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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
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Letter of Instruction
Home→Financial Institutions→CarMax Auto Finance→Preparing your estate

What happens to your CarMax Auto Finance accounts when you die

Covers 1 lending accounts — all transfer through probate

CarMax Auto Finance

Subsidiary of CarMax

carmax.com/car-financing/carmax-auto-finance→
CarMax Auto Finance logo

CarMax Auto Finance Customer Service

Phone1-800-925-3612
Fax1-770-423-4376
Mailing Address

Correspondence and estate documents (death certificate, executor/estate documents): CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160. Monthly payments: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. Final payoff (U.S. mail): CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160-0511. Final payoff (express/overnight): CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court Suite 210, Kennesaw, GA 30144.

WebsiteLearn more→

CarMax Auto Finance Customer Service

Phone1-800-925-3612
Fax1-770-423-4376
Mailing Address

Correspondence and estate documents (death certificate, executor/estate documents): CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160. Monthly payments: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. Final payoff (U.S. mail): CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160-0511. Final payoff (express/overnight): CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court Suite 210, Kennesaw, GA 30144.

WebsiteLearn more→

CarMax Auto Finance Customer Service (Deceased Borrower)

Phone1-800-925-3612
Fax1-770-423-4376
Mailing Address

CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160

Verified Jul 2026

CarMax Auto Finance does not currently support beneficiary designations, transfer-on-death registrations, or trust account titling on any account type. All CarMax Auto Finance auto loans pass through the estate at death and may require probate.

When an account holder dies, the executor or administrator will need to contact CarMax Auto Finance with a death certificate and legal authority documents to claim account balances. The process and required documents are covered on the death claim page.

CarMax Auto Finance does not currently support beneficiary designations (POD or TOD) on any account type. All accounts transfer through the estate at death and may require probate.

Why trust accounts are not available

CarMax Auto Finance does not support retitling accounts into a trust, naming a trust as beneficiary, or any other probate-avoidance mechanism. Account balances transfer through the estate at death.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • carmax.com

Data sourced from CarMax Auto Finance primary sources (2 pages reviewed). How we research.

CarMax Auto Finance

Subsidiary of CarMax

carmax.com/car-financing/carmax-auto-finance→
CarMax Auto Finance logo

CarMax Auto Finance Customer Service

Phone1-800-925-3612
Fax1-770-423-4376
Mailing Address

Correspondence and estate documents (death certificate, executor/estate documents): CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160. Monthly payments: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. Final payoff (U.S. mail): CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160-0511. Final payoff (express/overnight): CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court Suite 210, Kennesaw, GA 30144.

WebsiteLearn more→

CarMax Auto Finance Customer Service

Phone1-800-925-3612
Fax1-770-423-4376
Mailing Address

Correspondence and estate documents (death certificate, executor/estate documents): CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160. Monthly payments: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. Final payoff (U.S. mail): CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160-0511. Final payoff (express/overnight): CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court Suite 210, Kennesaw, GA 30144.

WebsiteLearn more→

CarMax Auto Finance Customer Service (Deceased Borrower)

Phone1-800-925-3612
Fax1-770-423-4376
Mailing Address

CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160

Verified Jul 2026

Estate planning articles

Learn how to protect your CarMax Auto Finance accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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