What to do when a Binance.US account holder dies
Report the death to Binance.US's Customer Support at 1-844-900-1450
When an account holder at Binance.US passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Binance.US's Customer Support (1-844-900-1450) to access and distribute the funds.
Claims can be filed by phone (1-844-900-1450) or by emailing documentation to inquiries@binance.us. Before reaching out, gather the account holder's full name, account numbers, and the death certificate.
Death claim process
The death claim process at Binance.US works as follows:
Filing a claim
- Ask to speak to a member of the support team about collecting funds from a deceased user's account
- Binance.US has no estate department; death claims run through general support
- The toll-free line, +1 (844) 900-1450, is staffed Monday-Friday 9:00 AM - 7:00 PM ET
- There is no claims portal
Required Documents
- Selfie video of the claimantThe claimant states the preferred method of transfer of the deceased user's assets.
- Death certificateA digital copy, as a PDF or a corner-to-corner photo.
- Government-issued photo ID or passport, of the person appearing in the selfie videoThe ID must belong to the person in the video, so the same person films the video and presents their own ID.
- Last will and testament, if applicable
- Probate documentsProbate, Letters Testamentary, Letters of Administration, Affidavit for Collection, or Small Estate Affidavit.
- External wallet address, when the assets will be withdrawn in crypto rather than liquidated
What happens to each kind of account1
- Crypto account
Staking Services positions must be unstaked and clear the protocol's unbonding period (up to 21+ days on some assets), plus up to 3 days of processing, before they can move. Soft-Staked and Boost balances stay liquid.1
What Binance.US's agreement and guidance say5
- Telling the institution
The Terms of Use say that "in the event of your death, the representative(s) of your estate or the survivor or survivors shall give BAM written notice thereof as soon as practicable."2
- What it does when notified
"If BAM receives legal documentation or has reason to believe you have died, BAM will freeze your account." It stays frozen until a representative of the estate or an authorized beneficiary provides legal documentation of their entitlement, or the account holder shows they are not deceased.2
- How proceeds are paid
Delivery of the account assets is "subject to the restrictions imposed by law, regulation, court orders, technical capabilities, best practices, and these Terms," and "BAM does not commit to any particular timeline for the transfer of your Account assets."2
Delivery "may also be impacted by the location of residence of the representative(s) and the ability of the representative to open a BAM account to receive your Account assets."2
- Dormant and unclaimed accounts
Where BAM "cannot contact you" and has "no record of your use of the Services for several years," it may escheat the holdings to the state, converting the crypto to USD, and "deduct a dormancy fee or other administrative charges."2
- Online access
Having the deceased person's login details does not authorize an heir to act on the account; the account is frozen on notice regardless.1
Not in Binance.US's published guidance3
- A claim form to download
- A mailing address for claim documents
- How long a claim takes
Sources2
- 1.Collecting funds from a deceased user's account
- 2.Binance.US Terms of Use, last updated June 5, 2026
Binance.US's Customer Support can be reached by phone at 1-844-900-1450 and email at inquiries@binance.us for questions throughout the claims process.
Sources
Data sourced from Binance.US primary sources (17 pages reviewed). How we research.
Binance.US death claims support
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Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
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