What to do when a CAPTRUST account holder dies
Contact CAPTRUST's Trust and Estate Planning (via CAPTRUST Wealth Advisor) — 7-step process, 6 required documents, and varies by account type and custodian; contact your advisor for specifics
CAPTRUST Client Services
CAPTRUST Financial Advisors, 4208 Six Forks Road, Suite 1700, Raleigh, NC 27609
Trust and Estate Planning (via CAPTRUST Wealth Advisor)
Death Claims (via CAPTRUST Wealth Advisor)
CAPTRUST Financial Advisors, 4208 Six Forks Road, Suite 1700, Raleigh, NC 27609
After an account holder at CAPTRUST dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact CAPTRUST's Death Claims (via CAPTRUST Wealth Advisor) at 919-870-6822 with the proper legal authority documents.
The first step is contacting CAPTRUST at 919-870-6822 with the account holder's full name, account numbers, and a certified death certificate in hand.
Death claim process
To file a claim after an account holder's death, here is what CAPTRUST requires:
Filing a claim
- TOD accounts: provide beneficiary identification for direct distribution to named beneficiaries
- Joint WROS accounts: surviving owner assumes full ownership with death certificate
- Probate accounts: provide Letters Testamentary or Letters of Administration from the probate court
- Trust accounts: provide trust documents and successor trustee identification for distribution per trust terms
Required Documents
- Certified death certificate
- Government-issued ID for beneficiary or executor
- Letters Testamentary or Letters of Administration (if no TOD or beneficiary designation)
- Trust documents and successor trustee identification (if trust is named as beneficiary or account is trust-titled)
- Small Estate Affidavit (if eligible under state law)
- Inheritance tax waiver (if required by state)
What to know at this institution
CAPTRUST (CapFinancial Partners, LLC, SEC-registered investment adviser, Firm CRD #175112) is an advisory firm, not a custodian: it does not hold client assets and does not operate a dedicated estates or claims department. There is no estates hotline, no claims fax, and no published claims email -- the firm's Form ADV Part 2A lists only its main line (919-870-6822 / 800-216-0645) and a compliance address. Notification therefore runs through the deceased's assigned wealth advisor, whose direct contact details appear on account statements. The advisor reports the death to the custodian holding the account, has the account restricted against further trading, and then relays the custodian's document checklist to the family. The custodian -- Charles Schwab, Fidelity, National Advisors Trust, or Pershing LLC, depending on the account -- performs the actual beneficiary payout, trust retitling, or estate distribution, and its forms govern. Because the paperwork originates with the custodian rather than with CAPTRUST, the exact documents, and whether a Medallion Signature Guarantee is required, vary by which custodian holds the account. CAPTRUST's in-house trust and estate planning specialists support the advisor on complex estates. The firm acts as a fiduciary throughout.
Expected timelines at CAPTRUST: Varies by account type and custodian; contact your advisor for specifics. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by CAPTRUST includes Certified death certificate, Government-issued ID for beneficiary or executor, and Letters Testamentary or Letters of Administration (if no TOD or beneficiary designation), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Contact the deceased's assigned CAPTRUST wealth advisor first; advisor contact information appears on account statements. If the advisor is unknown, call CAPTRUST at (800) 216-0645 or visit captrust.com/contact-us to have the assigned advisor located. The advisor coordinates with the custodian to restrict the account against unauthorized transactions and then guides the family through submitting the certified death certificate and estate documentation. There is no separate estates department phone line; settlement runs through the wealth advisor.
CAPTRUST's Death Claims (via CAPTRUST Wealth Advisor) can be reached by phone at 1-800-216-0645 for questions throughout the claims process.
Multiple CAPTRUST investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Death Claims (via CAPTRUST Wealth Advisor) to confirm what applies.
Sources
Data sourced from CAPTRUST primary sources (15 pages reviewed). How we research.
CAPTRUST Client Services
CAPTRUST Financial Advisors, 4208 Six Forks Road, Suite 1700, Raleigh, NC 27609
Trust and Estate Planning (via CAPTRUST Wealth Advisor)
Death Claims (via CAPTRUST Wealth Advisor)
CAPTRUST Financial Advisors, 4208 Six Forks Road, Suite 1700, Raleigh, NC 27609
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