What happens to your CarMax Auto Finance accounts when you die

Covers 1 lending accounts — all transfer through probate

CarMax Auto Finance

Subsidiary of CarMax

carmax.com/car-financing/carmax-auto-finance
CarMax Auto Finance logo

CarMax Auto Finance Customer Service

Fax1-770-423-4376
Mailing Address

Correspondence and estate documents (death certificate, executor/estate documents): CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160. Monthly payments: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. Final payoff (U.S. mail): CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160-0511. Final payoff (express/overnight): CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court Suite 210, Kennesaw, GA 30144.

CarMax Auto Finance Customer Service

Fax1-770-423-4376
Mailing Address

Correspondence and estate documents (death certificate, executor/estate documents): CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160. Monthly payments: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. Final payoff (U.S. mail): CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160-0511. Final payoff (express/overnight): CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court Suite 210, Kennesaw, GA 30144.

CarMax Auto Finance Customer Service (Deceased Borrower)

Fax1-770-423-4376
Mailing Address

CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160

Verified Jul 2026

CarMax Auto Finance balances are a debt, not an asset. There is nothing to designate a beneficiary on and nothing to retitle into a trust: what the account holder owes at death becomes a claim against the estate, paid from estate assets before anything is distributed to heirs.

Estate planning around CarMax Auto Finance means knowing the balance exists. An executor pays the estate's debts before its heirs, so an unlisted balance is what stalls an estate late — after distributions have already gone out. Relatives do not personally inherit the debt; a co-signer or joint account holder remains obligated on their own account.

When the account holder dies, the executor notifies CarMax Auto Finance, obtains the balance owed as of the date of death, and resolves it through the estate's creditor process. The steps and required documents are on the death claim page.

CarMax Auto Finance accounts carry no beneficiary designation, because there is nothing to leave: the balance is owed, not held. It is settled by the estate as a creditor claim rather than passed to anyone.

Why trust accounts are not available

CarMax Auto Finance balances cannot be moved into a trust. Trust funding retitles what someone OWNS; a debt stays with the estate, which pays it before the trust or the heirs receive anything.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from CarMax Auto Finance primary sources (2 pages reviewed). How we research.

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