Contact American General — 4-step process, 10 required documents, and for claims of $15,000 or less, an expedited process is used with the beneficiary contacted within 24 hours. for claims over $15,000, a claims packet is mailed within 5 business days of initial notification. payment by check is sent within 5 business days of receiving proof of death. review and processing occur within 5 business days once all requirements are received. notification is sent within 5 business days if information is missing. allow 3-5 additional days for check delivery by mail.
Customer Service
American General Life Insurance Company, PO Box 818005, Cleveland, OH 44181
Customer Service
American General Life Insurance Company, PO Box 818005, Cleveland, OH 44181
Life Insurance Claims
American General Life/US Life, PO Box 818100, Cleveland, OH 44181
A death claim on a American General policy is filed through the Life Insurance Claims (1-844-452-3832). Because insurance proceeds pass directly to named beneficiaries, this process is separate from probate. The required documentation and timeline vary by policy type.
American General offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.
Follow these steps to file a death claim with American General:
Life insurance claims: 1-844-452-3832. Annuity claims: 1-800-445-7862. Additional life claims line (Clinton, IA): 1-800-633-6259. Fax: 855-601-1834. Alternative fax: 855-851-5407. Mailing: PO Box 818100, Cleveland, OH 44181. Alternative mailing: PO Box 650253, Dallas, TX 75265-0400. Overnight: 1050 N Western St., Amarillo, TX 79106-7011. All forms needed for the claim are provided after initial notification; do not delay reporting the death while gathering documents. For trust beneficiaries, a copy of the trust is not required, but the trustee(s) must complete the Claimant's Statement and provide the trust's Tax ID number.
American General asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist American General requires.
Build your letter of instructionProcessing timelines at American General: For claims of $15,000 or less, an expedited process is used with the beneficiary contacted within 24 hours. For claims over $15,000, a claims packet is mailed within 5 business days of initial notification. Payment by check is sent within 5 business days of receiving proof of death. Review and processing occur within 5 business days once all requirements are received. Notification is sent within 5 business days if information is missing. Allow 3-5 additional days for check delivery by mail. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Documentation required by American General includes Completed Claimant's Statement (provided in claim packet; each beneficiary completes separately), Proof of death (tiered by benefit amount): $15,000 or less requires obituary, funeral program, funeral bill, Proof of Death form, or death certificate; $15,001-$50,000 requires Proof of Death form or death certificate; $50,001-$100,000 requires death certificate; over $100,000 requires certified death certificate, and Government-issued photo identification for each beneficiary, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Yes. Life insurance policy ownership can be transferred to an Irrevocable Life Insurance Trust (ILIT) using the Change of Ownership form (AGLC0013). All trustee signatures are required, along with the date and legal title of the trust and a Certification of Trust. The three-year lookback rule applies: if the insured dies within three years of the ownership transfer, the death benefit may be included in the taxable estate. Having the ILIT apply for and own the policy from inception avoids this lookback period.
When a trust is named as beneficiary, the trustee(s) must complete the Claimant's Statement and provide the trust's Tax Identification Number. A copy of the trust is not required. If multiple trustees exist, each must sign the Claimant's Statement unless the trust document authorizes one trustee to act alone. In that case, provide the relevant trust pages demonstrating single-trustee authority. Report the death claim online at corebridgefinancial.com/support/report-death-claim or call 1-844-452-3832 for life insurance or 1-800-445-7862 for annuities.
Documentation requirements are tiered by benefit amount. For claims of $15,000 or less, an obituary, funeral program, funeral bill, Proof of Death form, or death certificate is accepted, and an expedited process contacts the beneficiary within 24 hours. For $15,001-$50,000, a Proof of Death form or death certificate is required. For $50,001-$100,000, a death certificate is required. For claims over $100,000, a certified death certificate is required. Report the death online at corebridgefinancial.com/support/report-death-claim or call 1-844-452-3832. All necessary forms are provided in the claims packet after initial notification.
American General Guaranteed Issue Whole Life Insurance is a permanent life insurance policy with no medical exam or health questions required. It is available for ages 50-80 with 100% guaranteed acceptance and coverage up to $25,000 (aggregate across all AGL GIWL policies). The policy has a graded death benefit during the first two years: for non-accidental death, 110%-120% of premiums paid is returned; for accidental death, the full face amount is paid. After two years, the full death benefit applies. Terminal and chronic illness riders are available. The policy can be assigned to an ILIT.
American General's Life Insurance Claims can be reached by phone at 1-844-452-3832 and fax at 1-855-601-1834 for questions throughout the claims process.
Multiple American General policies may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Life Insurance Claims to confirm what applies.
Data sourced from American General primary sources (19 pages reviewed). How we research.
Customer Service
American General Life Insurance Company, PO Box 818005, Cleveland, OH 44181
Customer Service
American General Life Insurance Company, PO Box 818005, Cleveland, OH 44181
Life Insurance Claims
American General Life/US Life, PO Box 818100, Cleveland, OH 44181
Learn how to protect your American General accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your American General accounts and other assets with trusts, beneficiary designations, and estate planning documents.
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