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What to do when a Centier Bank account holder dies

Report the death to Centier Bank's Client Solutions at 1-888-236-8437

After an account holder at Centier Bank dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Centier Bank's Client Solutions at 1-219-756-2265 with the proper legal authority documents.

To start, call Centier Bank at 1-219-756-2265. Have the account holder's full name, account numbers, and the death certificate ready before you call.

Death claim process

Here is the step-by-step death claim process at Centier Bank:

Filing a claim

1
Let Centier know promptly that an account owner, or anyone else who can withdraw from the account, has died.
2
Call Client Solutions at 1-888-236-8437 (219-756-2265 in Lake County), email clientsupport@centier.com, or book an in-person appointment at a Centier branch.

What happens to each kind of account7

Joint account with survivorship

On a joint account with survivorship, the owners mean the balance to go to whoever survives. Two or more survivors keep it as joint tenants with survivorship, not as tenants in common.1

Joint account without survivorship

A joint account opened as tenants in common carries no survivorship just because it was opened jointly. Centier asks the owners to tell it in writing what share each contributed.1

Payable-on-death account

A pay-on-death (transfer-on-death) account goes to the beneficiaries alive when the last owner who created it dies, as set out in the latest designation Centier has on file.1

Account in one name

An authorized signer on an individual account loses that authority when the owner dies. Centier may still honor the signer's transactions until it has written notice or knows of the death and has had a reasonable chance to act.1

Fiduciary account

Centier's agreement allows an executor or administrator acting under a court order to open and maintain an account in that role. The bank does not become a trustee and does not supervise what the fiduciary does with the money.1

Certificate of deposit

Centier's CD disclosure names an owner's death as one case in which the early withdrawal penalty can be waived, where the law allows or requires it.2

IRA

The IRA disclosure says the same of a term IRA: an owner's death is one case in which the early withdrawal penalty can be waived, where the law allows or requires it.3

Accounts handled elsewhere3

Centier Financial Partners

Estate settlement for families, and trusts for which Centier is trustee or agent for a trustee4

Lively

Centier Bank health savings accounts, which run on the Lively platform5

Elan Financial Services

Centier personal credit cards, which Elan issues as the card's creditor6, 7

What Centier Bank's agreement and guidance say6

Telling the institution

Account owners agree to tell Centier promptly when someone with the right to withdraw from the account dies.1

Payments after the death

Centier can keep paying checks and following instructions until it learns of the death and has had time to act. Checks written on or before the date of death can be paid for 10 days after it unless a person with a claim to the account stops payment.1

Disputes between claimants

When survivors or beneficiaries make competing claims to an account, Centier may hold the funds until a court rules or it is satisfied the dispute is settled.1

Debts owed to the institution

Centier may apply account funds to a debt an owner owes it that is due. That right does not reach an IRA, a credit card debt, or a person who can withdraw only as a representative.1

Which state governs the account

Centier's consumer deposit agreement is governed by federal law and Indiana law.1

Fees

Account research costs $35.00 an hour plus $0.50 a copy, and a duplicate statement costs $5.00. Moving an IRA to another institution costs $30.00.8

A checking account with no deposits or withdrawals for a year, or a savings account with none for three years, is dormant and is charged $5.00 a month.8

Not in Centier Bank's published guidance8

  • A department for deceased-customer accounts
  • A claim form
  • A list of required documents
  • Whether the death certificate must be certified
  • Which court appointment document it accepts
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources8

Download instructions for the whole estate

Centier Bank's Client Solutions can be reached by phone at 1-888-236-8437 for questions throughout the claims process.

Sources

(3)·

Data sourced from Centier Bank primary sources (32 pages reviewed). How we research.

Centier Bank death claims support

Client Solutions

Hours

Monday-Friday 7:00 AM-8:00 PM CT; Saturday 8:00 AM-3:00 PM CT; Sunday 10:00 AM-3:00 PM CT
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Verified Oct 2026

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