What to do when an Exeter Finance account holder dies
Report the death to Exeter Finance's Customer Service at 1-800-321-9637
Exeter Finance balances do not pass to anyone at death — they are settled. The executor reports the death to the Customer Service (1-800-321-9637), gets the date-of-death balance in writing, and resolves it through the estate's creditor process.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Exeter Finance.
Death claim process
To file a claim after an account holder's death, here is what Exeter Finance requires:
Filing a claim
- General correspondence: Exeter Finance LLC, PO Box 166008, Irving, TX 75016
- Forms related to titles and registration: Exeter Finance, P.O. Box 166008, Irving, TX 75016
- Impounded or stored vehicles: Exeter Finance LLC, Attn: Impounds, PO Box 166008, Irving, TX 75016
- Monthly payments: Exeter Finance LLC, PO Box 650598, Dallas, TX 75265-0598
- Payoff checks by standard delivery: Exeter Finance LLC, PO Box 650693, Dallas, TX 75265-0693
- Payoff checks by overnight delivery: Exeter Finance LLC, C/O Deluxe, Lockbox #5598, 3000 Kellway Dr. Suite 120, Carrollton, TX 75006
- Credit-reporting disputes: Exeter Finance LLC, P.O. Box 166097, Irving, TX 75016
What happens to each kind of account1
- Loan
After the payoff has posted and the account is paid in full, Exeter sends the certificate of title or lien satisfied to the authorized party, the person or entity who paid off the loan, "in accordance with state-specific regulations."1
Exeter requires insurance "that includes comprehensive and collision coverage with a maximum deductible of $1,000 each," and its FAQ says "The Buyer and Co-Buyer assume full responsibility for extending such insurance and/or GAP coverage."1
Accounts handled elsewhere1
- Exeter Finance Insurance Dept.
Updates or changes to the vehicle's insurance policy information and proof of insurance1
Phone: 1-800-243-0705
Fax: 1-800-422-9765
Mailing address: Exeter Finance, Attn: Insurance Dept., P.O. Box 369, Carmel, IN 46082
What Exeter Finance provides to the estate1
- Payoff statement
Exeter gives a payoff quote by phone at (800) 321-9637 or in MyAccount.1
Not in Exeter Finance's published guidance8
- A claim form
- A list of required documents
- Whether the death certificate must be certified
- A mailing address for claim documents
- A small-estate procedure
- Which court appointment document it accepts
- Terms in its agreements for a customer's death
- How long a claim takes
Sources1
- 1.FAQs
Exeter Finance's Customer Service can be reached by phone at 1-800-321-9637, email at customerservice@exeterfinance.com, and fax at 1-214-572-8199 for questions throughout the claims process.
Sources
Data sourced from Exeter Finance primary sources (14 pages reviewed). How we research.
Exeter Finance death claims support
Customer Service
Phone
Bankruptcy notices
Fax
Hours
Website
Estate planning articles
Learn how to protect your Exeter Finance accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.
