What to do when an Aloha Pacific FCU account holder dies
Report the death to Aloha Pacific FCU's Contact Center at 1-877-531-3711
After a member of Aloha Pacific FCU dies, the Contact Center manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Death claim process
Follow these steps to file a death claim with Aloha Pacific FCU:
Filing a claim
What happens to each kind of account1
- Loan
Where the borrower chose optional payment protection on a personal term loan, a personal line of credit or a credit card, a claim for loss of life is started on the credit union's online claim form or by phone with a CUNA Mutual Group claims specialist.1
Accounts handled elsewhere3
- TruStage (CMFG Life Insurance Company)
Claims on the no-cost accidental death and dismemberment coverage the credit union pays for its members2
Phone: 1-888-888-3942
- CUNA Mutual Group payment protection claims
Claims on optional payment protection for personal loans, lines of credit and credit cards1
Phone: 1-844-707-4964
- Aloha Pacific Financial Group (LPL Financial)
Investment accounts held through the credit union's LPL Financial advisors, which are not credit union accounts3, 4
Phone: 1-808-531-3711
What Aloha Pacific FCU's agreement and guidance say2
- Dormant and unclaimed accounts
An account with no activity for two years is charged an inactive account fee of $5.00 a month, and the credit union charges $50.00 for each account turned over as abandoned property.5
- Fees
Account research is charged at $25.00 an hour, research copies of checks, documents and statements at $2.00 a page, and printed copies at $2.00 an item.5
Safe deposit boxes are rented at the Main and Kapolei branches only. Forced entry, a lost key and a lock replacement are charged at cost, and the annual rental is taken from an Aloha Pacific checking account.5
Not in Aloha Pacific FCU's published guidance11
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form
- A list of required documents
- Whether the death certificate must be certified
- Which court appointment document it accepts
- An online way to report a death
- How long a claim takes
- A small-estate procedure
- Terms in its agreements for a customer's death
- Membership and Account Agreement
Sources5
- 1.Debt Protection Claims
- 2.Insurance and Debt Protection
- 3.Investments
- 4.Aloha Pacific Financial Group
- 5.Personal Fee Schedule, effective March 1, 2025
Aloha Pacific FCU's Contact Center can be reached by phone at 1-877-531-3711 for questions throughout the claims process.
Sources
Data sourced from Aloha Pacific FCU primary sources (36 pages reviewed). How we research.
Aloha Pacific FCU death claims support
Contact Center
Phone
Toll-free
Hours
Mailing address
Website
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