What to do when a Crypto.com account holder dies
Report the death to Crypto.com Customer Support
When an account holder at Crypto.com passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Crypto.com Customer Support to access and distribute the funds.
Death claim process
The death claim process at Crypto.com works as follows:
Filing a claim
- Crypto.com IRA: the named beneficiary emails contact@foriscapital.com (Foris Capital US LLC) and claims in their own right, with no Letters needed
- App crypto, Exchange, Crypto Earn, Cash Earn, staking, NFTs, the taxable Stocks and ETFs account and card balances: the executor or administrator contacts general support
- General support: live chat at chat.crypto.com, the Help Center, or in the app under menu > Support > Contact Support
Required Documents
- Death certificate, for a Crypto.com IRA claimCrypto.com says the beneficiary "will be asked to provide documents, such as the death certificate, and our team will guide them step by step."
What happens to each kind of account3
- IRA
The named beneficiary claims directly by emailing contact@foriscapital.com (Foris Capital US LLC), not general support. The beneficiary claims in their own right, so no probate documents are needed.1
Crypto.com says "inherited or beneficiary IRAs are not currently supported on Crypto.com IRAs", so the beneficiary must move the assets to another custodian.2
- Crypto account
No beneficiary can be named on the App crypto, Exchange, Crypto Earn, Cash Earn, staking, NFTs or card balances, so an executor or administrator claims them with probate authority through general support.2
Crypto.com Onchain is a self-custody wallet: Crypto.com holds no keys and cannot recover it on any documentation or court order. Its 12, 18 or 24-word recovery phrase is the only way in, and Onchain offers a password-protected backup of the phrase to Google Drive (Settings > Recovery Phrase > To Google Drive).2
- Investment account
No transfer-on-death or beneficiary designation is offered on the taxable Stocks and ETFs account, so an executor or administrator claims it with probate authority through general support.2
Positions in the Stocks account move to another firm by ACAT transfer, which takes three to seven business days and up to 28 days in some cases.2
Accounts handled elsewhere2
- Foris Capital US LLC
Crypto.com IRAs, including inheritance claims, and the Stocks and ETFs account1, 2
Email: contact@foriscapital.com
- Green Dot Bank
USD Cash Earn balances, held as a subaccount of a Green Dot Cash Account2
Help Crypto.com offers survivors1
- Inheritance service
Assistance with estate handling related to Crypto.com assets. No sign-up is needed.3
Who qualifies: Crypto.com Private members: Frosted Rose Gold, Icy White and Obsidian cardholders.
What Crypto.com's agreement and guidance say3
- Telling the institution
Crypto.com says: "In case of the death of our users, beneficiaries should contact us, and we would advise the requirements based on the governing jurisdictions."3
- Wills, probate and small estates
The US Terms & Conditions (cl. 19.7) provide that "these Terms shall apply to your heirs, assigns, guardians, agents acting under a valid power of attorney, personal representatives, executors, and other fiduciaries".4
- Which state governs the account
The US Terms & Conditions (cl. 19.8) fix Florida law and a Florida forum for any dispute, wherever the deceased person lived.4
Not in Crypto.com's published guidance7
- A procedure for reporting a death
- A claim form
- An email address for claim documents
- How long a claim takes
- US claims phone number
- A list of required documents, for cryptocurrency
- A list of required documents, for investment accounts
Sources4
- 1.IRA Beneficiary
- 2.Crypto.com Help Center
- 3.How to become a Crypto.com Private member, updated 20 July 2026
- 4.Crypto.com US Terms & Conditions, last updated 26 February 2026
Crypto.com Customer Support can be reached by email at contact@foriscapital.com for questions throughout the claims process.
Sources
Data sourced from Crypto.com primary sources (15 pages reviewed). How we research.
Crypto.com death claims support
Crypto.com Customer Support
Website
Estate planning articles
Learn how to protect your Crypto.com accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.
