
What to do when a Golden 1 account holder dies
Report the death to Golden 1's Member Beneficiary Support at 1-877-465-3361
The Member Beneficiary Support at Golden 1 coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
Death claim process
The death claim process at Golden 1 works as follows:
Filing a claim
Required Documents
- Certified copy of the death certificateMS-45 states a survivor secures their portion of the funds with a certified copy and a valid government-issued photo ID.
- Valid government-issued photo IDA driver's license, state-issued identification card or passport. MS-45 calls it required for beneficiaries.
- Letters Testamentary or Letters of Administration, if no beneficiary is named on the accountThese come from the probate court.
- Court order or probate documents, if applicable
- Membership ApplicationGolden 1 may require it of the claimant.
- Letter of instruction, optionalMS-45: "while not required, providing a Letter of Instruction (Letter of Intent) can help with the process."
- Certification of Trust (Form AS-33) or the permissible pages of the trust, where a trust is involved, from the successor trustee with photo ID
- Written notice of the trustee's or trustor's death, for a trust account
- New Trust Account Agreement (Form C-3) and proof the prior trustees cannot act, before a successor trustee can transactProof acceptable to Golden 1 that the prior trustee and every co-trustee has died, resigned or cannot act.
- Trust Closure Form (C-10), to close a revocable trust account after all settlors have died
- Declaration Pursuant to Probate Code Sections 13100, 13101 (Form AS-120), for a small estate, from a successor in interest, on Golden 1's own declarationIf it is not notarized, a Golden 1 employee must complete the proof-of-identification block on page 2.
- Affidavit for Minor's Estate (Form AS-101), or a court order, for a minor beneficiary; a court order where the amount is above the affidavit's limit
- Application for Membership - Memorial and Estate (Form C-5), to open an estate account at Golden 1With the estate's TIN and a primary and secondary ID for the executor or administrator.
Forms Golden 1 issues6
- Declaration Pursuant to Probate Code Sections 13100, 13101 (Form AS-120)
Completed by a successor in interest. Available to download.1
- Certification of Trust (Form AS-33)
Completed by the successor trustee. Available to download.2
- Trust Account Agreement (Form C-3)
Completed by the successor trustee. Available to download.3
- Trust Closure Form (C-10)
Available to download.4
- Application for Membership - Memorial and Estate (Form C-5)
Completed by the executor or administrator. Available to download.5
- Affidavit for Minor's Estate (Form AS-101)
Completed by a parent or guardian. Available to download.6
What happens to each kind of account8
- Account in one name
Where no beneficiary is on the account, Golden 1 takes instructions only from the court-appointed legal representative (the executor or administrator), or as otherwise allowed by law.7
- Payable-on-death account
A beneficiary of record is "entitled to receive your portion of the available funds without waiting for the release of the estate by a probate judge or administrator."8
Golden 1 recognizes only beneficiaries the deceased person designated on the Golden 1 account application. A beneficiary named in the will but not on the account is not paid through this route.8
- Joint account with survivorship
Ownership passes to the surviving owners automatically, but "if the survivor is not the spouse of the deceased owner, the survivor must close the account and may establish a new one."9
Removing the primary owner always means closing the account and opening a new one, even for a spouse. Only a joint owner who is not the primary owner can be taken off with a joint owner removal form.9
- Trust account
On the death of all settlors of a revocable trust, "the trustee (or successor trustee) must close the trust account and may open a new irrevocable trust account under the trustee's employer identification number."9
The death or resignation of a trustee or trustor does not end Golden 1's authority to act until written notice has been presented and Golden 1 has had a reasonable opportunity to act on it.3
Before transacting, the successor trustee gives proof acceptable to Golden 1 that every trustee and co-trustee has resigned, died or cannot act, and signs a new Trust Account Agreement (Form C-3). A Certification of Trust alone is not enough.3
The Trust Closure Form (C-10) is only for closing a trust account without opening a new one. Closing one trust account and opening the successor irrevocable trust account also takes a new trust application (C-3).4
