What to do when an Avant account holder dies
Report the death to Avant servicing at 1-800-712-5407
Avant balances do not pass to anyone at death — they are settled. The executor reports the death to Avant servicing (1-800-712-5407), gets the date-of-death balance in writing, and resolves it through the estate's creditor process.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Avant.
Death claim process
Follow these steps to file a death claim with Avant:
Filing a claim
- Personal loan: call 800-712-5407 or email support@avant.com
- AvantCard credit card: call 855-752-7012 or email creditcards@avant.com. Card servicing tasks such as closing the account are also handled at 1-855-AVANTCARD
- To discuss how the balance will be resolved rather than to make a payment: payments@avant.com or 844-240-4539 for account options
- Avant warns that a payoff can exceed the "Principal Not Yet Due" shown on the account, because interest keeps accruing and late or dishonored-payment fees may be added
- A figure from a statement is not a payoff figure
- Avant states the payment is effective the day its account team receives it and can take up to 3 business days to show as completed
Required Documents
- Death certificateA copy.
- The deceased borrower's name and the Avant loan ID or AvantCard account numberWith the customer ID.
- Letters Testamentary or Letters of Administration, if Avant asks for proof of authority to act for the estate
- Small estate affidavit, in place of court letters, if Avant asks for proof of authority and the estate qualifies
What happens to each kind of account2
- Credit card
An AvantCard cannot have authorized users or joint obligors, so no one else continues the account when the cardholder dies.1
Avant notes that trailing authorizations or payment returns may still post after an AvantCard is closed, and the remaining balance is still owed.1
- Loan
An Avant personal loan carries no early-payoff fee, so an estate with assets can pay it off without a penalty.1
Accounts handled elsewhere1
- WebBank
Issues Avant personal loans and the AvantCard. Avant services the accounts and handles the payoff.1
Not in Avant's published guidance4
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form
- How long a claim takes
Sources1
Avant servicing can be reached by phone at 1-800-712-5407 and email at support@avant.com for questions throughout the claims process.
Sources
Data sourced from Avant primary sources (15 pages reviewed). How we research.
Avant death claims support
Avant servicing (report a death)
Phone
AvantCard (credit card)
AvantCard servicing / close an account
Account options
Hours
Mailing address
Website
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