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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→FRS→When someone dies

What to do when a FRS account holder dies

Contact FRS's Florida Division of Retirement (Department of Management Services) — 5-step process, and 5 required documents

FRS

Subsidiary of Florida Department of Management Services, Division of Retirement

myfrs.com→
FRS logo

MyFRS Financial Guidance Line

Phone866-446-9377
TRS relay
711
Division of Retirement (Pension Plan)
844-377-1888
Division of Retirement (local, Tallahassee)
850-907-6500
WebsiteLearn more→

Florida Division of Retirement (Department of Management Services)

Phone850-907-6500
Toll-Free844-377-1888
EmailRetirement@dms.myflorida.com
Mailing Address

Florida Division of Retirement, P.O. Box 9000, Tallahassee, FL 32315-9000

WebsiteLearn more→

MyFRS Financial Guidance Line / Division of Retirement (Survivor Benefits)

Phone866-446-9377
Mailing Address

Florida Division of Retirement, P.O. Box 9000, Tallahassee, FL 32315-9000

Division of Retirement (Pension Plan survivors)
844-377-1888
TRS relay
711
WebsiteNotify online→
Verified Jul 2026

What happens to FRS pension benefits after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with FRS's Florida Division of Retirement (Department of Management Services) (866-446-9377) to claim the funds.

Death claims at FRS can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.

Death claim process

The death claim process at FRS works as follows:

Filing a claim

1
Report the death and identify the plan:
  • Call the MyFRS Financial Guidance Line at 1-866-446-9377 (TRS 711), which routes to Division of Retirement counselors for Pension Plan matters and to the Investment Plan Administrator for Investment Plan accounts
  • Pension Plan survivors may also contact the Division of Retirement directly at 1-844-377-1888
2
The Division of Retirement (Pension Plan) or the Investment Plan Administrator reviews the member record and sends the survivor the applicable benefit or distribution claim package listing the benefits payable and documents required
3
Complete the claim package and provide the required documents:
  • Certified copy of the death certificate
  • Proof of relationship for a spouse or joint annuitant seeking a continuing monthly benefit (such as a marriage certificate)
  • Letters of Administration or Letters Testamentary if the estate is the beneficiary
  • Certification or copy of the trust if a trust is the beneficiary
4
Return the completed package to the Division of Retirement (Pension Plan) at P.O. Box 9000, Tallahassee, FL 32315-9000, or as directed by the Investment Plan Administrator for Investment Plan accounts
5
The plan determines what is payable: a continuing monthly benefit under the retirement payment option or line-of-duty rules, a refund of member contributions, or the vested Investment Plan account balance

Required Documents

  • Certified copy of the death certificate
  • Completed FRS survivor benefit or Investment Plan distribution claim package
  • Marriage certificate or other proof of relationship (surviving spouse or joint annuitant)
  • Letters of Administration or Letters Testamentary (if the estate is the beneficiary)
  • Certification of Trust or copy of the trust (if a trust is the beneficiary)

What to know at this institution

Whether a survivor receives a continuing monthly benefit, a refund of contributions, or a lump-sum account balance depends on the plan (Pension or Investment), whether the member died before or after retirement, whether the death was in the line of duty, and the retirement payment option elected. Report the death promptly so that the Division of Retirement or the Investment Plan Administrator can stop and reconcile any monthly benefit through the date of death.

Download instructions for the whole estate→

Prepare your letter of instruction to FRS

FRS asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist FRS requires.

Build your letter of instruction

FRS requires several documents to process a claim, including Certified copy of the death certificate, Completed FRS survivor benefit or Investment Plan distribution claim package, and Marriage certificate or other proof of relationship (surviving spouse or joint annuitant), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Call the MyFRS Financial Guidance Line at 1-866-446-9377 (TRS 711). The line routes to Division of Retirement counselors for Pension Plan matters and to the Investment Plan Administrator for Investment Plan accounts. Pension Plan survivors can also contact the Division of Retirement directly at 1-844-377-1888. The plan then sends the survivor the applicable benefit or distribution claim package explaining what is payable and what documents are required.

