What to do when an Edfinancial account holder dies
Report the death to Edfinancial Borrower Services at 1-855-337-6884
Notifying Edfinancial of a death is not a claim for money. It is the step that stops the account and starts whatever the loan's terms provide at the borrower's death, from a discharge of the balance to a claim the estate settles. Edfinancial Borrower Services (1-855-337-6884) handles it.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Edfinancial.
Death claim process
To file a claim after an account holder's death, here is what Edfinancial requires:
Filing a claim
- Upload through "Inbox/Upload" in the online account
- Mail to Edfinancial Services, P.O. Box 36008, Knoxville, TN 37930-6008, not the payment address (US Department of Education, P.O. Box 790322, St. Louis, MO 63179-0322)
- Fax to 800-887-6130 (toll free) or 865-692-6348
Required Documents
- Death certificate
- The student's death certificate, for a Parent PLUS Loan discharged on the death of the studentThe parent borrower does not have to die for the loan to be discharged.
- A cover letter identifying the borrowerWith the borrower's name, date of birth, date of death, and account number or Social Security number, so the document is matched to the correct loan.
Claims Contact
Website: Online portal →
What happens to each kind of account1
- Loan
Edfinancial's discharge page says a federal student loan is discharged when the borrower, or the student on whose behalf a PLUS loan was taken out, dies. This holds for a Direct Loan, a Department-held FFEL Program loan or a Department-held Federal Perkins Loan.1
Not in Edfinancial's published guidance2
- A claim form
- How long a claim takes
Sources1
Edfinancial Borrower Services can be reached by phone at 1-855-337-6884 and fax at 1-800-887-6130 for questions throughout the claims process.
Sources
- edfinancial.studentaid.gov
- ecfr.gov
- studentaid.gov
- fsapartners.ed.gov
- myaccount.edfinancial.studentaid.gov
- uscode.house.gov
Data sourced from Edfinancial primary sources (14 pages reviewed). How we research.
Edfinancial death claims support
Edfinancial Borrower Services (Death Discharge)
Phone
Toll-free
Document fax (direct line)
Servicemember document fax (toll free)
Servicemember document fax (direct line)
Fax
Hours
Mailing address
Website
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