How to protect 9 Crypto.com accounts — file death claims
Crypto.com Customer Support (no dedicated estate services department; death claims handled through general support channels)
Crypto.com offers 9 consumer accounts that interact with estate planning in distinct ways. Understanding the transfer methods available for each account type helps families keep assets out of probate and ensure they pass to the right people.
To add or update beneficiaries at Crypto.com, account holders work through direct contact with the institution.
Crypto.com provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
How to review 9 account types at Crypto.com.
View details →When someone dies
5-step process, 4 required documents, and contact information for survivors.
View details →Crypto.com Onchain is a self-custody wallet where you control your own private keys and recovery phrase. Crypto.com does not have access to your recovery phrase and cannot recover your wallet or transfer its contents. If you die without passing your recovery phrase or private keys to a trusted party, the crypto assets in your Crypto.com Onchain wallet may be permanently inaccessible. Estate planning for self-custody crypto should include securely storing and documenting recovery phrases for your heirs.
Level Up is Crypto.com's tiered benefits program with Basic (free), Plus ($4.99/month or $49.90/year), Pro ($29.99/month or $299.90/year), and Private (12-month CRO lockup from $50,000 to $500,000) tiers. Benefits scale with tier and include zero-fee trading up to monthly caps, up to 5% APY on Cash Earn USD balances, BTC or CRO card cashback up to 5%, stock transfer bonuses, and IRA contribution match (2.0% Plus, 3.0% Pro). Private adds unlimited zero-fee trading, an additional 1% Earn bonus, and VIP perks. If you join by staking CRO, rewards are credited weekly and compound automatically; unstaking requires an estimated 36-day unbonding period. The subscription and CRO staking positions are tied to the account holder and do not transfer to heirs. Level Up does not provide any beneficiary designation or trust retitling capability for consumer accounts.
Crypto.com is not a bank. Cryptocurrency held on Crypto.com is not FDIC insured and is not protected by SIPC. Crypto.com Custody Trust Company, LLC provides qualified custodian services with segregated storage and bankruptcy-remote asset protection for institutional clients, with $120 million in digital asset insurance coverage arranged by Aon. USD balances in the Cash Earn account are FDIC-insured up to $5 million through a cash sweeps program by Green Dot Bank, Member FDIC and its partner network of FDIC-insured banks. FDIC insurance applies only to USD deposits, not cryptocurrency holdings.
Foris DAX Trust Company, LLC (d/b/a Crypto.com Custody Trust Company) is a non-depository trust company chartered by the New Hampshire Banking Department. It operates as a qualified custodian for institutional clients, providing segregated custody with unique vault addresses, Multi-Party Computation (MPC) key security, $120 million in digital asset insurance coverage arranged by Aon, and bankruptcy-remote asset protection. The custody service has achieved SOC 1 Type II and SOC 2 Type II compliance. Assets custodied by Foris DAX Trust Company are not FDIC or SIPC insured. On February 23, 2026, Crypto.com received conditional approval from the OCC to charter Foris Dax National Trust Bank (d.b.a. Crypto.com National Trust Bank) as a limited-purpose national trust bank for custody, staking, and trade settlement services.
Cash Earn is a US-only product that lets you earn up to 5.00% APY on your USD cash balance, paid out monthly in CRO. The USD Cash Earn Account is held in partnership with Green Dot Bank, Member FDIC. Up to $5 million in Cash Earn funds are FDIC-insured through a cash sweeps program with Green Dot Bank and its partner network of FDIC-insured banks. There is no minimum balance, no lockup period, no setup fees, no transfer fees, and a maximum balance of $10 million. APY depends on your Level Up tier. FDIC insurance covers USD deposits only, not cryptocurrency. Cash Earn does not support a separate beneficiary designation.
Data sourced from Crypto.com primary sources (20 pages reviewed). How we research.
Crypto.com Customer Support (no dedicated estate services department; death claims handled through general support channels)
Learn how to protect your Crypto.com accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Crypto.com accounts and other assets with trusts, beneficiary designations, and estate planning documents.