What to do when a CAPTRUST account holder dies

On a TOD account, the named beneficiaries provide identification and the custodian re-registers the account or distributes it directly to them.¹

The surviving owner takes full ownership on a death certificate.¹

For an IRA or other retirement account, the custodian opens an inherited IRA or processes the elected distribution under the beneficiary form on the custodian's own record.¹

The successor trustee provides the trust documents and identification, and the custodian re-registers the account to the successor trustee, who distributes it under the trust terms.¹

With no beneficiary, no joint owner and no trust, Letters Testamentary or Letters of Administration from the probate court are submitted to the custodian.¹

401(k) and 403(b) balances are not claimed through CAPTRUST, which advises the plan sponsor rather than administering participant accounts. The claim goes to the plan's record keeper, named on the participant statement.¹

Custody of most CAPTRUST-sponsored wrap fee accounts and of CapFinancial Securities, LLC accounts^{2, 3}

Custody of CAPTRUST client accounts (Fidelity Institutional Brokerage Services / National Financial)^{2, 3}

Custody of CAPTRUST wealth client accounts^{2, 3}

Custody of CAPTRUST institutional client accounts^{2, 3}

Custody of CAPTRUST client accounts²

The custodian, not CAPTRUST, produces the date-of-death valuation for each account. Ask for it through the advisor.¹

CAPTRUST's tax consulting and compliance team serves individuals, trusts and estates. The advisor can bring it in where the estate needs fiduciary or estate return work.⁴

Who qualifies: Offered as a service for families with complex needs.

The advisor reports the death to the custodian, has the account restricted against further trading, and relays the custodian's document checklist. The custodian makes the beneficiary payout, inherited-IRA registration, trust retitling or estate distribution, and its forms govern.¹

The custodian on the statement decides the paperwork, the Medallion Signature Guarantee requirement and the timeline. A TOD or joint-survivorship re-registration is usually fastest; an account that depends on probate waits on the court issuing Letters.¹

Neither CAPTRUST client portal can act on a death claim. WealthView (financial planning and account aggregation) handles no transactions, and the Black Diamond Client Portal is performance reporting and quarterly statements only.¹