FRS requires a certified copy of the death certificate and the completed claim package. Depending on the benefit, additional documents may include a marriage certificate or other proof of relationship for a surviving spouse or joint annuitant, Letters of Administration or Letters Testamentary if the estate is the beneficiary, and a certification or copy of the trust if a trust is the beneficiary.

At retirement a Pension Plan member selects one of four options on the Option Selection form (FRS-11o). Option 1 pays the highest monthly benefit for the member's lifetime, and at death it stops; the beneficiary receives only a refund of any contributions the member paid that exceed the benefits already received. Option 2 pays a reduced benefit for life, and if the member dies within 120 months (10 years) of retirement, the beneficiary receives the same monthly amount for the remainder of that period. Option 3 pays a reduced benefit and continues the same monthly amount to a joint annuitant for life. Option 4 pays an adjusted benefit while both are living and reduces to two-thirds for the survivor when either dies.

If an active member dies in the line of duty, the surviving spouse receives a monthly benefit for life regardless of the member's length of service, equal to 50 percent of the member's last monthly salary, or 100 percent for members in the Special Risk Class. If there is no surviving spouse or the spouse dies, unmarried children may receive benefits until age 18, or until age 25 if a full-time student. This benefit is set by law and is separate from the regular survivor and beneficiary rules.

The FRS Investment Plan is a defined-contribution account. When a vested member dies before taking a distribution, the full value of the vested account balance is paid to the named beneficiary. A non-vested member's beneficiary receives the contributions payable under the plan. A spouse beneficiary can defer the account or choose among distribution options; a non-spouse beneficiary generally must decide within one year. The account can be paid as a rollover, a lump sum, periodic distributions, or an annuity.

For a Pension Plan member who dies before retiring other than in the line of duty, a beneficiary who is not a joint annuitant generally receives a refund of the member's personal contributions. A beneficiary who qualifies as a joint annuitant may instead choose a refund, a lifetime monthly benefit calculated as if the member had retired on the date of death, or a deferred benefit; early-retirement reductions may apply. For an Investment Plan member, the vested account balance passes to the named beneficiary.

A trust or estate can be named to receive lump-sum amounts, such as a refund of member contributions under the Pension Plan or the vested balance of an FRS Investment Plan account. FRS requires a certification or copy of the trust when a trust is the beneficiary, and Letters of Administration or Letters Testamentary when the estate is involved. Continuing monthly survivor benefits under Pension Plan Options 3 and 4 and the in-line-of-duty benefit, however, are paid only to eligible individuals under FRS rules and cannot be redirected to a trust.

FRS's MyFRS Financial Guidance Line / Division of Retirement (Survivor Benefits) can be reached by phone at 866-446-9377 for questions throughout the claims process.

When the deceased had multiple FRS pension benefits, some may need separate claims while others can be handled together. The Florida Division of Retirement (Department of Management Services) can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·Updated July 11, 2026

Sources

  • myfrs.com
  • dms.myflorida.com
  • frs.fl.gov

Data sourced from FRS primary sources (6 pages reviewed). How we research.

FRS

Subsidiary of Florida Department of Management Services, Division of Retirement

myfrs.com→
FRS logo

MyFRS Financial Guidance Line

Phone866-446-9377
TRS relay
711
Division of Retirement (Pension Plan)
844-377-1888
Division of Retirement (local, Tallahassee)
850-907-6500
WebsiteLearn more→

Florida Division of Retirement (Department of Management Services)

Phone850-907-6500
Toll-Free844-377-1888
EmailRetirement@dms.myflorida.com
Mailing Address

Florida Division of Retirement, P.O. Box 9000, Tallahassee, FL 32315-9000

WebsiteLearn more→

MyFRS Financial Guidance Line / Division of Retirement (Survivor Benefits)

Phone866-446-9377
Mailing Address

Florida Division of Retirement, P.O. Box 9000, Tallahassee, FL 32315-9000

Division of Retirement (Pension Plan survivors)
844-377-1888
TRS relay
711
WebsiteNotify online→
Verified Jul 2026

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