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CarMax Auto Finance

Subsidiary of CarMax

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Estate planning and settlement at CarMax Auto Finance

Report a death at 1-800-925-3612

CarMax Auto Finance is an auto finance company, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify CarMax Auto Finance and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.

CarMax Auto Finance provides specific procedures for both proactive estate planning and filing claims after a death.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from CarMax Auto Finance primary sources (13 pages reviewed). How we research.

CarMax Auto Finance customer support

CarMax Auto Finance Customer Service

CarMax Customer Relations (service complaints)

1-800-519-1511Monday-Friday 9:00 AM-8:00 PM ET

Out-of-state re-registration DMV letter fax

1-770-423-7856

Fax

1-770-423-4376

Hours

Monday-Friday 8:00 AM-10:00 PM ET; Saturday 9:00 AM-6:00 PM ET

Mailing address

Written requests and estate documents (death certificate, executor/estate documents): CarMax Auto Finance, Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160. Monthly payments: CarMax Auto Finance, P.O. Box 6045, Carol Stream, IL 60197-6045. Final payoff (U.S. mail): CarMax Auto Finance, Attn: Payoff Department, P.O. Box 440609, Kennesaw, GA 30160-0511. Final payoff (express/overnight): CarMax Auto Finance, Attn: Payoff Department, 225 Chastain Meadows Court Suite 210, Kennesaw, GA 30144. Insurance repair checks (send by FedEx or UPS): CarMax Auto Finance, Attn: Insurance Department, 225 Chastain Meadows Ct., Kennesaw, GA 30144. Credit disputes: CarMax Auto Finance, Attn: Credit Dispute, P.O. Box 440609, Kennesaw, GA 30160. Suspected identity theft: CarMax Auto Finance, Attn: Fraud Department, P.O. Box 440609, Kennesaw, GA 30160.
Verified Sep 2026

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