- IRA
A Golden 1 employee contacts the beneficiary listed on the IRA's Designation of Beneficiary form to discuss distribution and complete the election forms. This runs separately from the deposit-account case.7
- Fiduciary account
Golden 1 offers estate accounts, opened on the Application for Membership - Memorial and Estate (Form C-5). Estate accounts carry no beneficiary.7, 5
The Account Agreement recognizes a fiduciary account opened by an executor, administrator, guardian, custodian, conservator or representative payee under court order or other appropriate documentation.9
- Safe deposit box
A surviving joint box holder keeps access at all times. A box in the deceased person's name alone opens right away only to a public administrator or a person with a key; otherwise access needs a court-appointed executor or administrator, or a person eligible to sign the small-estate declaration.7
- Loan
The settlement requirements for outstanding loans, including credit cards, are discussed with the assigned specialist.7
Accounts handled elsewhere1
- Golden 1 IRA and Certificate Account Servicing
IRA distributions7
Phone: 1-916-733-5659
What Golden 1's agreement and guidance say9
- What it does when notified
Golden 1's "priority is to protect the account by stopping all payments and withdrawals." After notification it reviews the account and "may place a temporary hold."8
Golden 1 "may continue to honor your checks, items, and instructions until we know of the death or adjudication and have had a reasonable opportunity to act on that knowledge." An authorized signer's authority ends on the same terms.9
- Debts owed to the institution
All of the deceased person's obligations to Golden 1 become immediately due on death unless a loan agreement says otherwise, and Golden 1 can apply shares and deposits against them before paying anyone.9
Surviving joint owners and named beneficiaries are paid "only after all obligations of the deceased owner(s) due to Golden 1 have been satisfied."8
- How proceeds are paid
Golden 1 "can only settle accounts through the issuance of official checks," made out to the estate or the named beneficiary. A beneficiary who already has a Golden 1 account can have the funds transferred into it instead.8
- Wills, probate and small estates
Golden 1 "can't determine the validity of a will." A will must be probated and a representative appointed by the court.7
- Who can get account information
Golden 1 "can only provide account information in limited circumstances, such as disclosure to executors and administrators of the Estate, or when a Subpoena of Records has been issued."7
- Deposits after the death
Once Golden 1 is notified of the death, government benefits for the deceased person (Social Security, VA, SSI) stop or are returned.8, 7
MS-45 calls these "government overpayments" that Golden 1 "is legally obligated to return" to the paying agency. To have a payment reissued in your own name, contact the agency responsible for the benefit.7
- Payment to a minor or incapacitated beneficiary
For a minor beneficiary with a small total estate, a parent or guardian completes the Affidavit for Minor's Estate (Form AS-101), stating they have custody of the minor and will hold the money in trust until majority. A larger amount needs a court order.6, 7
- Fees
The fee schedule charges $20.00 per hour for account reconciliation research and $10.00 per signature for a medallion stamp (members only). Statements and printouts are free, and there is no separate estate or death-claim fee.10
Sources10
- 1.Declaration Pursuant to Probate Code Sections 13100, 13101 (Form AS-120)
- 2.Certification of Trust (Form AS-33)
- 3.Trust Account Agreement (Form C-3)
- 4.Trust Closure Form (C-10)
- 5.Application for Membership - Memorial and Estate (Form C-5)
- 6.Affidavit for Minor's Estate (Form AS-101)
- 7.Deceased Members Accounts FAQ (MS-45)
- 8.Loss of a loved one
- 9.Account Agreement (C-36ADD)
- 10.Consumer Services Fee Schedule (C-14), effective July 1, 2026
Golden 1's Member Beneficiary Support can be reached by phone at 1-877-465-3361 and email at MemberBeneficiarySupportTeam@golden1.com for questions throughout the claims process.
Sources
Data sourced from Golden 1 primary sources (15 pages reviewed). How we research.
Golden 1 death claims support
Member Beneficiary Support (Deposit Account Servicing)
Phone
Toll-free
Member Beneficiary Support advocate
IRA and Certificate Account Servicing (IRA distributions)
Overnight/courier deliveries
Hours
Mailing address
Website
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