How Do I Write a Letter of Instruction to Edfinancial?

Send it to Edfinancial's estate/claims department: Edfinancial Services, P.O. Box 36008, Knoxville, TN 37930-6008. You can reach the department at 1-855-337-6884.

Edfinancial's recorded process does not require the letter itself to be notarized. Some enclosed documents (such as a small estate affidavit) may still need notarization.

Edfinancial lists these among its required documents: Proof of death — an original death certificate, a certified copy, or an accurate and complete photocopy of an original or certified copy (a scanned or faxed copy of an original or certified copy is also accepted); For a Parent PLUS Loan claimed on the student's death: the STUDENT's death certificate (the parent borrower does not have to die for the loan to be discharged); A cover letter with the borrower's name, date of birth, date of death, and account number or Social Security number so the document is matched to the correct loan; No Edfinancial death-discharge form — the servicer does not publish a family-facing claim form; the proof of death is the claim. The prepared letter includes an enclosure checklist drawn from Edfinancial's recorded requirements.

Varies. Edfinancial reviews the proof of death, returns any payments received after the discharge conditions were met to the borrower's estate (34 CFR 685.212(g)(1)), and then discharges the remaining balance.

Edfinancial accepts a letter you write. We draft it for you, addressed to Edfinancial's verified claims department with the required enclosures.

It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.

A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.