What to do when a HomeStreet account holder dies
Contact HomeStreet's Mechanics Bank Wealth Management - Trust and Estate Services (trustee, executor / co-executor, agency; Delaware trust services) — 9-step process, 8 required documents, and a clean p.o.d., totten trust, or joint-survivor claim is generally settled once the certified death certificate and id are presented, typically within 5-10 business days. estate claims track the court: washington letters take several weeks, while the rcw 11.62.010 small estate affidavit needs no court appointment but does require the 40-day wait and the 10-day notice to other successors. a contested claim can be frozen pending proof satisfactory to the bank.
Brand change
HomeStreet Bank merged into Mechanics Bank on September 2, 2025. Deposit accounts and online banking converted to Mechanics Bank systems on March 23, 2026 (account numbers unchanged; new routing number 121102036), and legacy HomeStreet mortgage servicing moved to the Mechanics Bank Check My Loan platform in mid-2026 with reissued loan numbers. homestreet.com redirects to mechanicsbank.com. Former HomeStreet client support: 800-719-8080. Mechanics Bank Customer Care: 800-797-6324. Mortgage servicing: 800-237-3194. Effective September 2025.
HomeStreet is now part of Mechanics Bank. The procedures below reflect HomeStreet's accounts during the transition. View the Mechanics Bank estate planning page.
HomeStreet
Subsidiary of Mechanics Bancorp (HomeStreet Bank merged into Mechanics Bank, 2025-09-02)
homestreet.com→Mechanics Bank Customer Care (former HomeStreet client support: 800-719-8080)
Mechanics Bank, PO Box 8070, Walnut Creek, CA 94596
Mechanics Bank Wealth Management - Trust and Estate Services (trustee, executor / co-executor, agency; Delaware trust services)
Mechanics Bank, PO Box 8070, Walnut Creek, CA 94596
Mechanics Bank Customer Care (deposit death claims, completed at a banking center or by mail; mortgage death claims go to Loan Servicing at 800-237-3194)
Mechanics Bank, PO Box 8070, Walnut Creek, CA 94596
What happens to HomeStreet accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with HomeStreet's Mechanics Bank Customer Care (deposit death claims, completed at a banking center or by mail; mortgage death claims go to Loan Servicing at 800-237-3194) (800-797-6324) to claim the funds.
Death claims at HomeStreet can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Deposit, investment & retirement accounts
The death claim process at HomeStreet works as follows:
Filing a claim
- P.O.D. or Totten Trust account: the surviving named beneficiaries take automatically, in equal shares unless the bank's records say otherwise; present the death certificate and your ID
- Joint Tenancy: the deceased owner's share passes automatically to the surviving owner(s) unless there is clear and convincing evidence of a different intent on the signature card
- Tenancy in Common: the deceased owner's share goes to that owner's estate or legal representative -- the co-owner does not inherit it
- Community Property account (WA / CA / registered domestic partners): ownership is determined by community property law and MAY BE AFFECTED BY THE WILL, per the agreement itself
- Trust account: the successor trustee presents the death certificate, the trust instrument or Certification of Trust, and their own ID
- No beneficiary and no survivor: the personal representative presents Letters Testamentary or Letters of Administration
- Washington small estate affidavit (RCW 11.62.010): available where the value of the estate subject to probate -- excluding the surviving spouse's or domestic partner's community property interest, less liens and encumbrances -- does not exceed $100,000, at least 40 days have passed since the death, and the claiming successor has given written notice of the claim to all other successors with at least 10 days elapsed since that notice. No court appointment is needed; the affidavit is presented directly to the bank
- Community property: only the decedent's one-half interest in community property is in the estate. The surviving spouse already owns the other half -- which is why the $100,000 test is measured excluding the survivor's community interest, and why a Washington community property agreement can move the whole account to the survivor without probate
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the claimant (beneficiary, surviving owner, successor trustee, or personal representative)
- Account numbers for the decedent's accounts, if known (they did not change in the merger conversion)
- Letters Testamentary or Letters of Administration, where the account passes through the estate
- Washington small estate affidavit under RCW 11.62.010, where the estate qualifies ($100,000 limit excluding the surviving spouse's community property interest, 40 days elapsed, 10-day written notice to other successors) -- or the equivalent affidavit under California, Oregon, or Hawaii law
- Trust instrument or Certification of Trust, plus successor trustee ID, for a trust-titled account
- IRA beneficiary claim and distribution election forms, for an IRA CD
- The most recent mortgage statement, if a legacy HomeStreet mortgage is involved (to get the post-conversion loan number)
Claims Contact
What to know at this institution
