What to do when a BSI Financial account holder dies
Report the death to BSI Financial Customer Care at 1-800-327-7861
Notifying BSI Financial of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts BSI Financial on notice as a creditor of the estate. BSI Financial Customer Care (1-800-327-7861) handles it.
The claim process begins with a phone call to 1-800-327-7861. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.
Death claim process
To file a claim after an account holder's death, here is what BSI Financial requires:
Filing a claim
- Mail it to BSI Financial Services, Attn: Qualified Written Requests, P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354
- BSI's borrower FAQ lists 4200 Regent Blvd, Suite B200, Irving, TX 75063 for Qualified Written Requests. Confirm the current address with Customer Care before mailing
- Enclose a copy of the death certificate and one of the death-of-a-borrower documents BSI names on its Loss Mitigation Application
- BSI reviews the note and mortgage. If the loan is assumable, it forwards an assumption package within 15 business days, and the assumption usually takes 4 to 8 weeks
- If the loan is not assumable, BSI notifies the applicant by mail within 15 business days
- All parties shown on the Note and Mortgage complete and sign the application
- Include a signed Profit & Loss Statement if the applicant owns a company, and IRS Form 4506-C if requested
Required Documents
- Loan number
- Death certificateA copy, for the deceased borrower.
- Last will and testament, trust documents, or probate documents, one of the documents BSI accepts for a death of a borrowerA copy of the will.
- Court appointment of the executor or legal representative, one of the documents BSI accepts for a death of a borrowerA certified copy.
- Court order or judgment determining succession to real property, one of the documents BSI accepts for a death of a borrower
- Letter of succession with a copy of the successor's identification, one of the documents BSI accepts for a death of a borrower, when court papers are not yet in handA signed and notarized document explaining who the parties are claiming to be a successor in interest in the property.
- Written request and a copy of your driver's license, to apply to assume the loan
- Loss Mitigation Application, for a hardship reviewSigned by all parties shown on the Note and Mortgage.
- Signed Profit & Loss Statement, for a hardship review, if the applicant owns a company
- IRS Form 4506-C, for a hardship review, if requested
- Borrower Authorization of Third Party form, for anyone not on the note to speak with BSI
Forms BSI Financial issues2
- Loss Mitigation Application
Completed by all parties shown on the Note and Mortgage. Available to download.1
- Borrower Authorization of Third Party
Completed by an authorized party. Available to download.2
What happens to each kind of account1
- Loan
BSI's Late Payment page lists "Death of the homeowner, spouse or family member" among the common hardship situations that qualify for a workout review.3
BSI's Loss Mitigation Application carries the hardship row "Death of a borrower or death of either the primary or secondary wage earner in the household or dependent family member."1
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What BSI Financial provides to the estate1
- Payoff statement
Order a payoff quote at least 5 business days before the intended payoff date; BSI representatives do not give verbal payoff quotes. A regular monthly payment is still due if the payoff will occur after the payment due date.4
What BSI Financial's agreement and guidance say1
- Who can get account information
BSI discusses the loan with someone not named on the note, such as an estate attorney, a housing counselor or a family member, once an authorized party completes its Borrower Authorization of Third Party form.2
The form collects the third party's name, licensing and contact details, and has a separate block for attorneys representing the borrower in a workout.2
Not in BSI Financial's published guidance3
- A procedure for reporting a death
- A claim form
- How long a claim takes
BSI Financial Customer Care can be reached by phone at 1-800-327-7861 and fax at 1-814-217-1366 for questions throughout the claims process.
Sources
Data sourced from BSI Financial primary sources (14 pages reviewed). How we research.
BSI Financial death claims support
BSI Financial Customer Care (Deceased Borrower / Successor in Interest)
Phone
Fax
Hours
Mailing address
Website
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