What to do when a Connexus account holder dies
Contact Connexus's Wealth Management (via LPL Financial) — 5-step process, 6 required documents, and varies based on account type, documentation completeness, and state requirements. pod and joint accounts typically process faster than accounts requiring probate. connexus may continue to honor payments authorized by the deceased for up to ten days after death unless it receives stop instructions from someone claiming an interest (booklet sec. 35).
Phone1-800-845-5025
Mailing Address
Connexus Credit Union, PO Box 8026, Wausau, WI 54402-8026
WebsiteLearn more→
Wealth Management (via LPL Financial)
WebsiteLearn more→
Death Claims / Member Services
Phone1-800-845-5025
Emailinfo@connexuscu.org
Fax1-866-728-5884
Mailing Address
Connexus Credit Union, PO Box 8026, Wausau, WI 54402-8026
Verified Jul 2026
After a Connexus member dies, the Wealth Management (via LPL Financial) manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Before contacting Connexus, have the account holder's full name, date of birth, and any available account numbers ready. A certified death certificate is required to initiate the claim.
Death claim process
The death claim process at Connexus works as follows:
Filing a claim
1
Contact Connexus Member Services at 800-845-5025 to report the death of a member so pending transfers and withdrawals on the account can be stopped
2
Submit a certified death certificate to Connexus by mail (PO Box 8026, Wausau, WI 54402-8026), in branch, or via Secure Messaging in Digital Banking
3
Provide documentation based on account type:
- Joint accounts with rights of survivorship: all sums pass to the surviving owner(s) automatically (Account Information Booklet, Joint Accounts sec. 3b)
- Wisconsin Marital Account (married joint owners without survivorship): on the death of either spouse, 50% of the balance is owned by the survivor and 50% by the decedent's estate or surviving POD beneficiaries (booklet sec. 3a)
- POD accounts: on death of the last owner, funds are payable to all surviving POD beneficiaries in equal shares; each provides government-issued ID (booklet sec. 4)
- Non-POD individual accounts: executor or administrator provides Letters Testamentary or Letters of Administration
- Trust accounts: successor trustee provides the trust document or Certificate of Trust and identification
4
Connexus reviews all documentation, verifies authority, and may require the claimant to indemnify the credit union against losses from honoring the claim (Account Information Booklet sec. 35, "Death of Account Owner")
5
Funds are distributed per beneficiary designation, trust terms, or estate instructions; on share certificates, the early-withdrawal penalty may be waived on the death of an owner
Required Documents
- Certified death certificate
- Government-issued photo ID for claimant
- Letters Testamentary or Letters of Administration (if no POD designation and account requires probate)
- Wisconsin Transfer by Affidavit under Wis. Stat. 867.03 (if the estate is solely owned Wisconsin property valued at $50,000 or less), or the small-estate affidavit of the decedent's home state
- Trust documents and trustee identification (if trust is beneficiary or account is trust-titled)
- IRA Beneficiary Designation Form on file (for IRA account claims)
What to know at this institution
Connexus is not obligated to notify any beneficiary of the existence of any account nor the vesting of the beneficiary's interest, except as otherwise provided by law (Account Information Booklet sec. 4). Under sec. 35, "Death of Account Owner," Connexus may require anyone claiming a deceased owner's funds to indemnify it for losses, and the account agreement is binding on the heirs and legal representatives of any owner. For IRA accounts, beneficiary claims are handled through the separate IRA Beneficiary Designation process. Insurance claims (AD&D, life insurance through TruStage) are handled separately at 888-787-8243.
Prepare your letter of instruction to Connexus
Connexus accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Connexus's verified claims department, with the documents it requires enclosed.
Build your letter of instructionProcessing timelines at Connexus: Varies based on account type, documentation completeness, and state requirements. POD and joint accounts typically process faster than accounts requiring probate. Connexus may continue to honor payments authorized by the deceased for up to ten days after death unless it receives stop instructions from someone claiming an interest (booklet sec. 35). Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Connexus requires several documents to process a claim, including Certified death certificate, Government-issued photo ID for claimant, and Letters Testamentary or Letters of Administration (if no POD designation and account requires probate), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
No. Per the Connexus Account Information Booklet, the credit union is not obligated to notify any beneficiary of the existence of any account nor the vesting of the beneficiary's interest, except as otherwise provided by law. It is important to inform your beneficiaries that they are named on your accounts and provide them with relevant account details.
For joint accounts with right of survivorship, the surviving owner retains full access to the account automatically. The surviving owner should contact Connexus at 800-845-5025 or visit a branch with a certified death certificate and government-issued photo ID to update the account records. For accounts with a Payable-on-Death (POD) designation and no surviving joint owner, named beneficiaries can claim funds by providing a death certificate and photo ID.
Connexus's Death Claims / Member Services can be reached by phone at 1-800-845-5025, email at info@connexuscu.org, and fax at 1-866-728-5884 for questions throughout the claims process.
When the deceased had multiple Connexus accounts, some may need separate claims while others can be handled together. The Wealth Management (via LPL Financial) can clarify what's needed for each account type.
Sources
Data sourced from Connexus primary sources (18 pages reviewed). How we research.
Phone1-800-845-5025
Mailing Address
Connexus Credit Union, PO Box 8026, Wausau, WI 54402-8026
WebsiteLearn more→
Wealth Management (via LPL Financial)
WebsiteLearn more→
Death Claims / Member Services
Phone1-800-845-5025
Emailinfo@connexuscu.org
Fax1-866-728-5884
Mailing Address
Connexus Credit Union, PO Box 8026, Wausau, WI 54402-8026
Verified Jul 2026
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