Janney Montgomery Scott — Corporate Headquarters
Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103
Estate Planning and Trust Services (via Financial Advisor)
Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103
Handled by the decedent's Financial Advisor or local branch office; TOD re-registrations are accepted only at the Philadelphia main office
Janney Montgomery Scott LLC, 1717 Arch Street, Philadelphia, PA 19103
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