What to do when a BSI Financial account holder dies
Contact BSI Financial's BSI Financial Loss Mitigation (Assumptions & Hardship) — 6-step process, 5 required documents, and bsi does not publish a fixed timeline for updating a deceased borrower's account. for an assumption, bsi states it sends an assumption package within about 15 business days if the loan is assumable, and the assumption process usually takes 4 to 8 weeks. payoff quotes require ordering at least 5 business days ahead. respa sets the response deadlines for a qualified written request / notice of error.
BSI Financial Customer Care
General customer service: BSI Financial Services, P.O. Box 517, Titusville, PA 16354-0517. Qualified Written Requests / Notice of Error: BSI Financial Services, Attn: Qualified Written Requests, P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354. Payments (regular mail): BSI Financial Services, P.O. Box 679002, Dallas, TX 75267-9002.
BSI Financial Loss Mitigation (Assumptions & Hardship)
Assumptions: BSI Financial Services, Attention: Loss Mitigation, 314 S. Franklin Street, Titusville, PA 16354. Hardship / loss mitigation: BSI Financial Services, Attn: Default Resolution Team, 314 S. Franklin Street, Titusville, PA 16354.
BSI Financial Customer Care (Deceased Borrower / Successor in Interest)
BSI Financial Services, Attn: Qualified Written Requests, P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354
Notifying BSI Financial of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts BSI Financial on notice as a creditor of the estate. The BSI Financial Customer Care (Deceased Borrower / Successor in Interest) (800.327.7861) handles it.
The claim process begins with a phone call to 800.327.7861. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.
Death claim process
To file a claim after an account holder's death, here is what BSI Financial requires:
Filing a claim
- For a request about the servicing of the loan (a RESPA Notice of Error or Information Request / Qualified Written Request): BSI Financial Services, Attn: Qualified Written Requests, P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354 (BSI's borrower FAQ separately lists 4200 Regent Blvd, Suite B200, Irving, TX 75063 for Qualified Written Requests — confirm the current address with Customer Care before mailing)
- Enclose a certified copy of the death certificate and, to establish authority over the estate, Letters Testamentary or Letters of Administration (certified court-issued documents showing legal executorship or administratorship), or a small estate affidavit where the estate qualifies under state law
- Continue paying and let title pass through the estate: a relative who inherits and occupies the home is generally protected from a due-on-sale acceleration under the federal Garn-St Germain Act, so the existing loan can stay in place while the estate is settled
- Assume the loan: apply to take over the loan and be added as an obligated borrower by forwarding a written request (with a copy of your Driver's License and the loan number) to BSI Financial Services, Attention: Loss Mitigation, 314 S. Franklin Street, Titusville, PA 16354; if the note and mortgage are assumable, BSI sends an assumption package within about 15 business days and the assumption process usually takes 4 to 8 weeks
- Refinance the balance into the heir's own name
- Sell the home and use the proceeds to pay off the loan (order a payoff quote first — see below)
- If the household cannot afford the payments, request loss-mitigation / hardship relief in writing (BSI's Loss Mitigation / Default Resolution Team reviews requests for relief due to financial hardship): BSI Financial Services, Attn: Default Resolution Team, 314 S. Franklin Street, Titusville, PA 16354, fax 814.217.1366
Required Documents
- Certified copy of the death certificate for the deceased borrower
- Loan number
- Letters Testamentary or Letters of Administration, or a small estate affidavit, to establish authority over the estate
- For a successor in interest confirmation: documents showing you took title (e.g., recorded deed, court order, or will admitted to probate)
- For an assumption application: a copy of the applicant's Driver's License
What to know at this institution
A mortgage is a debt, not an asset — no beneficiary, payable-on-death, or transfer-on-death designation applies. BSI Financial is a subservicer: it services the loan for the lender/investor that owns it, and the borrower interacts with BSI's private-label portal at myloanweb.com/BSI. BSI does NOT publish a dedicated deceased-borrower or successor-in-interest process, so the steps above are modeled from its verified general channels: Customer Care at 800.327.7861, the written Qualified Written Request / Notice of Error correspondence address in Titusville, PA, and the Loss Mitigation assumption channel. A written notice with the death certificate is sent by the survivor (user-drafted), because there is no BSI claim form. Federal framework used only as background (not BSI-published facts): RESPA / Reg X (12 CFR 1024.30-.41) treats a confirmed successor in interest as a borrower for servicing purposes, and the Garn-St Germain Act (12 U.S.C. 1701j-3) bars a due-on-sale acceleration when a relative inherits and occupies the home.
