What to do when a CarMax Auto Finance account holder dies
Report the death to CarMax Auto Finance's Customer Service at 1-800-925-3612
Notifying CarMax Auto Finance of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts CarMax Auto Finance on notice as a creditor of the estate. The Customer Service (1-800-925-3612) handles it.
Before contacting CarMax Auto Finance, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
Here is the step-by-step death claim process at CarMax Auto Finance:
Filing a claim
- Customer Service also lists a fax number, (770) 423-4376
- A principal-only payment is made by calling (800) 925-3612
- CarMax provides a payoff letter on request or through the online account
- CarMax says an out-of-date address can result in a delayed or misdirected title, and the owner is responsible for any fees of obtaining a new one
- By U.S. mail: P.O. Box 440609, Kennesaw, GA 30160-0511
- By express or overnight delivery: 225 Chastain Meadows Ct. Suite 210, Kennesaw, GA 30144
- If the final payment exceeds the total amount due, CarMax mails a refund check
- In ELT states the owner may need to take action with the DMV
- If more than 60 days pass, call (800) 925-3612 to locate the title
- To register the vehicle in a new state, that state's DMV sends "CARMAX BUSINESS SERVICES LLC" a letter or form on the change of residence; CarMax asks to allow 30-60 days
- The DMV faxes the letter to (770) 423-7856 or mails it to CarMax Auto Finance, P.O. Box 440609, Kennesaw, GA 30160
- Address: CarMax Auto Finance, Attn: Insurance Department, 225 Chastain Meadows Ct., Kennesaw, GA 30144
- CarMax endorses the check only for repairs by a licensed and qualified body shop, and overnights it to the body shop
- If the repairs were already paid for, CarMax requires a copy of the receipt and overnights the check to the primary buyer on the account
What happens to each kind of account1
- Loan
The contract is a simple interest contract: finance charges accrue daily, so late or short payments may result in more finance charges. Payment history decides whether the final payment is more or less than scheduled.1
Only those on the retail installment contract as a buyer or co-buyer may be listed on the title. A co-buyer cannot be removed from the title and a third party cannot be added.2
CarMax Auto Finance does not currently offer refinancing. If the account is refinanced with another financial institution, there is no penalty for paying it off early.2
What CarMax Auto Finance provides to the estate2
- Payoff statement
CarMax provides a payoff letter on request or through the online account. It lists the payoff amount and the date through which the amount is valid.3
- Statement copies
Statements are in the online account under View Statements. Once posted, a statement is available online for 13 months.2
What CarMax Auto Finance's agreement and guidance say1
- Online access
Online account access and online payment may be restricted based on account status or payment history, for example 75 or more days past due, bankruptcy, or multiple returned payments.4
Not in CarMax Auto Finance's published guidance7
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form
- A list of required documents
- Whether the death certificate must be certified
- An online way to report a death
- How long a claim takes
CarMax Auto Finance's Customer Service can be reached by phone at 1-800-925-3612 and fax at 1-770-423-4376 for questions throughout the claims process.
Sources
Data sourced from CarMax Auto Finance primary sources (13 pages reviewed). How we research.
CarMax Auto Finance death claims support
Customer Service
Phone
Fax
Hours
Mailing address
Website
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