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What to do when a Cobalt CU account holder dies

Report the death to Cobalt CU's Member Services at 1-800-228-0392

The Member Services at Cobalt CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.

Death claim process

Here is the step-by-step death claim process at Cobalt CU:

Filing a claim

1
Report the death to Cobalt at 402.292.8000 or toll-free 800.228.0392, or at any branch.
2
A member service representative reviews the deceased member's accounts and their ownership structures.
3
Provide a certified death certificate and government-issued photo ID for the claimant.
4
Each account settles by its ownership type: payable-on-death, joint, no beneficiary, IRA, HSA, trust-titled, or an investment account at Cobalt Wealth Management.
5
An account settlement summary is provided once all documents are verified and processed.

Required Documents

  • Certified death certificate
  • Government-issued photo ID, for the claimant
  • Letters Testamentary or Letters of Administration, for accounts with no POD, no joint owner and no trust titling
  • Trust agreement or Certificate of Trust, plus successor trustee identification, for trust-titled accounts
  • Nebraska small estate affidavit, for a small estate that qualifies under Nebraska's affidavit procedure
  • Iowa small estate affidavit, for a small estate that qualifies under Iowa's affidavit procedure
  • IRA or HSA beneficiary distribution election forms, for retirement and health savings accounts

What happens to each kind of account8

Payable-on-death account

Funds are distributed directly to the named beneficiaries, outside probate, once the death certificate and claimant ID are verified.1

Joint account with survivorship

The surviving owner keeps full ownership of the account.1

Account in one name

An account with no payable-on-death beneficiary and no joint owner is released on Letters Testamentary or Letters of Administration, or a qualifying Nebraska or Iowa small estate affidavit. An estate claim waits on the court or on the state's waiting period for the affidavit.1

IRA

The beneficiary designation on file controls. Beneficiaries provide ID and complete distribution election forms.1

Health savings account

The HSA beneficiary designation controls.1

Trust account

The successor trustee provides the trust documentation and death certificate to assume management of the account.1

Investment account

Investment accounts held through Cobalt Wealth Management are not credit union deposits, and a Cobalt branch cannot release them. They follow LPL Financial's separate claims process.1

Certificate of deposit

Early withdrawal penalties apply when a certificate or club account is closed before its maturity date.1

Accounts handled elsewhere1

Cobalt Wealth Management (LPL Financial)

Investment accounts held through Cobalt Wealth Management, under LPL Financial's claims process1

What Cobalt CU's agreement and guidance say4

Wills, probate and small estates

Cobalt does not accept or interpret wills. It settles each account on the registration Cobalt holds.1

Debts owed to the institution

Any Cobalt debt is addressed before funds are released. A member delinquent on any loan or obligation, or a comaker, endorser or guarantor of a delinquent loan, may not withdraw shares below the delinquent amount without written approval of the credit committee or loan officer.2

Coverage of overdrafts under an overdraft protection policy does not count as delinquency. Shares in an irrevocable trust are exempt from the restriction except as the trust agreement provides.2

Membership

"The share account of a deceased member (other than one held in joint tenancy with another member) may be continued until the close of the dividend period in which the administration of the deceased's estate is completed."2

Each member must hold at least one share in an account naming them as sole or primary owner, and being a joint owner does not establish membership. A surviving joint owner who was never a member in their own right will be asked to open a $5.00 share account.2

Fees

Cobalt's Consumer Fee Schedule carries a $100.00 Garnishment/Levy fee, which a creditor action against a decedent's account costs the balance.3

Not in Cobalt CU's published guidance1

  • Early withdrawal penalty waiver at death

Sources3

  1. 1.Contact Support
  2. 2.Bylaws
  3. 3.Consumer Fee Schedule, effective December 2025
Download instructions for the whole estate

Cobalt CU's Member Services can be reached by phone at 1-800-228-0392 and fax at 1-402-829-7155 for questions throughout the claims process.

Sources

(4)·

Data sourced from Cobalt CU primary sources (21 pages reviewed). How we research.

Cobalt CU death claims support

Member Services

Fax

1-402-829-7155

Hours

Monday-Friday 8:00 AM-6:00 PM; Saturday 8:00 AM-3:00 PM; Sunday 11:00 AM-3:00 PM

Mailing address

Cobalt Credit Union, 7148 Towne Center Parkway, Papillion, NE 68046
Verified Sep 2026

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