What to do when a Lively account holder dies
Report the death to Lively Support at 1-888-576-4837
When an account holder at Lively passes away, the next step depends on how the health savings accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Lively Support (1-888-576-4837) to access and distribute the funds.
To start a claim, contact Lively by phone at 1-888-576-4837 or email documentation to support@livelyme.com. You will need the account holder's full name, account numbers, and the death certificate.
Death claim process
To file a claim after an account holder's death, here is what Lively requires:
Filing a claim
- Lively holds it at one of the institutions on its financial institution partners page. Members log in or contact support to find out which
Required Documents
- Certified copy of the death certificate
- The beneficiary's identifying information
- The trust's Tax Identification Number and trust documentation identifying the trustee, where a trust is the named beneficiary
- Certified Letters Testamentary or Letters of Administration, where the estate is the beneficiary or no beneficiary is on file
- Receipts or statements for the accountholder's unpaid qualified medical expenses, where a non-spouse beneficiary applies the funds to the accountholder's qualified medical expenses unpaid at death
What happens to each kind of account2
- Health savings account
Lively's page sets out four outcomes. A surviving spouse named as beneficiary keeps the account as their own HSA. For a non-spouse designated beneficiary, the HSA ends on the date of death and the funds are distributed.1
Where a revocable or irrevocable trust is the beneficiary, the HSA also ends on the date of death. Lively treats an estate beneficiary and no beneficiary designated the same way: the HSA ends on the date of death and the account is distributed to the estate.1
- Investment account
Where the HSA was invested, closing a Schwab position and closing the HSA itself both go through Lively Support. A Devenir HSA Guided Portfolio can be closed from the Lively dashboard under Investments then Settings.1
Accounts handled elsewhere2
- Lively's financial institution partners
Holding the HSA cash balance, at one bank or credit union chosen at Lively's discretion2
- Charles Schwab
Investment-account questions for an HSA invested through Schwab1
Phone: 1-800-472-0084
Hours: Monday-Friday 9:00 AM-7:30 PM ET
What Lively provides to the estate1
- Date-of-death balance letter
Lively's guidance says the HSA administrator prepares a document for the executor showing the fair market value of the account on the date of death.1
What Lively's agreement and guidance say2
- What it says about taxes
Lively's page says that where a trust is the beneficiary, the fair market value is included on the deceased person's final tax return rather than being income to the trust's beneficiaries. It says the same for an estate beneficiary or no beneficiary named.1
- Fees
Lively states it charges no closing or transfer fees.1
Not in Lively's published guidance1
- A claim form
Lively Support can be reached by phone at 1-888-576-4837 and email at support@livelyme.com for questions throughout the claims process.
Sources
Data sourced from Lively primary sources (16 pages reviewed). How we research.
Lively death claims support
Lively Support
Phone
Charles Schwab, HSA investment account questions
Hours
Website
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