What to do when a Avant account holder dies

Avant does not publish a dedicated deceased-customer or estate line, so use its regular servicing channels. For a personal loan, call 800-712-5407 or email support@avant.com; for an AvantCard, call 855-752-7012 or email creditcards@avant.com. Both are staffed Monday-Friday 7 a.m.-10 p.m. CT and Saturday-Sunday 7 a.m.-8 p.m. CT. Have the borrower's name, the loan ID or account number, and a copy of the death certificate ready.

No. Avant does not forgive the balance on the borrower's death. Because the loan is unsecured, the balance survives as a debt of the estate and is paid through the probate creditor process from available estate assets before the remaining estate is distributed to heirs. Family members do not personally inherit the debt unless they were a co-borrower or co-applicant.

No. A personal loan and a credit card are debts, not assets, so there is no payable-on-death or beneficiary designation to file. When the borrower dies the obligation becomes part of the estate, and the estate representative settles it as a creditor claim rather than transferring it to a named individual.

Avant, LLC is a Chicago-based fintech lender, not a bank. It discloses that "Avant branded credit products are issued by WebBank," a Utah-chartered industrial bank that originates the loans and issues the AvantCard, while Avant markets and services the accounts under its own brand. For the estate, this means you contact Avant servicing for the payoff and the deceased-borrower process regardless of the WebBank origination.

Avant asks for the deceased borrower's name, the loan ID or AvantCard account number, and a copy of the death certificate to report a death. To establish authority over the estate, Avant may also request Letters of Testamentary or Letters of Administration, or a small estate affidavit where the estate qualifies under state law.

A co-borrower on an Avant personal loan or a co-applicant/joint holder on an AvantCard remains fully responsible for the outstanding balance after the other borrower dies; the account continues and payments should be kept current to avoid collection activity and negative credit reporting. An authorized user on the AvantCard is not personally liable for the debt.

Confirm the exact payoff amount first by calling Avant servicing at 800-712-5407 (personal loan) or 855-752-7012 (AvantCard). Send payoff payments to Avant, LLC, PO Box 9183380, Chicago, IL 60691-3380, writing the customer ID and loan ID in the check memo. General correspondence and estate documentation, including a copy of the death certificate, can be mailed to Avant, LLC, 222 W Merchandise Mart Plaza, Suite 900, Chicago, IL 60654. Include the loan ID or account number so documents are applied to the right account.