Prepare your letter of instruction to BSI Financial
BSI Financial accepts a claimant-drafted letter of instruction. We draft it for you — addressed to BSI Financial's verified claims department, with the documents it requires enclosed.
Build your letter of instructionProcessing timelines at BSI Financial: BSI does not publish a fixed timeline for updating a deceased borrower's account. For an assumption, BSI states it sends an assumption package within about 15 business days if the loan is assumable, and the assumption process usually takes 4 to 8 weeks. Payoff quotes require ordering at least 5 business days ahead. RESPA sets the response deadlines for a Qualified Written Request / Notice of Error. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Documentation required by BSI Financial includes Certified copy of the death certificate for the deceased borrower, Loan number, and Letters Testamentary or Letters of Administration, or a small estate affidavit, to establish authority over the estate, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
The mortgage is a debt that does not disappear at death; it passes to the estate and remains secured by the home. Keep the loan current, then notify BSI Customer Care at 800.327.7861 with the loan number and a copy of the death certificate. The loan is then resolved by continuing the payments while title passes through the estate, refinancing, applying to assume the loan, selling the home to pay the balance, or requesting loss-mitigation relief. A mortgage carries no beneficiary or payable-on-death designation.
No. BSI Financial (legal name Servis One, Inc. dba BSI Financial Services, NMLS #38078) is a subservicer: it collects payments and handles day-to-day servicing on behalf of the lender or investor that owns the loan. That is why borrowers manage the account through the BSI-branded portal at myloanweb.com/BSI, a private-label instance of the MyLoanWeb platform. Because BSI services the loan for the owner, notices of a borrower's death go to BSI, but the note itself is held by the investor BSI services for.
No. A mortgage is a debt, not an asset, so there is no beneficiary, payable-on-death, or transfer-on-death designation. When the borrower dies, the loan becomes an obligation of the estate. The estate resolves it by keeping payments current and letting the home pass through probate, refinancing, assuming the loan, or selling the home to pay the balance.
Call BSI Customer Care at 800.327.7861 (Monday-Friday 8:00 AM - 9:00 PM ET; Saturday 9:00 AM - 1:00 PM ET) with the loan number, then send a signed written notice by mail. Because BSI publishes no deceased-borrower claim form, mail a written request (a RESPA Notice of Error / Information Request, or Qualified Written Request) identifying the loan and asking BSI to note the death and confirm you as a successor in interest, enclosing a certified death certificate and your Letters Testamentary/Administration or small estate affidavit, to BSI Financial Services, Attn: Qualified Written Requests, P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354.
A successor in interest is a person who receives ownership of the home securing the mortgage by inheritance, will, divorce, or operation of law. Under RESPA / Reg X, once BSI confirms that status, the successor is treated as a borrower for servicing purposes even without assuming the loan. BSI does not publish a dedicated successor-in-interest form, so send a written request with proof that you took title (such as a recorded deed, court order, or will admitted to probate) and the death certificate to BSI's Qualified Written Requests address, and confirm the current process with Customer Care at 800.327.7861.
BSI's Loss Mitigation / Default Resolution Team reviews requests for relief due to financial hardship. Contact Customer Care at 800.327.7861 to discuss options, then submit the Loss Mitigation Application with updated financial information to BSI Financial Services, Attn: Default Resolution Team, 314 S. Franklin Street, Titusville, PA 16354 (fax 814.217.1366). Keeping the loan current in the meantime protects the home from foreclosure.
BSI Financial's BSI Financial Customer Care (Deceased Borrower / Successor in Interest) can be reached by phone at 800.327.7861 and fax at 814.217.1366 for questions throughout the claims process.
Sources
Data sourced from BSI Financial primary sources (4 pages reviewed). How we research.
BSI Financial Customer Care
General customer service: BSI Financial Services, P.O. Box 517, Titusville, PA 16354-0517. Qualified Written Requests / Notice of Error: BSI Financial Services, Attn: Qualified Written Requests, P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354. Payments (regular mail): BSI Financial Services, P.O. Box 679002, Dallas, TX 75267-9002.
BSI Financial Loss Mitigation (Assumptions & Hardship)
Assumptions: BSI Financial Services, Attention: Loss Mitigation, 314 S. Franklin Street, Titusville, PA 16354. Hardship / loss mitigation: BSI Financial Services, Attn: Default Resolution Team, 314 S. Franklin Street, Titusville, PA 16354.
BSI Financial Customer Care (Deceased Borrower / Successor in Interest)
BSI Financial Services, Attn: Qualified Written Requests, P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354
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