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What to do when a Dave account holder dies

Report the death to Dave's Customer Support at 1-844-857-3283

After an account holder at Dave dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Dave's Customer Support at 1-844-857-3283 with the proper legal authority documents.

Claims can be filed by phone (1-844-857-3283) or by emailing documentation to support@dave.com. Before reaching out, gather the account holder's full name, account numbers, and the death certificate.

Death claim process

To file a claim after an account holder's death, here is what Dave requires:

Filing a claim

1
Report the death to Dave by email at support@dave.com or by phone at 1-844-857-3283; these are the only routes. Dave has no estate services portal.
2
Ask Dave to place a hold on the account, and ask where to send the death certificate and proof of authority.
3
Send the documents as Dave instructs.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID, for the claimant (executor, administrator or next of kin)
  • Letters Testamentary or Letters of Administration, if acting as executor or court-appointed administrator
  • Small estate affidavit, if the estate qualifies and Dave accepts itThe Coastal agreement makes Washington the governing law and forum, so confirm with Dave which state's small estate rules it will apply.
  • Contact information for the claimant
  • Written notice of the death, signed by the personal representative, executor, administrator, conservator or guardianSection II.F entitles Dave to rely on this notice.

Claims Contact

What happens to each kind of account1

Account in one name

Dave supports no payable-on-death designation, joint ownership or trust titling, so an account in the member's sole name is never automatically payable to anyone. The balance falls into the probate estate.1

Accounts handled elsewhere2

Coastal Community Bank

Partner bank for Dave Checking accounts under the Coastal Community Bank Deposit Agreement1

Evolve Bank & Trust

Partner bank for Dave Checking accounts under the Evolve version of the agreement, whose death clause is Section I.G2

What Dave's agreement and guidance say9

Telling the institution

Section II.F, "Death or Incapacitation": "Until we receive notice and any required proof of death or incapacitation, we may continue to accept deposits and process transactions to your Dave Checking Account."1

On written notice from a personal representative, executor, administrator, conservator or guardian, Dave "shall be entitled to rely on all information supplied and representations made in such written notice to the full extent permitted by applicable law."1

What it does when notified

Once notified, Dave "may place a hold on your Dave Checking Account and refuse all transactions until we know and have verified the identity of your successor, or we may close your Dave Checking Account."1

Deposits after the death

"If certain payments originating from government entities are deposited into your Dave Checking Account after your death, we may be required to return those payments to the originator upon notice."1

Debts owed to the institution

If the member owed Dave a debt at death, including an outstanding ExtraCash balance, Dave is "authorized to exercise our right of setoff or security interest rights against the funds credited to your Dave Checking Account after your death."1

What it says about taxes

Dave's agreement says: "Your estate will be responsible for repaying us for any tax liability resulting from payment of your account balance to your estate."1

How proceeds are paid

The account cannot be retitled to the estate, and Dave accepts no paper check, wire or mailed deposit, so the proceeds go to an estate account at another institution.1

Which state governs the account

The Coastal agreement makes Washington the governing law and forum because "The Dave Checking Account is opened at the Washington branch office of the Bank."1

Dormant and unclaimed accounts

Section K: Dave "may also place your Dave Checking Account in an inactive status if you have not had any transactions for at least six (6) months." Statements may then stop and some transactions are blocked until the account is reactivated by email to support@dave.com.1

After twelve months with no deposit or withdrawal, Dave "may assess a $5.00 inactivity fee, per month." The balance may later be sent "to the state of your last known address," after which "you must apply to the appropriate state agency to reclaim your funds."1

Powers of attorney

Of Dave's two partner-bank deposit agreements, only the Evolve Bank & Trust version addresses powers of attorney.1, 2

Not in Dave's published guidance4

  • A procedure for reporting a death
  • A claim form
  • A mailing address for claim documents
  • How long a claim takes

Sources2

Download instructions for the whole estate

Dave's Customer Support can be reached by phone at 1-844-857-3283 and email at support@dave.com for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Dave primary sources (16 pages reviewed). How we research.

Dave death claims support

Customer Support (death notifications)

Hours

Monday-Friday 5:00 AM-9:00 PM PT; Saturday, Sunday 5:00 AM-5:00 PM PT

Mailing address

No claims address is published. The Coastal agreement's notice address is "Coastal c/o Dave, 1265 S Cochran Ave, Los Angeles, CA 90019" -- a legal notice address only; Dave states "No customer support available at HQ." Email support@dave.com for document routing.
Verified Sep 2026

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