Former HomeStreet deposit accounts are now governed by the Mechanics Bank Personal Account Agreement (March 23, 2026 edition), and its "Death or Incapacity" clause is the controlling text: immediate notice is required; the bank may freeze, offset, refuse, and reverse deposits and transactions payable to the deceased (which is why post-death Social Security and pension credits get clawed back); it may keep paying checks drawn on the account for ten days after the date of death; joint tenancy passes to the survivor absent clear and convincing evidence of a different intent on the signature card; and it may freeze all or part of an account pending proof of a claimant's right. THREE SEPARATE DESKS: deposits 800-797-6324, former HomeStreet client support 800-719-8080, mortgage servicing 800-237-3194 (loanservice@mechanicsbank.com). Because two of the four states are community property states (WA, CA), the decedent's estate normally holds only a one-half interest in community accounts. Hawaii is a separate-property state but has adopted the Uniform Disposition of Community Property Rights at Death Act (HRS ch. 510), which preserves the community character of assets a couple brought from a community property state. Mechanics Bank Wealth Management (925-482-8060, wealth@mechanicsbank.com) serves as trustee, executor or co-executor, and agent for estates and trusts it administers.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
- Correspondence, payoffs, notices of error, and information requests: Mechanics Bank, Attn: Loan Servicing, 33405 8th Ave South, Suite 100, Federal Way, WA 98003
- Payments only: Mechanics Bank, PO Box 34610, Seattle, WA 98124-1610
- Proof of ownership interest: probated will, Letters Testamentary or of Administration, a recorded deed, a community property agreement or survivorship affidavit (WA), or the trust instrument if the home was held in a revocable trust
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- The current (post-conversion) loan number, from a statement dated after May 2026 or from the Check My Loan portal
- Completed Successor in Interest package (from mortgage servicing)
- Proof of ownership interest in the property: probated will, Letters Testamentary or of Administration, recorded deed, community property agreement or survivorship affidavit, or trust instrument
- Marriage certificate (if surviving spouse)
Claims Contact
Phone: 800-237-3194
Email: loanservice@mechanicsbank.com
Fax: 206-903-3094
Online Portal →Mechanics Bank, Attn: Loan Servicing, 33405 8th Ave South, Suite 100, Federal Way, WA 98003
What to know at this institution
Do not use the deposit Customer Care number (800-797-6324) or the former HomeStreet client line (800-719-8080) for a mortgage death claim -- mortgage servicing is 800-237-3194. The 206-903-3094 line is the 24/7 payoff-request autofax. Garn-St. Germain (12 U.S.C. 1701j-3) bars a due-on-sale call for a transfer to a relative on death, to a spouse or child, to a surviving joint tenant, or into the borrower's revocable trust.
Prepare your letter of instruction to HomeStreet
HomeStreet accepts a claimant-drafted letter of instruction. We draft it for you — addressed to HomeStreet's verified claims department, with the documents it requires enclosed.
Build your letter of instructionHow long the process takes at HomeStreet: A clean P.O.D., Totten Trust, or joint-survivor claim is generally settled once the certified death certificate and ID are presented, typically within 5-10 business days. Estate claims track the court: Washington Letters take several weeks, while the RCW 11.62.010 small estate affidavit needs no court appointment but does require the 40-day wait and the 10-day notice to other successors. A contested claim can be frozen pending proof satisfactory to the bank. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
HomeStreet requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the claimant (beneficiary, surviving owner, successor trustee, or personal representative), and Account numbers for the decedent's accounts, if known (they did not change in the merger conversion), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Yes, and this is the most commonly missed point for a Seattle-based estate. Washington (and California, another Mechanics Bank state) treats assets acquired during marriage as community property regardless of whose name is on the account. Only the deceased spouse's one-half community share passes through the estate; the surviving spouse already owns the other half. So a P.O.D. designation naming a child rather than the spouse can be challenged by the surviving spouse to the extent the funds are community property. The Mechanics Bank Personal Account Agreement says exactly this for a Community Property account: ownership during life and after the death of a spouse or partner is determined by community property law and may be affected by a will. Washington couples often address it with a community property agreement, which can pass the whole account to the survivor without probate. Hawaii, the bank's fourth state, is a separate-property state, but it has adopted the Uniform Disposition of Community Property Rights at Death Act (HRS ch. 510), which preserves the community character of assets a couple brought from a community property state.
Often, yes. Washington's small estate affidavit (RCW 11.62.010) lets a successor collect the decedent's personal property -- including a bank account -- with no court appointment at all, if three conditions are met: the value of the estate subject to probate, EXCLUDING the surviving spouse's or domestic partner's community property interest and less liens and encumbrances, does not exceed $100,000; at least 40 days have elapsed since the death; and the claiming successor has given written notice of the claim to all other successors, with at least 10 days elapsed since that notice was served or mailed. The affidavit goes straight to the bank -- no filing fee, no judge. Note how the community property exclusion works in your favor: the surviving spouse's half of a community account is not counted against the $100,000 line. Bring the affidavit, a certified death certificate, and your photo ID to a Mechanics Bank banking center. Above the limit, or where a will names an executor, the bank pays on Letters Testamentary or Letters of Administration.
Call mortgage servicing at 800-237-3194 (live agents Monday-Friday 8:00am-5:00pm PT; automated line 24/7) or email loanservice@mechanicsbank.com -- do NOT use the deposit Customer Care line or the former HomeStreet client line for this. Get the CURRENT loan number first: legacy HomeStreet loans were reissued with new numbers in the Check My Loan conversion completed in mid-2026, so an old statement quotes a dead number. Send Successor in Interest documents to Mechanics Bank, Attn: Loan Servicing, 33405 8th Ave South, Suite 100, Federal Way, WA 98003 (the PO Box 34610 Seattle address is the payment lockbox only). As for calling the loan: no, not in the situations Congress carved out. The federal Garn-St. Germain Act (12 U.S.C. 1701j-3) bars enforcing a due-on-sale clause when the property passes to a relative on the borrower's death, to a spouse or child, to a surviving joint tenant, or into a revocable living trust in which the borrower remains a beneficiary. Once Mechanics Bank confirms you as a Successor in Interest, CFPB Regulation X (12 C.F.R. 1024.31) requires it to treat you as a borrower for servicing purposes. Keep making the monthly payment during the review -- confirmation does not pause the loan.
Three things, under the Mechanics Bank Personal Account Agreement that now governs these accounts. First, the bank keeps honoring checks: even with knowledge of the death, it may pay checks drawn on the account for ten (10) days after the date of death -- so if a pre-death check should not clear, ask for a stop payment rather than assuming the death stops it. Second, money can flow backwards: the bank may freeze, offset, refuse, and REVERSE deposits and transactions payable to the deceased, which is why Social Security and pension payments that land after the date of death are routinely clawed back, and if the funds were already removed from the account the other owners agree to reimburse the bank. Third, titling decides everything: joint tenancy passes to the survivor unless there is clear and convincing evidence of a different intent on the signature card; a P.O.D. or Totten Trust account passes to the surviving named beneficiaries in equal shares unless the bank's records say otherwise; tenancy in common sends the deceased owner's share to the estate; and if the bank has any question about who owns the funds, it may freeze all or part of the account pending proof satisfactory to it. Report the death to Customer Care at 800-797-6324 (or the former HomeStreet line, 800-719-8080) as soon as you can.
HomeStreet's Mechanics Bank Customer Care (deposit death claims, completed at a banking center or by mail; mortgage death claims go to Loan Servicing at 800-237-3194) can be reached by phone at 800-797-6324 and email at loanservice@mechanicsbank.com for questions throughout the claims process.
When the deceased had multiple HomeStreet accounts, some may need separate claims while others can be handled together. The Mechanics Bank Customer Care (deposit death claims, completed at a banking center or by mail; mortgage death claims go to Loan Servicing at 800-237-3194) can clarify what's needed for each account type.
Sources
Data sourced from HomeStreet primary sources (15 pages reviewed). How we research.
HomeStreet
Subsidiary of Mechanics Bancorp (HomeStreet Bank merged into Mechanics Bank, 2025-09-02)
homestreet.com→Mechanics Bank Customer Care (former HomeStreet client support: 800-719-8080)
Mechanics Bank, PO Box 8070, Walnut Creek, CA 94596
Mechanics Bank Wealth Management - Trust and Estate Services (trustee, executor / co-executor, agency; Delaware trust services)
Mechanics Bank, PO Box 8070, Walnut Creek, CA 94596
Mechanics Bank Customer Care (deposit death claims, completed at a banking center or by mail; mortgage death claims go to Loan Servicing at 800-237-3194)
Mechanics Bank, PO Box 8070, Walnut Creek, CA 94596
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